Top Remote Operations Jobs in San Diego, CA

Supports DHA knowledge management and business process management initiatives by developing SharePoint and Teams solutions, managing web and collaborative content, facilitating Communities of Practice, designing taxonomies and workflows, conducting knowledge audits, and protecting sensitive information. Provides portal training, user support, process mapping, and content governance while ensuring Section 508 compliance and alignment with organizational strategy.

Supervise customer engagement teams by managing performance KPIs, conducting team meetings, coaching agents, completing quality audits, and maintaining performance documentation. The role includes monitoring attendance, adherence, productivity, customer satisfaction, and quality metrics; addressing performance issues; managing attrition; reviewing call-outs and coaching reports; and ensuring timely completion of coaching and corrective-action records.

Provides written customer support through inbound chat and email. Manages multiple queues, resolves member issues, explains financial topics clearly, de-escalates concerns, follows up on open requests, and improves workflows and service processes.

Supports enterprise technology operations across endpoint management, identity administration, cloud services, infrastructure, networking, security, and system upgrades. Assists with Azure and Microsoft 365 administration, Active Directory, endpoint deployment, asset and configuration management, troubleshooting, dashboards, documentation, and automation using PowerShell and Power Platform. The internship provides exposure to enterprise systems administration, cloud operations, infrastructure modernization, identity and access management, and IT service operations.

Leads the Revenue Operations operating model, including annual planning, forecasting, performance management, analytics, process governance, and revenue systems. Partners with sales, finance, and executive leaders to improve forecast accuracy, pipeline quality, productivity, and growth execution. Oversees revenue technology, transformation initiatives, governance, and change management while building and developing a high-performing global RevOps organization.

Drive go-to-market reporting, business intelligence, forecasting, dashboard development, and ad hoc analysis. The role standardizes forecasting processes, maintains analytical documentation, automates reporting and data pipelines using AI-assisted tools, and delivers actionable insights to Sales, Marketing, Engineering, Finance, and executive stakeholders.

Oversee daily BPO operations, service delivery, SLAs, performance metrics, workforce efficiency, budgets, compliance, and client alignment. Lead and develop managers and supervisors, implement process improvements, drive employee engagement, and manage transformation initiatives. The role requires extensive BPO operations leadership, strong analytical and decision-making abilities, experience managing large teams, and proficiency with workforce management, reporting, CRM, and call center technologies.

Operationalize workforce funding programs by administering ETPL listings, supporting partner onboarding, maintaining Salesforce records, resolving funding inquiries, documenting procedures, producing reports, researching public funding opportunities, and improving scalable workflows. The role coordinates across Product, Enrollment, Student Support, Marketing, Finance, and Sales while ensuring compliance, data accuracy, partner communication, and consistent support for funded enrollments.

Lead business operations for Kraken Pro by establishing operating rhythms, coordinating cross-functional initiatives, tracking KPIs, supporting executive decisions, managing reporting and roadmap systems, and identifying operational improvements. Partner with product, engineering, compliance, legal, finance, and marketing teams to launch initiatives, improve product experiences, and ensure accountability across priorities.

Leads Operations Support teams handling field service coordination, billing, customer contracts and amendments, vendor service contracts, CMMS troubleshooting, and help-line support. Oversees accurate records, work-order closure, issue escalation, and collaboration across accounting, sales, IT, service operations, customers, and technicians. Drives continuous process improvement, requirements gathering, testing, training, and automation while managing employees and ensuring efficient service delivery.

Leads end-to-end fraud operations, including Level 1 alert operations, Level 2 investigations, fraud intelligence, queue management, escalations, service levels, and operational risk response. Manages subordinate managers, establishes investigative and documentation standards, monitors KPIs and KRIs, supports audits and OCC examinations, and partners on detection, controls, quality assurance, and regulatory referrals. Drives continuous improvement while developing fraud operations talent and ensuring examination-ready execution.

Leads a business operations team supporting sales through pipeline analytics, forecasting, territory and quota planning, reporting, dashboards, and executive communication. Partners with Sales, Finance, Revenue Operations, Customer Success, and Marketing to improve processes, standardize metrics, manage operating rhythms, and deliver strategic initiatives. Oversees managers and analysts, headcount planning, performance development, and cross-regional operational consistency.

Supports revenue teams by analyzing sales performance, pipeline health, and operational metrics. Builds dashboards and reports, identifies workflow bottlenecks, recommends process improvements, and supports sales strategies, playbooks, compensation plans, and growth initiatives. Partners with Sales, Marketing, Finance, CRM, Channel, and Customer Success teams. Maintains Salesforce accuracy, optimizes CRM functionality, trains sales representatives, and presents insights to leadership.

Manage operations for Binance Wallet's Web3 products: analyze blockchain market and on-chain user data, design and execute growth and community strategies, coordinate cross-functional project delivery, monitor metrics (on-chain volume, DAU, retention, conversion), and produce data-driven reports to drive product iteration and user growth.

Build, deploy, and iterate AI-powered revenue workflows to automate and scale provider GTM motions. Lead end-to-end Rev Ops initiatives from problem definition and data analysis through implementation, partnering with R&D and Data teams. Shadow reps to design usable processes, measure performance via quantitative analysis, and drive adoption and continuous optimization of AI-native tools and systems.

The Revenue Operations Manager oversees revenue operations' health, manages direct reports, addresses billing issues, aligns finance, and improves processes across teams.

Monitors donor replies, moderates content, triages and resolves support tickets, routes escalations, documents recurring issues, and maintains partner avatar videos. Collaborates with operations, customer success, and technical teams to support donor-impacting workflows. Requires strong written communication, sound judgment, attention to detail, organizational skills, comfort with multiple systems, and availability for nonstandard EST shifts and occasional Saturdays.

Leads strategic and business operations for Litigation Support, partnering with leadership on priorities, reporting, process design, quality, hiring, team transitions, and growth. Owns cross-functional projects, operational improvements, SLA and productivity frameworks, executive reporting, product and technical requirements, and expansion into new jurisdictions. Develops expertise in court filing and Service of Process rules to create scalable workflows, SOPs, training, and playbooks.

Leads Technology Strategy & Operations for Yahoo Central Technology, partnering with the CTO and senior leaders on strategic planning, OKRs, investments, resource allocation, business rhythms, performance reporting, and executive communications. The role builds AI-assisted operational workflows, oversees cloud and technology financial planning, improves governance and productivity measurement, translates engineering progress into board-ready narratives, and manages a high-performing Strategy & Operations team.

Lead regional franchise operations for Hertz, Dollar, and Thrifty across North America. Support franchisees through operational guidance, training, P&L and fleet modeling, compliance audits, contract administration, and growth initiatives. Build franchise relationships, monitor performance and customer satisfaction, develop corrective action plans, and coordinate onboarding and franchise development activities. Partner with cross-functional teams to drive profitability, ensure brand standards, and support conferences and franchise events.

Analyzes and improves technology operations, IT service management, governance, intake, portfolio monitoring, and business processes. The role researches and synthesizes information for leadership, validates processes against ITIL standards, develops dashboards and reporting, supports vendor and contract activities, maintains documentation, and drives adoption of technology tools and processes. It also facilitates collaboration between business and technology stakeholders and promotes continuous operational improvement.

Provides operational and technical support for a university nursing simulation center. Responsibilities include configuring and operating simulation rooms, high-fidelity simulators, audiovisual systems, and clinical laboratory equipment; troubleshooting hardware, software, connectivity, and simulation platforms; maintaining inventory, equipment records, and operational readiness; supporting VR and educational technologies; training users; coordinating vendors and repairs; and assisting with live simulations, setup, and laboratory activities.

Leads the operational backbone of the Growth organization, managing Partner Management, Proposal Management, Technical Writing, BD Analytics, Research, and Pricing. Builds scalable processes, systems, playbooks, reporting, and team capabilities supporting business development and capture activities. Oversees proposal operations, strategic partnerships, price-to-win processes, market intelligence, and performance metrics while partnering cross-functionally with business development, engineering, finance, contracts, and legal.

Owns EVERSANA’s commercial incentive compensation program, including commission calculations, CaptivateIQ administration, data validation, reporting, governance, controls, and process improvements. Partners with Commercial Leadership, Finance, HR, Payroll, and IT to resolve issues and support operational decisions. The role manages vendor relationships, advises senior leaders, supports forecasting and analytics, and may lead direct or indirect reports.

Leads customer experience operations across a global BPO network. Oversees daily service delivery, vendor accountability, performance optimization, workforce planning, access management, SOP adherence, and operational improvement plans. Analyzes contact center metrics such as SLA, AHT, occupancy, CSAT, and shrinkage to drive real-time corrective actions. Executes change management, supports automation and AI initiatives, and connects frontline operations with internal CX leadership.