Top Remote Jobs in Omaha, NE

Senior Customer Success Manager responsible for onboarding, training, platform customization, process development, account advocacy, renewals, and expansion for customers using an AI-driven SaaS platform for FDA document preparation. The role requires strong B2B SaaS customer success experience, life sciences fluency, AI and LLM familiarity, change-management expertise, and excellent education and communication skills. Training may involve up to 50% travel.

Own the end-to-end user experience for a technical B2B SaaS product. Responsibilities include researching user friction, observing sessions in FullStory, prototyping flows in Figma or code, refining interaction patterns, implementing design improvements, building reusable design systems, partnering with engineers, and conducting usability tests. The role emphasizes UX refinement, edge cases, loading and empty states, smooth transitions, and incorporating user feedback.

Supports operational management of the Veeva Practice by coordinating resource assignments, tracking project hours, budgets, schedules, utilization, and staffing. Maintains resource profiles, certifications, training records, and project documentation. Produces capacity, utilization, certification, and financial reports while reconciling timesheet and project data with Finance and project leadership. Identifies staffing, scheduling, budget, and compliance risks and supports forecasting, onboarding, offboarding, and training planning.

Leads end-to-end healthcare technology implementations from kickoff through go-live, managing timelines, budgets, resources, risks, integrations, training, operational readiness, and transition to Customer Success. Provides strategic direction, coaches cross-functional teams, coordinates clients and vendors, oversees implementation methodologies, resolves impediments, and drives process standardization and continuous improvement across complex health plan programs.

Lead and scale Ethos's Final Expense sales organization: set strategy and KPIs, recruit and train licensed agents and managers, build playbooks and coaching programs, partner with Product, Marketing, and Finance on tests, staffing, and compensation, and drive a data-driven, high-performance culture to meet revenue and productivity goals.

Leads client-facing technical integration and data projects from scoping through delivery. Implements imports, exports, APIs, SSO, CRM/HRIS connections, and automation; troubleshoots data issues; and advises clients on data modeling, validation, governance, and integration design. The role translates complex technical concepts into clear guidance, manages client relationships, mentors junior specialists, supports BI discussions, and contributes to documentation, process improvements, and new service offerings.

Design, build, and maintain Power BI dashboards and data models using Snowflake and other cloud sources. Collaborate with data engineers/ETL teams, gather stakeholder requirements, implement DAX and Power Query transformations, ensure data governance and performance, and deliver analytics within Agile processes.

Build and launch user-facing, backend-leaning full-stack products for a clinical AI platform. Design reusable accessible frontend components, develop backend features, collaborate with product managers and subject matter experts, protect patient privacy through secure coding, improve engineering practices, and support applications in production.

Own the unified roadmap for AI Transformation and Salesforce products. Lead discovery, requirements, prioritization, backlog management, delivery, adoption, and go-to-market coordination across two engineering teams. Partner with business, Legal, Security, Compliance, and Salesforce stakeholders to implement generative and agentic AI solutions, automation, and platform enhancements. Define product metrics, analyze performance, communicate strategy and trade-offs, and drive scalable products that improve employee and customer experiences.

The Solutions Engineer serves as the technical owner for enterprise sales opportunities, leading discovery, solution design, demos, technical evaluations, integrations, security reviews, and business-case development. The role partners with sales, customers, Product, Engineering, and implementation teams to connect IT automation with device lifecycle and supply-chain operations. Responsibilities include handling objections, supporting MEDDIC, configuring APIs and workflows, enabling sales teams, and sharing customer insights to influence the product roadmap.