Top Remote Customer Success Jobs in Huntsville, AL

Own onboarding, adoption, renewals, and expansion for enterprise and government accounts using a software supply chain security platform. Build stakeholder relationships, configure integrations and security workflows, monitor account health, troubleshoot databases, APIs, JSON, and BOM data, and relay customer feedback to Product and Engineering. Partner with Sales on account strategy, create customer-facing success materials, and use scripting and AI tools to support reporting and issue resolution. Periodic customer travel is required, particularly to the Washington, D.C. area.

Supports academic and government customers across pre- and post-sales activities for Clarivate’s research analytics solutions. Builds trusted relationships, demonstrates solution value, supports renewals, conducts onboarding and refresher sessions, presents at events, coordinates webinars, and partners with Sales, Product, Marketing, and Customer Success teams to drive adoption, retention, growth, and customer outcomes.

Owns the success, retention, renewals, and expansion of strategic enterprise SaaS customers. Builds executive relationships, leads onboarding and adoption, develops success plans, conducts QBRs, analyzes customer health and business outcomes, and partners cross-functionally to resolve issues and influence product direction. Uses AI and customer success platforms to predict risk, automate workflows, identify opportunities, and improve scalable customer success practices.

Manage complex enterprise customer accounts as a trusted advisor in the e-learning space. Drive onboarding, engagement, retention, renewals, upsells, executive business reviews, and customer satisfaction. Build success plans, forecast renewal opportunities, mitigate account risk, and support Learning and Development initiatives. Collaborate with Sales, Support, and Curation teams while maintaining accurate customer and opportunity records in Salesforce.com and Gainsight.

Manage a complex customer portfolio, maintaining customer health, NPS, engagement, adoption, and growth KPIs. Build executive-level relationships, develop action plans, promote product best practices, identify risks, manage escalations, and support expansion opportunities. Collaborate cross-functionally with Account Management, Product, Professional Services, and Support. Mentor junior Customer Success Leads, serve as a subject matter expert, and contribute to team initiatives and task forces.

Drive adoption, retention, and solution optimization across legal-industry client accounts. Monitor usage and engagement data, execute structured success plays, advise clients on product configuration and best practices, support post-deployment outcomes, and expand product expertise. Act as a trusted advisor and customer advocate while identifying opportunities to improve client value across Intapp’s software suite.

Manage a $5M+ ARR portfolio of 20–25 enterprise accounts, developing success plans, driving adoption, retention, executive engagement, renewals, and expansion. Lead business reviews and workshops, identify churn risks, forecast retention, negotiate upsells, advise on Contentstack implementations, mentor CSMs, use AI and customer-success tools, and collaborate cross-functionally to improve customer outcomes and commercial growth.

Own post-purchase customer success for real estate investor buyers. Responsibilities include onboarding, activation, account health scoring, retention and churn management, escalations, refund resolution, customer feedback analysis, reporting, and building playbooks from scratch. The role partners with sales, support, product, engineering, and analytics while directly owning retention metrics and working at least four hours daily with US Eastern Time.

Manage a portfolio of clients to ensure successful delivery and long-term value; coordinate cross-functional teams, execute account plans and business reviews, resolve service issues end-to-end, maintain CRM data hygiene, drive retention and expansion, support engagement marketing initiatives, and proactively identify and prevent client problems.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.

Manage and grow a portfolio of 20–40 strategic customers by building relationships, supporting onboarding and integrations, leading business reviews, driving retention and expansion, and sharing customer feedback with Product. Collaborate closely with Sales and Support to increase customer value and help scale OneSignal’s enterprise business.

Manages a portfolio of Tier 4 customers by building relationships, driving platform adoption, monitoring customer health, leading business reviews, supporting renewals and expansion, and coordinating internally to resolve challenges. The role requires proactive account management, customer education, risk mitigation, strong organization, technical aptitude, and continuous development of platform and financial services expertise.

Manage strategic customer accounts as a trusted advisor, driving product adoption, value realization, retention, renewals, and expansion. Develop success plans, monitor customer health in Gainsight, mitigate risks, lead escalations, conduct executive business reviews, and advocate for customer needs. Collaborate with Sales, Services, Support, Product, Engineering, and Marketing while mentoring peers and improving Customer Success practices. Rocket Mobius experience is strongly preferred.

Onboard and support customers deploying IoT devices, troubleshoot cellular and network connectivity issues, analyze packets, train users on platform and APIs, configure account features, monitor network health, and resolve escalations. The role also contributes to technical documentation, internal tools, customer reviews, and back-office customer success projects while supporting French-speaking customers.

Manages mid-market customer relationships from onboarding through renewals and expansion. Acts as a strategic advisor, drives adoption and measurable value, leads business reviews, owns renewal negotiations, tracks customer health and retention metrics, identifies expansion opportunities, manages escalations, and represents customer feedback internally. Collaborates with Sales, Legal, Finance, Product, and Support while developing customer advocacy materials and improving Customer Success processes.

Manage assigned Convene client accounts, build long-term customer relationships, understand client needs, provide product best-practice guidance, identify upselling and referral opportunities, participate in recurring business meetings, and maintain accurate CRM records of client interactions and opportunities.

Executive owner of Tapcheck’s post-sale organization, overseeing Support, Onboarding, Customer Success, Account Management, and Payment Operations. The role sets lifecycle strategy, builds retention and expansion motions, scales high-volume support, develops managers, drives AI and automation initiatives, and aligns Product, Engineering, Sales, Finance, and Marketing around customer and revenue outcomes.

Own Instrumentl’s scaled customer success motion for high-volume, lower-ACV customers. Lead and develop approximately six Scaled Customer Success Managers, design scalable customer journeys, and establish segmentation, health scoring, playbooks, automation, and reporting. Drive activation, adoption, retention, and expansion through data-driven engagement. Partner with the high-touch CS team, handle escalations, improve workflows, and build the scaled function in a fast-moving SaaS startup.

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manages a portfolio of SMB and mid-market clients throughout onboarding, adoption, value realization, renewal readiness, and expansion. Builds stakeholder relationships, develops success plans, monitors client health and usage metrics, leads business reviews, identifies risks, manages escalations, and coordinates Support, Product, Professional Services, Training, Technical Account Management, and Account Management teams. Documents client goals and feedback while applying risk management, insurance, and industry expertise to deliver measurable outcomes.

Own scaled and direct customer success strategies for Helium 10 Ads and Amazon Seller Central advertising customers. Design onboarding, adoption, retention, renewal, and expansion programs using playbooks, automation, content, and performance data. Manage strategic accounts, conduct business reviews, identify growth opportunities, optimize advertising ROI, and guide cross-functional teams. Independently develop and test engagement initiatives, evaluate self-service experiences, and improve customer outcomes across a broad advertising portfolio.

Own scaled and one-to-many customer success programs for Helium 10 Ads and Amazon advertising customers. Develop onboarding, adoption, retention, renewal, and expansion strategies; manage a small portfolio of strategic accounts; conduct business reviews; identify growth opportunities; analyze advertising performance and customer data; improve self-service experiences; and partner cross-functionally to increase engagement, ROI, and retention.

Manage strategic client relationships across adoption, expansion, advocacy, and renewal. Help customers design and optimize learning programs using Absorb LMS, deliver training and enablement, measure program effectiveness and ROI, monitor account health, address risks, and identify expansion opportunities. Collaborate with Product, Support, and Professional Services while maintaining accurate client documentation.

Own a portfolio of higher education SaaS partners, serving as their strategic advisor and primary contact. Lead adoption, business reviews, renewals, and expansion opportunities while maintaining forecasts and pipeline documentation. Analyze partner data, create ROI-focused reports and presentations, recommend strategies tied to institutional goals, and advocate for partners internally. Collaborate with Sales, Product, Marketing, and Engineering to improve customer outcomes and platform value. The role is fully remote with quarterly campus travel.