Top Remote Jobs in Greensboro, NC

Provide onboarding and ongoing support for Newbook clients by troubleshooting Tier 2/3 issues, delivering tailored 1:1 and group training, validating go-live configurations and data imports, maintaining documentation and knowledge-base content, leveraging AI-assisted tools to improve support efficiency, and collaborating with Product and Customer Success to surface feedback and reduce repeat issues.

Manage a portfolio of US health-system customers to retain and grow revenue. Lead end-to-end renewals, negotiate pricing and contracts, build account plans and data-driven business cases, run executive reviews, forecast in HubSpot, and partner with Sales, Product, and CS. Travel to customer sites and industry events (~25-30%).

Lead design, implementation, and support of enterprise LAN/WAN/WLAN/SD-WAN, cloud, and data center networks. Serve as technical lead for complex infrastructure projects, provide Level 3/4 support, ensure security and compliance (CMMC/NIST/CIS/FIPS), mentor engineers, drive automation and standards, and participate in incident response and audits.

Act as the dedicated product owner and technical advisor for enterprise client builds: gather and iterate requirements, run backlog and sprints with distributed engineering, support pre-sales discovery and solution design, create repeatable discovery/scoping artifacts, hand off buildable requirements to product teams, and stay engaged post-go-live to drive adoption and expansion.

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Contract interim leader for Marketplaces overseeing Amazon and Walmart operations, media and marketing strategy, agency management, performance analysis, inventory and account health, and cross-functional execution to meet revenue, profitability, and operational goals.

Hunt and close enterprise SaaS deals ($100K+ ARR), build pipeline through prospecting, negotiate multi-year contracts, uncover customer needs, present to senior stakeholders, expand accounts, and use sales tools and AI to drive predictable revenue.

Design high-impact motion graphics, animated ads, Lottie and Rive animations, and interactive motion projects for global brands. Collaborate with account teams across time zones, manage multiple projects on time and budget, support creative leads, explore motion innovations and AI-enhanced tools, and help evolve Superside's motion capabilities.

Lead FP&A for Product, Engineering, and Customer Support by building forecasting models, capacity plans, and dashboards. Drive churn/retention analysis, cost-to-serve optimization, MBR execution, and ad-hoc financial analysis to inform cross-functional strategy.

Lead and coach a team of relationship managers to deliver exceptional service for high‑revenue retirement plan sponsors. Own escalation resolution, SLA governance, process optimization, cross‑functional collaboration, retention, and growth opportunities while translating client objectives into team strategy.

Design and deliver customer-specific solutions on the Digimarc Illuminate platform: configure accounts, build integrations and web add-ons (Node/JavaScript), script data imports/exports, create demos/POCs, provide 2nd/3rd-level support, and collaborate with product, engineering, and customers to ensure successful deployments.