Top Remote Customer Success Jobs in Detroit, MI
The Manager of Customer Success will lead inbound and patient teams, ensuring excellent customer experience for oncology providers and their patients. The role involves team management, performance metrics tracking, collaboration with other teams for improvements, and maintaining strong client relationships using a data-driven approach.
The Customer Success Manager will manage a portfolio of SaaS clients, ensuring net retention and satisfaction. They will communicate effectively with C-suite executives and leverage project management skills while working in a fast-paced environment. Familiarity with Salesforce and various web technologies is essential, with experience in specific tools like Asana and ChurnZero as advantageous.
The Triage Specialist will provide technical support to clients, manage ticket queues, assist with privacy and identity theft issues, and collaborate with internal teams. This entry-level role offers potential for growth into cybersecurity or client success positions, requiring strong communication and multitasking skills to ensure client satisfaction.
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Ensure customer contacts are addressed, questions are answered, and quality standards are met for each interaction. Responsible for conducting inbound and outbound calls, chats, and emails to provide a positive customer service experience. Stay informed on product updates and department processes to continuously improve. Document all customer interactions and escalate urgent situations to appropriate resources.
The Customer Success Manager will drive partnerships with clients, ensuring product and service needs are met. Responsibilities include mastering specific areas of the Symbotic System (Inventory, Auto Inbound, etc.) and establishing performance metrics, all while fostering strong customer relationships through consultative engagement.
The Customer Success Manager at Evolv is responsible for building strong relationships with customers, ensuring they derive maximum value from products and services. Key responsibilities include managing customer onboarding, developing engagement strategies, conducting performance reviews, and representing customer feedback to improve products and services.
Samsara is seeking Customer Support Specialists to provide exceptional customer service and support for their service solutions. Responsibilities include managing multi-channel inquiries, troubleshooting account issues, and assisting with documentations and escalations for a diverse industrial customer base.
As a Customer Success Engineer, you will support clients by managing their technical implementation and onboarding processes. You'll define their requirements, configure the Quantum Metric platform, and develop custom JavaScript functions for data analytics, ensuring clients achieve their digital strategy goals.
The Customer Experience Specialist will focus on enhancing customer support experiences while contributing to the development of performance excellence cultures. Responsibilities include assisting users, troubleshooting issues, and ensuring clients receive exceptional service. The role also includes innovating strategies to improve customer experience internally.
As an Entry-level Onboarding Specialist at Luxury Presence, you will guide the build out and design of award-winning websites for luxury real estate agents. You will be the primary point of contact, translating client visions into actionable steps for internal teams, while ensuring white-glove treatment throughout the onboarding process.
Top remote Companies in Detroit, MI Hiring Customer Success Roles
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