Top Remote Customer Success Jobs in Detroit, MI

As a Customer Success Architect, you'll align GitLab's DevSecOps platform with customers' business goals, provide technical enablement, manage customer portfolios, and ensure satisfaction through collaboration with various teams.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The Client Success Director leads client growth strategies, manages high-stakes negotiations, and coaches a team to deliver exceptional ROI through data-driven narratives, fostering C-suite relationships and enhancing client success.

The Enterprise Customer Success Manager will engage with enterprise clients to maximize platform adoption, drive measurable improvements, and ensure satisfaction through onboarding and strategic recommendations.

Manage and grow enterprise accounts by driving adoption, expansion, and renewals of Quadient software. Monitor customer health, conduct business reviews, mitigate churn risks, execute long-term customer journeys, identify cross-sell opportunities, and collaborate with sales, product, and support to deliver outcomes and exceed net revenue retention targets.

Serve as primary post-sale contact for federal accounts to drive onboarding, adoption, retention and expansion. Lead enablement, monitor customer health, deliver workshops, identify growth opportunities, and liaise with Sales, Product and Support. Represent customer needs, support federal law enforcement/intelligence missions, and attend conferences as needed.

As a Customer Success Manager, you will manage client relationships, drive product adoption and retention, and ensure client success through data-driven strategies and collaboration with cross-functional teams.

Serve as a technical post-sales advisor for enterprise accounts: drive product adoption, manage technical relationships, advocate customer needs to product and support teams, recommend enhancements, assist architecture and onboarding, and support account expansion with Sales. Requires travel ~25% and fluency in English plus Portuguese or Spanish.

Manage a portfolio of mid-market healthcare customers on the EHR platform, driving retention, expansion, adoption, and measurable financial outcomes. Lead consultative workflow conversations, own escalations end-to-end, run business reviews, identify risks/opportunities, and maintain forecasting in Salesforce.

Lead and scale a global Customer Success organization across NA, EMEA, and APAC. Define strategy, improve adoption, retention, NPS, and expansion for an eQMS SaaS platform. Partner with Sales, Product, Support, and Services; own enterprise playbooks, KPIs, and executive customer relationships while developing regional leaders and scalable operations.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

The Customer Success Manager leads complex implementations for a strategic partner, driving product adoption and ensuring measurable outcomes in healthcare settings. Responsibilities include relationship management, project planning, stakeholder engagement, and customer health monitoring.

The Client Success Manager maintains client relationships, conducts reviews, and strategizes sales while leveraging data for improved service delivery, requiring substantial travel.

The Customer Success Manager will manage post-implementation accounts, build customer relationships, improve retention and revenue, and support AI initiatives.

As an Enterprise Customer Success Manager, you will ensure the success of retail partners by driving adoption and revenue, providing operational consultation, and conducting business reviews.

Own post-sale customer experience for an enterprise book of business: onboard customers, optimize product performance, drive retention/upsells through data-driven insights, coordinate implementations and AdOps, and build strategic customer relationships.

As a Customer Success Representative, you'll support clients seeking therapy by answering calls and emails, guiding them through scheduling, and ensuring accurate records in our systems.

As a Senior Customer Success Manager, you will manage strategic client portfolios, guiding implementations, driving adoption, and fostering long-term relationships to enhance client success and performance.

Own retention, expansion, and value realization for a portfolio of accounting-firm customers. Drive renewals, forecast revenue, identify upsell opportunities, build executive relationships, create success plans tied to KPIs, identify and remediate churn risk, and translate customer insights into product and go-to-market priorities while collaborating cross-functionally.

The Senior Customer Success Manager at Relo Metrics manages a portfolio of clients, enhancing client satisfaction, retention, and revenue growth while collaborating across teams to optimize product use.

The Customer Success Representative engages with clients to optimize their use of AI-powered compliance solutions, ensures successful onboarding, provides ongoing support, and manages client projects efficiently.

The Principal Customer Success Manager will manage key enterprise accounts, ensuring client satisfaction, retention, and revenue growth while leading negotiations and fostering senior stakeholder relationships.

As an Enterprise Client Success Manager, you will manage key accounts, foster relationships, drive growth strategies, and collaborate cross-functionally to align client goals with Array's offerings.

Oversee all post-sale phases of the customer lifecycle for enterprise clients, ensuring successful adoption and ongoing engagement of technology solutions using AI tools to drive value.