The Role
Provide timely, professional customer support via chat, messaging, tickets, and phone in Bahasa Melayu; resolve issues, follow up, and collaborate with teams to maintain high service quality.
Summary Generated by Built In
Responsibilities
- Respond to customer inquiries through live chat, messaging platforms, the ticketing system, and phone in a timely and professional manner
- Understand customer needs and provide appropriate solutions
- Resolve product or service issues and follow up to ensure they are fully resolved
- Deliver excellent customer service and build positive relationships with customers
- Handle customer concerns and resolve conflicts professionally
- Work closely with the team to achieve shared goals
- Maintain high-quality standards when handling customer inquiries
- Excellent verbal and written communication skills
- Proficient in speaking Bahasa Melayu
- Strong interpersonal and customer service skill
- High level of professionalism
- Strong attention to detail with good organizational and time management skills
- Ability to work collaboratively in a team and with other departments
- Own a laptop and have a stable, reliable internet connection
- Have a dedicated and quiet workspace suitable for remote work
- 8 paid sick leave shifts per year
- 12 paid vacation leave shifts per year
- Medical insurance budget
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
Skills Required
- Excellent verbal and written communication skills
- Proficient in speaking Bahasa Melayu
- Strong interpersonal and customer service skills
- High level of professionalism
- Strong attention to detail with good organizational and time management skills
- Ability to work collaboratively in a team and with other departments
- Own a laptop and have a stable, reliable internet connection
- Have a dedicated and quiet workspace suitable for remote work
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The Company
What We Do
AffiliateUp is a multinational outsourcing company specializing in global business solutions and customer support. The company helps businesses grow globally by increasing revenue, improving retention, and enhancing customer experience. Their core expertise includes business development, commercial assistance, technical support, and digital content services, with a particular focus on supporting clients within the FinTech industry through innovative and profitable solutions.
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