Top Remote Customer Success Jobs in Columbus, OH

Drive customer adoption, onboard and support technical customers, identify expansion opportunities, manage renewals and risk mitigation, translate technical needs to product/engineering, and deliver strategic account plans and reviews.

The RCM Client Success Manager is responsible for managing client relationships post-onboarding, ensuring client satisfaction in clinical, administrative, and billing workflows while identifying growth opportunities within revenue cycle management.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

As a Commercial Customer Success Manager, you will manage customer accounts, ensuring onboarding, adoption, and renewals while driving value from the AI-powered platform and collaborating with internal teams.

The Customer Success Engineer will manage key US enterprise accounts by driving adoption, providing technical guidance, and facilitating solutions integration while collaborating with cross-functional teams.

The Director of Customer Success leads a team to drive customer engagement, retention, revenue growth, and strategic account management in an educational tech context. Responsibilities include managing performance metrics, fostering executive relationships, and implementing operational improvements for customer success outcomes.

The Customer Success Manager will oversee federal customer onboarding, foster user engagement, ensure compliance, and identify expansion opportunities for the 1Kosmos platform.

The Technical Customer Success Manager will manage customer onboarding, troubleshoot issues, build solutions, drive value, and identify growth opportunities.

Provide technical integration and ongoing support for customers using Fingerprint's API products. Troubleshoot issues, analyze logs, monitor API performance, create automation scripts and sample code, run trainings/webinars, maintain documentation, and liaise with product and CSM teams to ensure customer success and product improvement.

Lead North America enterprise Customer Success teams to drive retention, expansion, and satisfaction for high-value accounts. Own renewal forecasting, executive relationships, escalation management, and CS playbooks. Coach and hire CSMs, report on portfolio health, partner with Product and Engineering, and champion AI-driven CSM efficiency.

Senior leader accountable for strategic customer success of Enterprise/Strategic accounts. Lead Technical Account Managers and CS teams to drive retention, NPS/CSAT, upsell, account P&L, process improvements, and executive customer advocacy.

Lead customer success for the Strategic Segment, managing Technical Account Managers and success teams to drive retention, NPS/CSAT, account P&L, upsell/cross-sell, process improvements, and executive customer advocacy while partnering across Sales, Product, Services, and R&D.

Partner with Customer Success Managers to ensure technical success of strategic IoT accounts: analyze customer architectures, drive optimizations and expansions, lead technical discovery/demos, troubleshoot complex connectivity issues, and translate technical recommendations into business outcomes while feeding product and engineering insights back into the company.

The Senior Renewals Operations Manager oversees Customer Success operations, ensuring process excellence, data-driven execution, and alignment across teams to enhance customer experiences.

Manage health plan client relationships for Supplemental Benefits and Directed Spend. Lead strategy and operations for B2B, Value-Added Benefits and Targeted Kits; conduct business reviews, negotiate contracts, and identify growth opportunities. Coordinate cross-functionally with Supply Chain, Inventory, Implementation, Finance, and Operations; drive projects end-to-end, present insights, and champion client needs. Limited travel (10-15%).

Manage a portfolio of investment and wealth management customers to accelerate time-to-value, drive product adoption, and retain/expand revenue. Coordinate onboarding, execute account plans, run trainings/workshops, surface product feedback, and partner cross-functionally to remove adoption barriers. Use AI-enabled tools and CS platforms to monitor customer health, scale outcomes, and contribute to process improvements while supporting up to 25% domestic travel.

Manage post-sales lifecycle for mid-market SaaS customers: onboard, implement, provide product and technical guidance on compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), drive renewals, identify expansion, act as customer advocate, and partner cross-functionally to improve adoption and retention.

Lead Client Success, Creator Operations, and Creator Acquisition functions to drive retention, expansion, and supply growth. Scale teams, set KPIs (NPS, retention, TAT, margin), partner cross-functionally with Sales/Product/Engineering, and improve creator sourcing, onboarding, and network strategy to meet demand while protecting margin.

Own and grow a portfolio of mid-market and enterprise healthcare customers as a strategic advisor. Drive account planning, executive engagement, renewals, expansion, product adoption, and risk mitigation. Lead EBRs, deliver ROI narratives, execute upsell/cross-sell opportunities, and coordinate cross-functional teams to ensure customer success and retention.

Manage a portfolio of enterprise B2B customers to drive adoption, retention, renewals, upsells and expansion. Serve as a technical and cybersecurity advisor, conduct QBRs, troubleshoot integrations (SSO/Directory), negotiate contracts, meet revenue quotas, and build strong C-level relationships to ensure customer success.

Manage a portfolio of K-12 customers as the primary post-sales contact to drive retention, renewals, and expansion. Deliver high-touch onboarding, training, and enablement (virtual and in-person), analyze customer data, reduce churn, identify upsell opportunities, collaborate with Sales and internal teams, and represent the customer voice to improve products and outcomes.

Manage day-to-day relationships for a portfolio of provider and hospital clients, conduct business reviews, monitor revenue cycle metrics, resolve escalations, identify expansion opportunities, translate billing and coding data into actionable recommendations, and maintain CRM records.

Manage a book of B2B hauler accounts to drive renewals and expansions. Run QBRs, track adoption, forecast renewals, build relationships, source references, and partner with Marketing while using AI-driven briefs and CRM hygiene to reduce admin.

Manage a portfolio of SMB accounts for EverCommerce Payments, driving adoption of payment solutions, scaling playbooks, identifying upsell opportunities, and providing consultative guidance to reduce churn and grow revenue. Work with multi-location accounts, partners, and integrations while analyzing data to inform recommendations.

Lead and scale the Customer Success team to drive adoption, retention (GRR/NRR), renewals, and expansion. Build CS playbooks, KPIs, health scoring, renewal forecasts, and cross-functional processes. Act as escalation point, represent customer needs to Product/Engineering, and maintain high-touch relationships with strategic MEP contractor accounts.