Top Remote Jobs in Buffalo, NY

Guide customers through SaaS implementation, including needs assessment, configuration, integrations, training, documentation, and technical troubleshooting. Manage multiple implementation projects, maintain customer records, provide level-two support, identify risks, and coordinate with product, sales, and customer success teams. Ensure timely delivery, effective communication, and successful adoption of Keeper’s cybersecurity platform across diverse customer environments.

Develops enterprise staffing models, workforce analytics, workflows, and organizational effectiveness assessments. Partners with HR, IT, Product Owners, leadership, and business units to evaluate processes, staffing, technology impacts, costs, and transformation opportunities. Leads cross-functional committees, governance, continuous improvement, and implementation initiatives while resolving complex issues and maintaining confidentiality.

Owns new-logo enterprise sales for Syniverse’s CPaaS portfolio, including messaging, authentication, identity, and fraud prevention solutions. Builds territory plans, prospects senior business and technical buyers, manages complex consultative sales cycles, and closes strategic accounts. Partners with Product, Solutions Engineering, Legal, and Operations on proposals, pricing, and onboarding. Maintains Salesforce pipeline and forecasts while pursuing quota attainment, competitive takeaways, and revenue growth.

Supports employees and managers with leave of absence and accommodation programs. Reviews and manages leave claims, validates eligibility, sends required communications, tracks cases, responds to inquiries, maintains records, and ensures compliance with deadlines and policies. Provides guidance on time off, short-term disability, and FMLA processes while escalating and resolving service requests. Uses case management tools and identifies opportunities to improve administrative workflows.

Own the full enterprise sales cycle for Neuron7.ai’s AI-powered Service Resolution Intelligence platform. Responsibilities include prospecting, executive discovery, strategic account planning, ROI development, technical evaluations, negotiation, procurement, and closing new-logo enterprise deals. The role targets high-tech, manufacturing, and medical device organizations, requiring independent pipeline generation, accurate forecasting, executive relationship management, and collaboration with solution consultants, architects, product, and customer success teams.

Lead company-wide AI adoption through onboarding, training, workshops, coaching, and office hours. Embed with teams to identify workflow opportunities and build or support AI tools, agents, integrations, and automated workflows. Establish AI fluency standards, evaluate AI-generated work, communicate policies, monitor compliance considerations, measure program impact, and keep teams current with evolving AI capabilities.

Leads outside plant telecommunications engineering for fiber and copper infrastructure, including design, field validation, route planning, permitting, pole attachment and joint-use coordination, construction readiness, QA/QC, and project closeout. Creates work prints, splicing diagrams, bills of materials, and engineering records while resolving field and documentation discrepancies. Coordinates with utilities, permitting agencies, construction teams, project managers, and client stakeholders, and provides technical guidance to junior engineers.

Leads product strategy, roadmaps, and lifecycle management for data engineering, experimentation, search, and site reliability platforms. Manages two product managers, partners with engineering and user-facing product teams, and ensures reliable, accessible, accurate data products. Responsibilities include guiding data pipelines, data lakes, analytics tools, search technologies, experimentation platforms, and derived-data products while addressing privacy, scalability, and cross-functional collaboration.

Owns employee-facing IT operations, including SaaS administration, identity and access management, device and endpoint lifecycle, technical support, IT asset management, onboarding and offboarding, migrations, documentation, and service processes. The role partners with security on access, endpoint, audit, incident response, and HIPAA-related controls while leading foundational initiatives such as MDM implementation, OneDrive-to-Google Drive migration, IT inventory, Zendesk administration, and scalable internal IT operations.

Manage federal, state, local, and international tax compliance, including income, sales and use, VAT, withholding, and property taxes. Oversee tax filings, reconciliations, projections, audits, controls, regulatory monitoring, third-party consultants, and tax planning. Drive process improvements, support internal and external audits, prepare journal entries, and communicate tax risks and opportunities to leadership. The role may require occasional evenings or weekends.