Top Remote Jobs in Buffalo, NY

Build and scale AI agents for sales enablement across frontend and backend systems. Lead development with Next.js, React, TypeScript, Python, Postgres, OpenAI, and FastAPI; design robust AI integrations, engage customers, contribute to roadmap planning, and iterate rapidly in a high-ownership startup environment.

Provides first-line technical support to internal users and external clients through phone, email, and chat. Diagnoses and resolves hardware, software, operating system, application, networking, printer, and peripheral issues; installs and maintains systems; documents tickets; escalates complex problems; trains users; supports updates and maintenance; and tracks requests against SLAs.

Serve as a trusted technical advisor for 12–15 strategic enterprise accounts. Design, implement, configure, and optimize ControlUp solutions; drive adoption, automation, AI capabilities, renewals, and expansions. Provide workshops, technical guidance, troubleshooting, best practices, and customer advocacy. Partner with Customer Success, Sales, and Presales while developing technical collateral and contributing to internal product and process improvements.

Administers and supports SIM International’s technology systems, including Microsoft ecosystem applications. Monitors system reliability, security, and user experience; resolves or escalates support requests; maintains IT processes and controls; coordinates with vendors; develops recommendations and user-friendly SharePoint content; and provides end-user training across time zones.

Leads the development of Stella-Jones’ enterprise manufacturing engineering and reliability capability across North American plants. The role optimizes processes, equipment, facilities, maintenance strategies, capital projects, automation, controls, and operational technology. It establishes engineering standards, reliability frameworks, technical governance, and a knowledge base while building and mentoring a technical team. The Director works across plant operations, maintenance, PMO, IT/OT, vendors, and engineering firms, with travel of approximately 50%–60%.

Build and scale backend infrastructure for AI-driven freight finance workflows, including document processing, APIs, data pipelines, audit engines, integrations, observability, and performance monitoring. Collaborate with AI/ML teams to productionize model outputs, integrate freight and financial systems, improve engineering practices, and make frontend updates as needed in a remote-first startup environment.

Lead onboarding and implementation for agency and SMB clients. Configure and troubleshoot CRM and platform integrations, APIs, webhooks, and AI phone workflows in live environments. Collaborate with engineering, product, and customer success teams to resolve technical issues, improve product adoption, document repeatable workflows, and train clients. The role requires strong technical communication, SaaS implementation experience, and comfort working autonomously in a fast-paced startup.

Build and maintain client relationships, understand customer needs, explain product value, coordinate internal support, analyze consumer data, maintain account records, resolve complaints, identify industry trends, and advocate for an improved buyer experience.

Onboard new customers, support product deployment, and create playbooks for customer success and new-hire training. The role works closely with the CEO and CSO at a climate technology startup, addressing ambiguous problems and developing innovative solutions for agriculture and energy customers. Experience in customer success or product management is required; agriculture, SaaS, and early-stage startup experience are preferred.

Manage regional sales growth for the Naturals ice cream channel through UNFI, KEHE, Whole Foods, Sprouts, and other retail customers. Build distributor and retailer relationships, execute customer and promotional plans, expand distribution, improve assortment, coordinate broker resources, and manage trade investment. The role owns sales, profit, share, and retail execution goals while using customer data and category insights to develop growth strategies and improve return on investment.