As a Implementation Engineer, you’ll be the bridge between our technology and our customers’ success. You’ll manage onboarding, troubleshoot integrations, and ensure seamless adoption of the Niche platform for new and existing clients. This is a hands-on role ideal for someone who thrives at the intersection of customer experience, software, and systems thinking.
You’ll work closely with engineering, product, and customer success teams to deliver integrations (e.g., CRMs like Salesforce and GoHighLevel), optimize performance, and communicate technical updates to both internal stakeholders and clients.
What You’ll DoLead onboarding and implementation for new agency and SMB clients
Configure and support CRM and platform integrations
Troubleshoot live client environments (API connections, webhook issues, AI phone workflows etc.)
Collaborate with engineering to resolve technical issues quickly and accurately
Develop documentation and repeatable implementation workflows
Conduct training sessions to ensure clients understand and use Niche effectively
Partner with the Customer Success team to identify opportunities for product improvement
Have 2–4 years of experience in technical implementation, SaaS onboarding, or customer support
Understand APIs, webhooks, and CRM integrations (HubSpot, GoHighLevel, Salesforce, etc.)
Are a confident communicator, comfortable explaining technical details to non-technical users
Thrive in fast-paced, startup environments with autonomy and ownership
Are comfortable troubleshooting in live environments
Value clear communication, transparency, and “figure-it-out” energy
Experience in the home services or digital agency sector
Familiarity with automation tools (Zapier, Inngest, n8n, etc.)
Experience with SQL or basic scripting (e.g., JavaScript, Python)
Knowledge of customer success metrics and workflows
Skills Required
- 2-4 years of experience in technical implementation, SaaS onboarding, or customer support
- Understanding of APIs, webhooks, and CRM integrations such as HubSpot, GoHighLevel, or Salesforce
- Confident communication skills and ability to explain technical details to non-technical users
- Ability to troubleshoot in live client environments
- Comfort working autonomously in a fast-paced startup environment
- Experience in the home services or digital agency sector
- Familiarity with automation tools such as Zapier, Inngest, or n8n
- Experience with SQL or basic scripting using JavaScript or Python
- Knowledge of customer success metrics and workflows
What We Do
Niche Inc. builds an AI-powered lead-conversion and automation platform for home-service businesses and the agencies that support them. Its agents respond to leads from marketplaces and advertising channels, answer calls and texts, qualify prospects, follow up, and book appointments around the clock. The platform combines voice AI, SMS, workflows, outreach, analytics, and advertising tools, helping businesses capture missed opportunities and turn more inquiries into booked jobs.
