Top Remote Customer Success Jobs in Buffalo, NY

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

The Client Success Manager serves as a key contact for clients, enhancing satisfaction by monitoring performance metrics, leading project management tasks, and supporting client engagement with Waystar's technology. Responsibilities include relationship building, delivering training, and conducting data analysis to improve processes.

Manage pooled, one-to-many digital customer engagements using Gainsight, automation, and AI to identify at-risk accounts, restore health via short high-impact interventions, drive adoption, and improve renewal outcomes while collaborating with Sales, Support, and Services.

Manage the customer lifecycle from onboarding to retention by driving adoption, identifying risks and expansion opportunities via data, delivering consultative guidance, coordinating cross-functional initiatives, running scaled engagement programs, and maintaining accurate records in success platforms and CRM to maximize customer value.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Manage a portfolio of mid-market Gaming & Entertainment/Media advertisers to drive retention, revenue expansion, and platform adoption. Serve as a strategic advisor, lead onboarding and business reviews, optimize campaigns using data, identify upsell opportunities with Sales, monitor account health, and collaborate cross-functionally to improve playbooks and customer outcomes.

As a Client Success Manager - Mid Market at Hinge Health, you'll manage client relationships, drive product adoption, and ensure client retention through strategic communication and data-driven insights.

Manage a portfolio of customers to drive adoption, retention, and expansion of Novara’s safety and risk management platforms. Develop strategic success plans, run QBRs, monitor customer health, coordinate cross-functional support, and own renewal and growth outcomes through measured business value.

Manage high-value partner accounts from onboarding through renewal and expansion. Develop strategic partner plans, advise executive stakeholders, resolve complex issues, drive retention and upsell opportunities, identify account risks, and mentor or lead team members. The role requires strategic account planning, negotiation, executive communication, cross-functional leadership, coaching, risk mitigation, and partner business acumen.

Own the full customer lifecycle for a book of sales tax customers: lead onboarding to time-to-value, maintain account health and expansion, triage escalations, forecast and execute renewals, run business reviews, track CS metrics, and collaborate with Sales, Support, and Product to improve processes and product.

Manage a portfolio of 16+ credit union partners to drive adoption of Silvur's Insurance platform. Lead onboarding, scalable training, enablement playbooks, and quarterly business reviews. Build data-driven engagement strategies, track referrals and product usage, surface insights to product and ops, and collaborate cross-functionally. Use AI tools (Claude, ChatGPT) to build automations and scale partner deliverables.

Own post-onboarding relationships for enterprise clients, act as trusted advisor, drive adoption and measurable outcomes, run executive reviews, monitor customer health, identify risks and opportunities, develop success plans, surface ROI and impact stories, and collaborate cross-functionally to support renewals and expansion.

Manage a portfolio of SaaS healthcare customers to drive adoption, satisfaction, retention and expansion. Build relationships, monitor usage, create success plans, identify upsell opportunities, and improve delivery processes while acting as an expert on EverHealth products.

Manage post-sale lifecycle for largest enterprise customers: onboarding, training, technical support, account management, and expansion. Build C-suite relationships, drive product adoption and retention, deliver success reviews and strategic guidance, collaborate cross-functionally, and convert trials to long-term contracts. Leverage deep product and therapy-industry knowledge and strong technical/BI skills to maximize customer value.

Lead post-sales success for enterprise SaaS customers, drive adoption, monitor account health and model performance, manage escalations, run QBRs, partner cross-functionally to ensure renewals and expansions, and deliver measurable business outcomes while advising on identity verification and fraud detection solutions.

Leads and develops a customer success team managing high-value accounts. Drives renewals, expansions, retention, customer satisfaction, and churn reduction through data-informed strategies. Partners with Sales, Product, Marketing, and Operations on workflows, account growth, resource allocation, and process improvements. Presents performance insights to leadership and improves customer success playbooks, training, and best practices.

Manage enterprise and strategic cybersecurity accounts, driving product adoption, onboarding, renewals, upsells, and long-term customer success. Develop trusted-advisor relationships, conduct regular check-ins and quarterly business reviews, identify customer risks and needs using usage data, advocate for customer feedback internally, and guide clients in maximizing NodeZero’s value. The role requires cybersecurity expertise, strong communication and analytical skills, problem-solving ability, and experience with CRM and customer success platforms.

Lead and coach a team of 5 Dedicated CSMs across the Americas to drive retention, expansion, and net revenue outcomes for high-value accounts. Establish operating rhythms, capacity planning, early-warning systems for at-risk accounts, and cross-functional escalation management. Champion AI-assisted workflows and data-driven playbooks to scale account monitoring and drive operational efficiency while influencing Product, Sales, and Operations with voice-of-customer insights.

Own a portfolio of marina customers after onboarding, driving retention, renewals, product adoption, expansion, and value realization. Monitor account health, conduct business reviews, deliver training, identify churn risks, lead save strategies, and partner with Sales, Implementation, and Product. Use customer data to prioritize engagement, communicate ROI, provide product feedback, and build repeatable success playbooks.

Manage onboarding, implementation, adoption, renewals, and expansions for public safety enterprise customers across the South Central US. Serve as technical customer advocate, run business reviews, track implementations, drive product feedback to engineering, and manage a book of ~20 accounts with ~40% travel.

Manage renewals for assigned SaaS customers through proactive phone and email outreach, quote delivery and modification, negotiation, objection handling, and issue resolution. Track renewal progress and customer interactions in CRM systems, coordinate with Customer Service and Order Fulfillment, escalate concerns, and support high-volume renewal operations and special projects.