Top Remote Customer Success Jobs in Buffalo, NY

Reposted 19 Days AgoSaved
Easy Apply
Remote
Remote Buffalo, NY
Easy Apply
94K-158K Annually
Mid level
94K-158K Annually
Mid level
Cloud • Security • Software • Cybersecurity • Automation
As a Customer Success Architect, you'll align GitLab's DevSecOps platform with customers' business goals, provide technical enablement, manage customer portfolios, and ensure satisfaction through collaboration with various teams.
Top Skills: Continuous DeploymentContinuous IntegrationDevsecopsGit
21 Days AgoSaved
Easy Apply
Remote
Remote Buffalo, NY
Easy Apply
175K-185K Annually
Senior level
175K-185K Annually
Senior level
Artificial Intelligence • Hardware • Healthtech • Software
Own strategic operator relationships for a healthtech senior-living platform: drive adoption, demonstrate ROI, secure renewals and expansions, lead executive business reviews, mentor CSMs/CSDs, and represent customer needs cross-functionally. Operate at both executive and operational levels with ~30% travel.
23 Days AgoSaved
Easy Apply
Remote
Remote Buffalo, NY
Easy Apply
110K-188K Annually
Senior level
110K-188K Annually
Senior level
Big Data • Fintech • Mobile • Payments • Financial Services
As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.
Top Skills: Bi ToolsSalesforce
Reposted 24 Days AgoSaved
Remote
Remote Buffalo, NY
157K-242K Annually
Senior level
157K-242K Annually
Senior level
Security • Software • Cybersecurity • Automation
Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.
Reposted 24 Days AgoSaved
Easy Apply
Remote
Remote Buffalo, NY
Easy Apply
115K-135K Annually
Senior level
115K-135K Annually
Senior level
AdTech • Artificial Intelligence • Cloud • Digital Media • Marketing Tech • Analytics • Consulting
The Client Success Director leads client growth strategies, manages high-stakes negotiations, and coaches a team to deliver exceptional ROI through data-driven narratives, fostering C-suite relationships and enhancing client success.
Top Skills: Adobe AnalyticsAmazonDv360Ga4MmmPropensity ModelingSa360SocialTtd
25 Days AgoSaved
Remote
Remote Buffalo, NY
110K-130K Annually
Senior level
110K-130K Annually
Senior level
Artificial Intelligence • Information Technology • Marketing Tech • Software • SEO
The Enterprise Customer Success Manager will engage with enterprise clients to maximize platform adoption, drive measurable improvements, and ensure satisfaction through onboarding and strategic recommendations.
Top Skills: Ai ToolsGenerative AiMarketing TechnologyOptimization Software
YesterdaySaved
Remote
Remote Buffalo, NY
88K-123K Annually
Mid level
88K-123K Annually
Mid level
Cybersecurity
Manage an SMB portfolio to drive product adoption, retention, and revenue. Build success plans, run executive reviews, monitor account health, support renewals and upsells, and maintain CRM and Gainsight hygiene while collaborating across Sales, Onboarding, and Product.
Top Skills: 1PasswordAi ToolsGainsightIdentity & Access ManagementSalesforceSlackZoom
YesterdaySaved
Remote
Remote Buffalo, NY
179K-210K Annually
Senior level
179K-210K Annually
Senior level
Software
Lead post-sales lifecycle for enterprise customers, guiding onboarding, implementation, product adoption, renewals, and expansion. Act as trusted advisor on security best practices and compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), manage a book of enterprise accounts, collaborate cross-functionally to resolve issues, and engage executive stakeholders to drive retention and growth.
Top Skills: GdprHipaaIso 27001Risk ManagementSoc 2Trust Management PlatformUsdpVanta
Reposted YesterdaySaved
Remote
Remote Buffalo, NY
75K-95K Annually
Mid level
75K-95K Annually
Mid level
Healthtech • Professional Services • Social Impact
The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.
Top Skills: AsanaCRMGoogle SuiteSalesforceZoom
YesterdaySaved
Remote
Remote Buffalo, NY
Junior
Junior
Information Technology • Consulting
Manage customer onboarding, success, retention and renewals for SaaS products. Build relationships, handle support inquiries, identify trends, report KPIs, collaborate with product/engineering, and pursue upsell and referral opportunities.
YesterdaySaved
Remote or Hybrid
Remote Buffalo, NY
100K-125K Annually
Mid level
100K-125K Annually
Mid level
HR Tech
Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.
Top Skills: ChatgptPythonRRetoolSQL
YesterdaySaved
Remote or Hybrid
Remote Buffalo, NY
131K-150K Annually
Expert/Leader
131K-150K Annually
Expert/Leader
Cloud • Security • Software
Lead technical customer success for enterprise customers: manage incidents, drive onboarding and adoption, develop success plans, analyze usage and risks, advocate internally, collaborate with Product/Engineering, and deliver high-level IAM and cloud solutions guidance.
Top Skills: Cloud SolutionsCrm SystemsGainsightIdentity And Access Management (Iam)Ping IdentitySfdc (Salesforce)
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YesterdaySaved
Remote
Remote Buffalo, NY
Senior level
Senior level
Consumer Web
Own customer success for Google Nest energy partnerships: manage marketplace operations, drive upsell and program adoption, lead account planning and QBRs, coordinate cross-functional execution, manage budgets and events, and optimize partner enablement and program delivery.
Top Skills: AmcDermsExcelGoogle Workspace (DocsSalesforceSheetsSlides)TableauUplight
YesterdaySaved
Remote
Remote Buffalo, NY
75K-85K Annually
Mid level
75K-85K Annually
Mid level
Fintech • Information Technology • Other • Payments
Own the client lifecycle for CampusGuard's SaaS and consulting services. Drive onboarding, success planning, platform adoption, compliance outcomes, client health monitoring, risk mitigation, executive business reviews, cross-functional coordination, renewals, and identify expansion opportunities to ensure long-term retention and measurable client value.
YesterdaySaved
Remote
Remote Buffalo, NY
Mid level
Mid level
Healthtech
Own post-go-live customer relationships to drive adoption, engagement, and renewals. Monitor health metrics, conduct strategic reviews, surface data-driven insights, resolve risks cross-functionally, identify expansion opportunities, and advocate customer needs to Product, Implementation, and Support. Represent the company at customer sites and conferences.
YesterdaySaved
Remote
Remote Buffalo, NY
Mid level
Mid level
Healthtech
Own post-go-live customer relationships for the Billing product, driving adoption, engagement, and renewals. Assess customer configurations and workflows, monitor health metrics, conduct strategic reviews, surface insights from customer data, identify upsell opportunities, advocate product needs internally, and represent the company at customer sites (travel up to 25%).
Top Skills: EhrExcelGoogle SheetsSaaS
YesterdaySaved
Remote
Remote Buffalo, NY
150K-189K Annually
Senior level
150K-189K Annually
Senior level
HR Tech • Software
Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.
Top Skills: AshbyCRM
YesterdaySaved
Remote
Remote Buffalo, NY
110K-161K Annually
Junior
110K-161K Annually
Junior
HR Tech • Software
Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.
YesterdaySaved
Remote
Remote Buffalo, NY
140K-180K Annually
Mid level
140K-180K Annually
Mid level
HR Tech • Software
Lead strategy and tactical operations for Customer Success by designing processes, reporting, and tooling to improve customer health, retention, and revenue. Partner cross-functionally to support planning, capacity modeling, onboarding, lifecycle mapping, and change management. Deliver analysis of NRR/GRR, churn, adoption, and health scores to inform CS strategy and operational improvements.
Top Skills: CRMHealth Scoring PlatformsHubspot
YesterdaySaved
Remote
Remote Buffalo, NY
Mid level
Mid level
Edtech
Own the customer journey for Together's mentorship platform: implement onboarding, drive adoption and value realization, reduce churn, collaborate cross-functionally, co-lead QBRs, and support team growth and processes to ensure renewals and advocacy.
Top Skills: Absorb LmsAi ToolsCsvExcelGmailHrisHubspotJIRAMicrosoft TeamsOutlookSlackSsoZendesk
YesterdaySaved
Remote
Remote Buffalo, NY
Mid level
Mid level
Information Technology • Consulting
Own post-sales customer adoption and value realization for automation solutions. Serve as primary client contact, build executive relationships, coordinate cross-functional teams, manage timelines and deliverables, advise on automation and cybersecurity strategies, and contribute thought leadership to drive retention and renewals.
Top Skills: Automation TechnologiesChurnzeroCsm ToolsSalesforceThreat Intelligence
YesterdaySaved
Remote
Remote Buffalo, NY
130K-150K Annually
Senior level
130K-150K Annually
Senior level
Travel
Manage and grow enterprise airline accounts using Volantio's SaaS platform. Own implementation, launch, optimization, support, renewals, and expansion. Act as trusted advisor, coordinate with Product and Engineering, run regular QBRs and onsite visits, drive retention and revenue expansion, and translate metrics into actionable customer outcomes.
Top Skills: AIData ScienceDemand ReallocationMachine LearningSaaSSmartalertsVolantio
YesterdaySaved
Remote
Remote Buffalo, NY
Mid level
Mid level
Healthtech • Software • Telehealth
Manage a team of Customer Success Managers for the Orthopedics vertical to drive adoption, reduce churn, identify upsell opportunities, and optimize customer experience. Set strategy, KPIs, forecasting, staffing and onboarding, mentor staff, collaborate cross-functionally, and ensure high customer satisfaction and revenue retention.
Top Skills: GainsightSalesforce
YesterdaySaved
Remote
Remote Buffalo, NY
Mid level
Mid level
Healthtech • Software • Telehealth
Manage a team of Customer Success Managers for an AI-powered clinical documentation product. Drive adoption, reduce churn, identify upsell, forecast at-risk customers, manage KPIs, mentor staff, and collaborate cross-functionally to optimize the customer journey and support revenue and retention goals.
Top Skills: GainsightSalesforce
YesterdaySaved
Remote
Remote Buffalo, NY
Junior
Junior
Healthtech • Software • Telehealth
Serve as primary customer contact and trusted advisor for strategic accounts, drive renewals and upsell, manage escalations, lead QBRs/ABRs, execute lifecycle milestones and SOPs, leverage ChurnZero, Qlik, Salesforce and PowerBI data to boost adoption and outcomes.
Top Skills: AsknicelyChurnzeroEhrEmaGainsightJIRAPower BIQlikSalesforce
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