Top Remote Customer Success Jobs in Buffalo, NY

Reposted 19 Days AgoSaved
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Remote
Remote Buffalo, NY
Easy Apply
94K-158K Annually
Mid level
94K-158K Annually
Mid level
Cloud • Security • Software • Cybersecurity • Automation
As a Customer Success Architect, you'll align GitLab's DevSecOps platform with customers' business goals, provide technical enablement, manage customer portfolios, and ensure satisfaction through collaboration with various teams.
Top Skills: Continuous DeploymentContinuous IntegrationDevsecopsGit
21 Days AgoSaved
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Remote
Remote Buffalo, NY
Easy Apply
175K-185K Annually
Senior level
175K-185K Annually
Senior level
Artificial Intelligence • Hardware • Healthtech • Software
Own strategic operator relationships for a healthtech senior-living platform: drive adoption, demonstrate ROI, secure renewals and expansions, lead executive business reviews, mentor CSMs/CSDs, and represent customer needs cross-functionally. Operate at both executive and operational levels with ~30% travel.
23 Days AgoSaved
Easy Apply
Remote
Remote Buffalo, NY
Easy Apply
110K-188K Annually
Senior level
110K-188K Annually
Senior level
Big Data • Fintech • Mobile • Payments • Financial Services
As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.
Top Skills: Bi ToolsSalesforce
Reposted 24 Days AgoSaved
Remote
Remote Buffalo, NY
157K-242K Annually
Senior level
157K-242K Annually
Senior level
Security • Software • Cybersecurity • Automation
Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.
Reposted 24 Days AgoSaved
Easy Apply
Remote
Remote Buffalo, NY
Easy Apply
115K-135K Annually
Senior level
115K-135K Annually
Senior level
AdTech • Artificial Intelligence • Cloud • Digital Media • Marketing Tech • Analytics • Consulting
The Client Success Director leads client growth strategies, manages high-stakes negotiations, and coaches a team to deliver exceptional ROI through data-driven narratives, fostering C-suite relationships and enhancing client success.
Top Skills: Adobe AnalyticsAmazonDv360Ga4MmmPropensity ModelingSa360SocialTtd
25 Days AgoSaved
Remote
Remote Buffalo, NY
110K-130K Annually
Senior level
110K-130K Annually
Senior level
Artificial Intelligence • Information Technology • Marketing Tech • Software • SEO
The Enterprise Customer Success Manager will engage with enterprise clients to maximize platform adoption, drive measurable improvements, and ensure satisfaction through onboarding and strategic recommendations.
Top Skills: Ai ToolsGenerative AiMarketing TechnologyOptimization Software
42 Minutes AgoSaved
Remote
Remote Buffalo, NY
110K-130K Annually
Senior level
110K-130K Annually
Senior level
Fintech • Real Estate
Own post-implementation success for Built's largest, most complex clients: drive retention, adoption, and expansion through strategic account plans, multi-threaded relationships, health monitoring, QBRs, mentoring junior CSMs, and partnering with Product/Implementation to shape the roadmap. Leverage AI to accelerate analysis and identify growth opportunities while advising senior stakeholders in construction lending and commercial real estate finance.
Top Skills: Ai Draw AgentAi ToolsBuilt PlatformCla+
42 Minutes AgoSaved
Remote
Remote Buffalo, NY
100K-125K Annually
Junior
100K-125K Annually
Junior
Software • Database
Manage a defined book of customers through onboarding, adoption, expansion, and renewal. Serve as trusted advisor, drive product consumption metrics, negotiate renewals, escalate and coordinate with Solutions Engineers and Data Consultants to deliver outcomes and identify expansion opportunities.
Top Skills: APIs
Reposted 14 Hours AgoSaved
Remote
Remote Buffalo, NY
Mid level
Mid level
Artificial Intelligence • Healthtech • Software • Automation
Manage a portfolio of mid-market and SMB law firms through onboarding and ongoing success, enhancing relationships and identifying growth opportunities.
Top Skills: CRMSaaS
Reposted 14 Hours AgoSaved
Remote
Remote Buffalo, NY
Mid level
Mid level
Artificial Intelligence • Healthtech • Software • Automation
The Customer Success Lead will manage enterprise accounts, drive customer adoption, ensure value realization, and oversee onboarding and account health.
Top Skills: GainsightHubspotSalesforce
Reposted 15 Hours AgoSaved
Remote
Remote Buffalo, NY
Junior
Junior
Enterprise Web • Information Technology • Payments • Sales
The Customer Success Manager will manage a portfolio, drive customer adoption and outcomes, and build client relationships to ensure satisfaction and renewals.
Top Skills: Salesforce
Reposted 15 Hours AgoSaved
Remote
Remote Buffalo, NY
Senior level
Senior level
Artificial Intelligence • Healthtech • Machine Learning
The Customer Success Manager will oversee enterprise accounts, drive customer health and success, identify growth opportunities, and collaborate cross-functionally to enhance product adoption in healthcare AI.
Top Skills: APIsCrm SoftwareCs Tools
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Reposted 15 Hours AgoSaved
Remote
Remote Buffalo, NY
95K-105K Annually
Senior level
95K-105K Annually
Senior level
Real Estate • Software
The Senior Customer Success Manager builds strategic partnerships with enterprise customers, driving retention, adoption, and growth by leveraging product knowledge and industry expertise to achieve customer goals.
Top Skills: ExcelOutlookPowerPointWord
Reposted 15 Hours AgoSaved
Remote
Remote Buffalo, NY
116K-150K Annually
Senior level
116K-150K Annually
Senior level
Software
The Director of Customer Success leads a team responsible for revenue retention, product adoption, and onboarding in a SaaS environment, focusing on customer outcomes and cross-functional collaboration.
Top Skills: Ai-Powered CommunicationCustomer Success ManagementSaaS
Reposted 15 Hours AgoSaved
Remote or Hybrid
Remote Buffalo, NY
72K-115K Annually
Junior
72K-115K Annually
Junior
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
The Customer Success Manager enhances customer satisfaction by managing accounts, resolving issues, guiding product utilization, and fostering long-term relationships to ensure client success with ServiceTitan.
Top Skills: GainsightSalesforceTableau
Reposted 15 Hours AgoSaved
Remote
Remote Buffalo, NY
Junior
Junior
Edtech
Looking for Customer Success Managers for future roles, focusing on managing SaaS customers, ideally in EdTech, with strong engagement and organizational skills.
Top Skills: Customer Marketing PlatformsGainsightSalesforce
Mid level
Edtech
The role involves managing post-sale relationships with large school districts, driving product adoption, and maintaining strategic conversations with senior stakeholders. It requires excellent communication skills and experience in public sector accounts.
Reposted 15 Hours AgoSaved
Remote or Hybrid
Remote Buffalo, NY
87K-139K Annually
Mid level
87K-139K Annually
Mid level
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
The Enterprise Customer Success Manager is responsible for managing a portfolio of high-touch trade service companies, ensuring customer satisfaction, analyzing engagement data, and promoting up-selling and cross-selling opportunities.
Top Skills: Ai Technology
YesterdaySaved
Remote
Remote Buffalo, NY
Junior
Junior
Enterprise Web • Information Technology • Security • Software
Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.
YesterdaySaved
Remote
Remote Buffalo, NY
80K-110K Annually
Mid level
80K-110K Annually
Mid level
Edtech
Manage end-to-end implementations for K12 districts, lead kickoff and training, coordinate technical setup (SSO, data), build scalable onboarding playbooks and materials, monitor adoption, triage issues, and translate district feedback to Product and GTM teams.
Top Skills: CRMData IntegrationSalesforceSso
YesterdaySaved
Remote or Hybrid
Remote Buffalo, NY
126K-202K Annually
Mid level
126K-202K Annually
Mid level
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
Lead a team of 8–10 Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Provide coaching, set metrics and operational rigor, manage risk, collaborate cross-functionally, influence product strategy with customer feedback, hire and scale the team, and report on strategic priorities aligned with company OKRs.
YesterdaySaved
Remote or Hybrid
Remote Buffalo, NY
87K-139K Annually
Mid level
87K-139K Annually
Mid level
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
Manage a portfolio of ~20 strategic enterprise customers enrolled in Max, acting as executive-facing advisor to drive automation adoption, measurable growth, retention and expansion. Build Executive Success Plans, conduct executive business reviews and onsite engagements, partner with Max Specialists and Product, and use usage data and KPIs to recommend growth strategies and mitigate risk. Travel nationwide (~30%) for onsite workshops and field observation.
Top Skills: Servicetitan
YesterdaySaved
Remote or Hybrid
Remote Buffalo, NY
110K-130K Annually
Senior level
110K-130K Annually
Senior level
Software
Manage and mentor a team of Customer Success Managers, drive retention and expansion, analyze customer health to mitigate churn, align cross-functional strategies, optimize workflows, and present insights to leadership to improve processes and growth.
Top Skills: GainsightHubspotPlanhat
YesterdaySaved
Remote
Remote Buffalo, NY
88K-123K Annually
Mid level
88K-123K Annually
Mid level
Cybersecurity
Manage an SMB portfolio to drive product adoption, retention, and revenue. Build success plans, run executive reviews, monitor account health, support renewals and upsells, and maintain CRM and Gainsight hygiene while collaborating across Sales, Onboarding, and Product.
Top Skills: 1PasswordAi ToolsGainsightIdentity & Access ManagementSalesforceSlackZoom
YesterdaySaved
Remote
Remote Buffalo, NY
179K-210K Annually
Senior level
179K-210K Annually
Senior level
Software
Lead post-sales lifecycle for enterprise customers, guiding onboarding, implementation, product adoption, renewals, and expansion. Act as trusted advisor on security best practices and compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), manage a book of enterprise accounts, collaborate cross-functionally to resolve issues, and engage executive stakeholders to drive retention and growth.
Top Skills: GdprHipaaIso 27001Risk ManagementSoc 2Trust Management PlatformUsdpVanta
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