Top Remote Jobs in Baltimore, MD

Provide technical customer support for ServiceTitan software through phone, chat, email, and screen sharing. Become a product expert, troubleshoot issues, develop creative workflows, prevent escalations, and deliver effective solutions. The role requires strong communication, empathy, critical thinking, multitasking, and the ability to translate complex technical issues into practical solutions while working effectively in a fast-changing environment.

Provide first-line technical support for ServiceTitan software through phone, chat, email, and screen sharing. Diagnose and resolve customer issues, develop effective workflows, prevent escalations, and translate complex technical problems into practical solutions. The role requires mastering complex software, collaborating with teammates, prioritizing cases, and maintaining a customer-focused approach. Familiarity with SIP, RTP, call flow analysis, SMS routing, SMPP, delivery receipts, carrier filtering, and brand registration is preferred.

Leads healthcare consulting engagements focused on financial, clinical, and operational improvement for hospitals and provider organizations. Performs data and business process analysis, develops recommendations, manages project deliverables, coordinates teams, presents results to executives, and supports proposals and business development. Uses Excel, Tableau, Power BI, and other tools to analyze large datasets, benchmark performance, identify savings opportunities, and improve operational processes.

Leads Presidio’s strategic partnerships with frontier AI companies, developing joint offers, executive relationships, customer pursuits, and scalable revenue-generating businesses. Owns partner strategy, investment decisions, pipeline growth, early customer wins, seller enablement, and collaboration across consulting, AI, infrastructure, and sales teams. Requires strong technology alliances or business development experience, enterprise AI knowledge, executive presence, and business acumen. The role is remote or hybrid and involves approximately 30–40% travel.

Designs and implements ServiceNow IT Asset Management solutions using SAM and HAM modules. Responsibilities include requirements analysis, solution architecture, configuration, integrations, lifecycle and license compliance management, process assessments, stakeholder and vendor collaboration, training, reporting, and continuous improvement. The role serves as an ITAM subject matter expert and requires remote work within the Continental US with up to 10% travel.

Lead enterprise ServiceNow CMDB and CSDM architecture, implementation, remediation, governance, and optimization. Advise customers through maturity assessments, workshops, data modeling, integration strategy, data quality improvement, and roadmap development. Lead technical reviews, executive presentations, delivery quality controls, and complex issue resolution while mentoring architects and collaborating with delivery and sales teams. Maintain ServiceNow certifications and develop repeatable methodologies for scalable CMDB and CSDM engagements.

Drive adoption, retention, and expansion for strategic SaaS customers by advising executive sponsors, aligning solutions with business goals, overseeing training and best-practice development, enabling features, and collaborating with sales on renewals and growth. The role also involves assessing customer requirements, managing complex implementations, facilitating customer communities, and communicating application and industry best practices.

Lead the design, development, and implementation of resilient pricing tools using Python and cloud technologies. Improve automation, deployment reliability, testing, documentation, and technical standards. Coordinate complex projects, research new development practices, identify technical blockers, and mentor junior developers. Collaborate with stakeholders while developing expertise in insurance pricing and supporting applications built with technologies such as Streamlit, Flask, Docker, Kubernetes, and cloud compute.

Design, build, deploy, and operate production software across frontend, backend, data, cloud, and mobile platforms. Debug distributed systems, resolve incidents, improve observability, and create secure APIs and data models with auditability and traceability. Collaborate with QA, Clinical Operations, Clinical Development, Product, and IT to deliver validated releases while maintaining data integrity, security, reliability, scalability, and regulatory compliance.

Build and operate full stack, data-powered web applications using React, Next.js, Vercel, Snowflake, and SQL. Responsibilities include developing dashboards, ETL and reverse ETL pipelines, analytical data infrastructure, data visualizations, and AI-enabled user experiences. The role also involves integrating LLMs, supporting CX and marketing systems, and shipping production applications end to end.

Own and modernize CHG’s end-to-end data platform across Snowflake, dbt, Fivetran, and Terraform. Lead business-oriented data modeling, quality and observability, governed metrics, semantic layers, BI, and conversational analytics. Partner with business and product engineering teams on data contracts and trusted definitions. Manage, hire, and mentor analytics engineers while remaining hands-on with development, code reviews, debugging, and platform architecture.

Build and maintain the full analytics data lifecycle, including Fivetran ingestion, dbt modeling, Snowflake data warehousing, semantic layers, ThoughtSpot visualizations, governance, testing, and observability. Partner with business teams to create trusted metrics and self-service data products. Maintain conversational analytics regression tests, enforce data access controls, optimize performance and costs, and use AI agents for data engineering tasks under established review standards.

Executes eDiscovery analytics and AI-assisted workflows in Relativity and related platforms, including TAR, continuous active learning, generative AI classifiers, validation sampling, statistics, and structured analytics. Maintains accurate matter records, tracking, time entries, audit trails, and quality controls. Provides weekend coverage, monitors request queues, supports deadline-driven projects, documents handoffs, and escalates sensitive issues. The role includes structured training and progression toward an eDiscovery consultant track.

Leads client-facing eDiscovery matters involving TAR, continuous active learning, generative AI review, and structured analytics. Responsibilities include scoping approaches with counsel, designing workflows in Relativity or Nebula, executing and validating results, presenting findings, supporting sales pursuits, developing playbooks, and mentoring technologists. Requires deep eDiscovery expertise, validation statistics knowledge, hands-on AI-assisted review experience, Relativity proficiency, strong communication, and the ability to manage multiple deadline-driven matters.

The Director of Business Development for Response Logistics drives new business growth in disaster relief and related services, manages customer relationships, and leads an integrated team to develop strategies and execution plans.