Top Remote Jobs in Baltimore, MD

Manage concurrent software implementations for fire and EMS agencies from contract signing through go-live and handoff to Customer Success. Own project plans, configuration, integrations, documentation, budgets, customer communications, readiness validation, and risk escalation. Coordinate with support, migration, development, training, and product teams while guiding customers through onboarding, LMS gates, data migration, and third-party integrations. Travel up to 15% for customer visits, conferences, and company meetings.

Owns administration, governance, optimization, integrations, security, and support for NetSuite and related finance systems. Translates accounting and finance requirements into scalable solutions, improves close and reporting processes, manages consultants and vendors, supports acquisitions and integrations, and ensures SOX compliance, audit readiness, access controls, testing, documentation, and user adoption.

Leads Formic’s marketing organization and owns brand strategy, demand generation, qualified pipeline, sales development, GTM engineering, marketing technology, funnel analytics, and team development. The role builds scalable systems for targeting manufacturers, positioning complex automation solutions, testing AI-enabled growth approaches, measuring commercial impact, and aligning Marketing, Sales, and RevOps around revenue outcomes.

Provides frontline SaaS client support through phone, chat, and tickets. Investigates and resolves product issues, educates clients on workflows and best practices, documents interactions, applies KCS practices, identifies knowledge gaps, and escalates issues appropriately. Collaborates with internal teams to improve client outcomes and support quality. Requires strong communication, troubleshooting, organization, technical aptitude, and the ability to manage multiple priorities remotely.

Drive AI-enabled product strategy and execution by identifying customer opportunities, defining requirements, and partnering with engineering, design, data, sales, marketing, and customers. Lead development of products using LLMs, generative AI, RAG, and intelligent agents; validate roadmap priorities, communicate product vision, support launches, and improve feature adoption. Apply AI tools to accelerate product specifications, workflows, and software delivery.

Build, maintain, and optimize CI/CD pipelines, cloud infrastructure, and automated deployment workflows across AWS and Azure. Manage Docker and Kubernetes environments, implement GitOps with ArgoCD, automate provisioning with Ansible and AWX, administer Linux and Windows systems, and support release engineering. Develop scripts, monitor system health, apply security policies, troubleshoot production issues, and collaborate with development, QA, and operations teams to deliver reliable software releases.

Own the technical sales process for enterprise healthcare SaaS deals, partnering with account executives on discovery, tailored demos, proof-of-concept environments, integrations, security questionnaires, RFPs, and executive presentations. Engage health system leaders, translate clinical workflows into solutions, support business cases, certify sellers, document handoffs, and provide product feedback. The role is remote within the U.S. Central or Eastern time zones with occasional travel.

Independently manage complex, high-value, multi-state Workers’ Compensation and occasional General Liability audits. Investigate disputes, interpret state-specific regulations and policy terms, reconcile audits for accuracy and compliance, and apply NCCI and WCIRB standards. The role also supports teammates, explains technical findings to customers and partners, and improves audit quality, efficiency, and processes.

Win new mid-market SaaS customers among high-volume employers. Build outbound pipeline, manage full-cycle consultative sales, run discovery and demos, develop business cases, negotiate contracts, maintain accurate HubSpot forecasts, and consistently meet quarterly and annual quotas. Sell to HR, talent acquisition, and operations leaders while partnering with marketing, partnerships, customer success, and implementation teams.

Build and operate distributed cloud backend services powering AI connections, collaboration, authentication, billing, telemetry, and developer workflows. Responsibilities include designing APIs and data models, writing Rust services, managing cloud infrastructure, leading projects, resolving production issues, participating in on-call, and guiding technical decisions across the team.