Top Remote Jobs in Baltimore, MD

Handle complex customer issues while improving AI-powered support systems, workflows, automation, and self-service experiences. Review AI agent performance, identify conversation patterns, manage escalations and regulatory complaints, and develop support playbooks and policies. The role requires ownership, quantitative problem-solving, cross-functional collaboration, and hands-on customer support in a regulated consumer fintech environment.

Lead Intapp DealCloud implementation engagements from discovery through go-live, acting as the primary client advisor. Develop consulting plans, budgets, timelines, and solutions; gather stakeholder requirements; monitor progress; provide status updates; mitigate risks; and coordinate consulting teams to deliver successful client outcomes.

Generate net-new pipeline for an endpoint and patch management SaaS platform through phone-first outbound prospecting. Contact IT and security leaders, identify endpoint visibility and vulnerability challenges, qualify opportunities, book meetings for Account Executives, maintain Salesforce records, and improve outbound messaging and processes. The role requires B2B outbound experience, cold-calling ability, technical product learning, and familiarity with cybersecurity, endpoint, infrastructure, backup, RMM, or MSP solutions.

Build and scale go-to-market systems, including prospecting data signals, outbound email infrastructure, deliverability, CRM automations, analytics, attribution, lead routing, and AI-powered workflows. Use SQL and scripting to automate processes, strengthen fragile systems, and support outbound growth and upmarket expansion.

Manages relationships with assigned public-sector software clients, driving renewals, add-on and cross-sell sales, quota attainment, pipeline management, demos, contract execution, and customer satisfaction. Uses Salesforce and CPQ to document opportunities, forecasts, communications, and quotes. Partners with proposals, legal, finance, customer success, and support teams while serving as a trusted advisor and territory liaison. Requires up to 25% travel and a professional home office.

Provides in-house legal and regulatory counsel for Medicare Advantage, commercial insurance, and other business segments. Reviews contracts and business materials, conducts legal research, drafts opinions and regulatory responses, investigates potential violations, supports audits and disputes, monitors legislative changes, and coordinates with outside counsel. Maintains confidentiality of protected health information and advises stakeholders on compliance with applicable laws and regulations.

Leads and mentors an AI platform engineering team while contributing to production code, architecture, prototypes, delivery planning, and system reliability. Partners with Product and engineering leadership to define technical direction, resolve architectural issues, develop people, and deliver scalable AI-enabled software. The role combines people management with hands-on engineering and welcomes first-time line managers.

Own enterprise sales growth across Western U.S. territories and target verticals. Build pipeline, manage complex six- and seven-figure sales cycles, engage C-suite security and procurement stakeholders, develop partner-assisted opportunities, and maintain forecasts. Collaborate with Solutions Engineering, Marketing, Product, Partnerships, and Customer Success to close net-new and expansion deals involving identity verification and passwordless authentication solutions.

Provides administrative and secretarial support to the Director of Risk Management. Manages communications, schedules, files, invoices, incident reports, SharePoint data, FOIA documents, monthly reports, and coordination with departments, vendors, insurance partners, and project managers. Requires discretion, confidentiality, customer service, strong communication, and proficiency with Microsoft Office and Oracle. Travel to Park District facilities, events, meetings, or court may be required.

Own the Payments & Checkout roadmap, improving checkout conversion, payment authorization, BNPL adoption, fraud-risk balance, vendor performance, and payment cost efficiency. Partner with engineering, design, data, processors, networks, wallets, and BNPL providers to optimize transaction growth, average order value, and completed payments. Use experimentation, SQL, and analytics to diagnose funnel performance and deliver measurable business outcomes.