Top Remote Jobs in Baltimore, MD

Designs, deploys, secures, and maintains enterprise network infrastructure across distributed locations. Manages Cisco and FortiGate environments, VPNs, SD-WAN, monitoring, capacity planning, vulnerability remediation, and complex troubleshooting. Leads network migrations and infrastructure projects, maintains documentation, supports compliance and continuity efforts, collaborates across technical teams, and mentors junior staff.

Leads customer operations and order activity for assigned CPG customers, serving as an escalation point for complex fulfillment issues. Coordinates with Sales, Marketing, Finance, Supply Chain, and other teams to deliver reliable service. Monitors SLAs and performance metrics, analyzes data to identify trends and root causes, coaches team members, supports onboarding, and drives workflow and process improvements.

Leads architecture, design, and hands-on implementation of an AWS-based intelligent call-routing platform using AI, conversational interfaces, and programmable communications. Defines API, microservices, serverless, and event-driven architectures; develops with Node.js, Python, and React; conducts architecture reviews; mentors teams; creates proofs of concept; and advises stakeholders through technical workshops. The role requires deep AWS expertise, contact center platform experience, technical leadership, and 25–30% travel.

Leads the Tax Marketing function, owning strategy, campaigns, budget, technology roadmap, team performance, partnerships, and business results. Partners with Tax and Sales leadership to drive integrated B2B and B2B2C marketing across digital, email, web, content, webinars, events, and sales support. Oversees marketing technology capabilities, automation, data quality, campaign measurement, vendor relationships, creative direction, and investment decisions while developing a multidisciplinary team.

Lead SaaS onboarding engagements from contract signature through go-live. Serve as the primary client contact, assess business needs, develop tailored onboarding plans, manage timelines and risks, configure software, advise on data migration and workflows, resolve complex implementation issues, train users, evaluate go-live readiness, and coordinate handoffs to Customer Success. The role also contributes to process improvements, documentation, and post-implementation reviews.

Supports analytics product improvements by researching data issues, designing reports, documenting business requirements, developing use cases, and conducting user acceptance testing. The role creates training materials, facilitates user training, supports credit unions and internal users, promotes business intelligence practices, and helps transition analytics solutions into business operations.

Designs low-voltage and communication systems for building projects with moderate supervision. Develops telecom drawings and documentation, coordinates with project teams and MEP trades, performs quality checks, supports RFIs and submittals, and participates in meetings and site visits. Uses Revit, Bluebeam, BIM tools, and Deltek while providing guidance to junior team members. Domestic and international travel is required, and the employee is expected to pursue relevant telecom or project management certifications.

Leads the global Customer Success organization and owns post-sale strategy, retention, expansion, adoption, customer health, and recurring revenue performance. Builds scalable teams, processes, lifecycle frameworks, and operating systems supporting rapid international growth. Integrates AI, predictive analytics, and automation into Customer Success operations while partnering with Sales, Product, Engineering, Marketing, and Operations. Manages executive relationships with strategic customers, drives forecasting accuracy, and ensures measurable customer outcomes across distributed regions.

Leads talent management strategy across North American client groups, including succession planning, talent reviews, HiPo development, retention initiatives, organizational effectiveness, and talent analytics. Partners with HRBPs and senior HR stakeholders to improve pipeline readiness and critical-talent outcomes. Manages and develops a growing team of Talent Management Partners, establishes operating practices, and collaborates with Learning & Development and other COEs to deliver development interventions.

Leads HR strategy and day-to-day people operations for North American and EOR teams. Partners with executives on organizational planning, retention, compensation, benefits, compliance, employee relations, learning and development, and internal communications. Manages a two-person People team, owns Rippling and the People Ops budget, coordinates globally with Israel-based HR leadership, and ensures alignment across U.S. and Canadian policies and processes.