Top Remote Customer Success Jobs in Baltimore, MD

Manage a book of enterprise customers post-sale to drive onboarding, retention, and upsells. Use data storytelling and product expertise to optimize performance, coordinate implementations with AdOps, troubleshoot issues, and collaborate with Sales and Product Strategy to meet customer recruiting goals.

Lead a portfolio of 45–55 mid-market accounts to drive adoption, retention, and expansion. Build multi-quarter success plans, run QBRs and executive briefings, negotiate renewals, forecast retention and expansion, manage escalations independently, advocate customer feedback to Product, and integrate AI/LLM automation to scale operations.

Manage a mid-tier portfolio to drive retention and revenue growth through strategic account planning, renewals, upsell/cross-sell initiatives, and proactive relationship management. Partner closely with sales and cross-functional teams, monitor account health using CRM/LMS and survey data, identify risks and opportunities, and deliver regular reporting and engagement plans to optimize customer satisfaction and forecast accuracy.

Provide remote customer support for independent bicycle retailers and partners by answering technical software questions via email/phone/chat, escalating complex issues, documenting interactions in the CRM, maintaining product documentation, and recommending website/configuration improvements to maximize customer success.

Manage a portfolio of K-12 district customers as a strategic advisor to drive adoption, retention, and expansion. Deliver renewals and revenue targets, lead executive business reviews, surface customer feedback to product teams, and cultivate customer advocates. Collaborate cross-functionally to solve problems and maximize customer ROI.

Serve as strategic partner and trusted advisor to a portfolio of K-12 district customers. Drive adoption, retention, renewals, and expansion; lead executive engagements and business reviews; surface customer feedback cross-functionally; and build customer advocacy to protect and grow recurring revenue.

Serve as primary contact for LMS administrators and users: troubleshoot issues, manage support cases, train customers, administer LMS functionality, escalate technical problems, document interactions, and collaborate with cross-functional teams to improve customer experience.

Own customer relationships and outcomes as a trusted advisor. Drive adoption, monitor account health and KPIs, develop strategic success plans, run onboarding and QBRs, mitigate churn, meet retention and expansion targets, and coordinate internal teams to enhance the customer experience.

Lead and coach a team of senior Customer Success Managers for North America Enterprise. Protect and grow enterprise revenue by driving retention, reducing churn, and uncovering expansion. Build playbooks and proactive intervention strategies, use data to forecast risks and optimize portfolios, and act as executive escalation and cross-functional partner to ensure successful customer journeys and renewals.

The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.

Owner of Grow (GoHighLevel) onboarding, churn-saves, and escalated technical support. Run White Glove setups, lead live configuration calls, troubleshoot automations/integrations/A2P SMS, document work, and surface patterns to CX Ops and Product to increase adoption and retention.

Own post-sale lifecycle for a portfolio of enterprise accounts — onboarding, adoption, expansion, and full-cycle renewals. Build executive relationships, run QBRs/EBRs, track adoption metrics, manage renewals/forecasting in Salesforce, identify upsell opportunities, and act as voice of the customer internally.

Manage the full lifecycle of strategic telehealth partners: lead implementation, drive patient and provider adoption, develop success plans and KPIs, act as primary client contact, coordinate cross-functional teams, present data-driven business reviews, and identify growth opportunities.

Own the full post-sale lifecycle for a portfolio of enterprise network customers: drive adoption, define success metrics, run QBRs/EBRs, manage renewals and expansions, log activity in Salesforce, and act as the customer advocate internally to ensure retention and growth.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

This role focuses on customer onboarding, training, and support in a fast-paced environment, ensuring brands gain value from OuterSignal's insights.

The CSM will oversee the customer lifecycle from onboarding through expansion, leveraging AI for workflow automation and monitoring customer health while building strong relationships and synthesizing feedback for cross-functional teams.

Own and grow strategic national self-funded employer relationships post-implementation; serve as executive-level trusted advisor; lead renewals, performance reviews, and expansion opportunities; coordinate cross-functional teams to ensure high-touch service delivery; produce data-driven insights and customized reporting; mitigate retention risks and resolve high-stakes issues; represent Centivo in sales pursuits and contribute client-informed product strategy.

Manage a portfolio (~30) of customers through onboarding, adoption, growth, renewal, and expansion. Build relationships across buyer levels, assess customer health and churn risk, enable customers on the product, oversee delivery projects, and continuously improve tools and processes to drive adoption and success.

Drive customer adoption, onboard and support technical customers, identify expansion opportunities, manage renewals and risk mitigation, translate technical needs to product/engineering, and deliver strategic account plans and reviews.

The RCM Client Success Manager is responsible for managing client relationships post-onboarding, ensuring client satisfaction in clinical, administrative, and billing workflows while identifying growth opportunities within revenue cycle management.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

The Customer Success Engineer will manage key US enterprise accounts by driving adoption, providing technical guidance, and facilitating solutions integration while collaborating with cross-functional teams.

The Customer Success Manager will oversee federal customer onboarding, foster user engagement, ensure compliance, and identify expansion opportunities for the 1Kosmos platform.

Provide technical integration and ongoing support for customers using Fingerprint's API products. Troubleshoot issues, analyze logs, monitor API performance, create automation scripts and sample code, run trainings/webinars, maintain documentation, and liaise with product and CSM teams to ensure customer success and product improvement.