Top Operations & Support Jobs

Leads day-to-day sports ticket operations for the Brooklyn Nets and New York Liberty. Oversees priorities, team execution, ticketing technology strategy, data governance, process improvements, and cross-functional initiatives. Partners with sales, finance, analytics, marketing, technology, membership services, and Ticketmaster to support revenue and fan experience goals. Develops team members and drives operational standards, efficiency, and continuous improvement.

Maintains driver qualification files and compliance records to ensure adherence to DOT and FMCSA requirements. Reviews roadside inspection reports and MVRs, tracks training records, gathers documentation from drivers and dispatchers, resolves compliance issues, supports audits, and prepares reports. The role also communicates with independent contractors regarding qualification and leasing requirements and assists with driver onboarding and special compliance projects.

Provide inbound customer support for a catering program through phone, chat, email, and text. Research inquiries in CRM systems, identify root causes, troubleshoot ordering or menu-navigation issues, document interactions, and maintain product knowledge. The role requires multitasking across communication channels, strong communication skills, reliable attendance, teamwork, and a helpful, professional attitude.

Monitor incoming audio and video alarm signals, verify and dispatch security alarms for residential and commercial clients. Answer calls from end users and dealers, use computer automation software to handle alarms, and document concise incident reports. Assist during emergencies, follow Fire Rover protocols, and support Noonlight video verification alerts.

The Post Funding Specialist is responsible for overseeing loan documentation, ensuring accuracy, maintaining the loan monitoring system, and supporting quality control processes. Strong communication skills and proficiency in various software are essential for this role.

Leads enterprise IT operations spanning infrastructure, cloud, networks, servers, storage, workplace technology, service desk, and managed service providers. Establishes technology roadmaps, governance, service management, architecture, security, compliance, disaster recovery, vendor performance, and operational budgets. Oversees managers and technical teams, directs major incident resolution, supports regulated pharmaceutical operations, and ensures infrastructure practices meet GxP, CSA, CSV, and 21 CFR Part 11 requirements.

Provides administrative support for the firm and Construction Management department. Manages administrative team coverage, sub-agreements, company events, announcements, travel arrangements, shipping, letterhead, phone lists, and incoming calls. Collaborates across departments and offices while adapting to shifting priorities and meeting demanding deadlines.

Leads enterprise SaaS application support, including ticket backlog management, incident escalation, problem management, SLA tracking, root-cause analysis, and stakeholder communications. Provides hands-on support for Oracle Fusion, integrations, reporting, security, and quarterly releases. Coordinates vendors and managed service providers, leads regression testing and operational improvements, mentors support teams, and advances AI-powered automation and agent adoption across enterprise workflows.

Manages agency-wide grant activity, including funding strategy, grant planning, research, proposal development, reporting, compliance, database maintenance, government contracts, and funder relationships. Tracks outcomes and deadlines, coordinates with leadership and program teams, researches prospective funders, oversees grant budgets and requirements, and supervises the Grant Writer role.

Administers, configures, maintains, and supports CPQ and product configurator platforms. Manages configuration rules, workflows, pricing logic, product data, integrations, testing, troubleshooting, upgrades, and production support. Partners with Sales, Operations, Product Management, Pricing, IT, and ERP teams to improve processes and user experience. Provides training, documentation, reporting, data validation, change management, and continuous improvement while ensuring system accuracy, security, compliance, and performance.