Top Operations & Support Jobs

Leads Multiplier’s US and NAMER benefits brokerage and administration strategy. Owns licensing, plan design, carrier and broker relationships, procurement, quoting, renewals, compliance, ancillary benefits, and open enrollment. Partners with Product and Engineering on the benefits platform, supports commercial teams with pricing and proposals, and serves as the company’s US benefits authority for EOR and global payroll clients.

Manages business operations activities including configuration, risk, schedule, documentation, records, vendor coordination, and service-provider actions. Analyzes portfolio data and presents recommendations, roadmaps, risks, dependencies, strategic alignment, project changes, and funding issues for a government customer.

Installs, configures, maintains, and repairs workstations, software, printers, peripherals, office equipment, communication systems, and cabling. Provides on-site and remote troubleshooting and end-user support for hardware, software, networking, and related technologies. Escalates issues, assists with network installation and support, provides user training, maintains fuel-site and automation equipment, and participates in a rotating weekly on-call schedule.

Leads Boom’s US support function, managing a 25-person team and coordinating with offshore operations. Owns support strategy, customer experience, SLAs, CSAT, resolution metrics, help center operations, escalation management, training, and 24/7 coverage. Partners with Customer Success, Product, and Engineering to improve products and support processes. Leads strategic initiatives involving support platforms, AI-assisted resolution, analytics, vendors, and support launches for new products.

Leads enterprise technical operations across networking, endpoint management, infrastructure, enterprise applications, AI enablement, incident management, vendors, and distributed corporate, retail, and authentication-center environments. Builds and develops a high-performing technology operations organization, drives automation and self-service, establishes service metrics, ensures resilience and uptime, and advises executives on technology risk and operations.

Serves as the primary IT partner for enterprise clients, combining client technology leadership with hands-on systems administration and technical support. Manages Microsoft cloud and server environments, endpoints, networks, security, backups, applications, vendors, and technology projects. Troubleshoots issues, coordinates escalations, gathers business requirements, supports application integrations, improves workflows, and guides technology planning, budgeting, lifecycle management, and process improvement.

Manage daily office operations, facilities presentation, employee onboarding, events, company swag, vendors, budgets, visitor experiences, workplace safety, security protocols, and India office support. The role also coordinates equipment and desk setup, leads company meetings, supports basic IT troubleshooting, and oversees office compliance and culture initiatives.

Support learners in a Python, Django, and React full-stack web development course. Responsibilities include assisting with education and learner success, communicating clearly, solving problems, creating engaging educational content, and providing tutoring or learner support remotely with flexible hours.

Evaluates and implements IT strategies and solutions across Eataly USA locations and corporate offices. Manages IT projects, infrastructure needs, POS systems, service level agreements, and store technology implementations. Provides technical support, analyzes system issues, develops resolutions, and advises management on IT needs. The role operates autonomously and requires occasional travel within the United States.

Provides Tier 2 technical support for Optain’s robotic retinal camera and software platform. Troubleshoots hardware, software, image quality, connectivity, EHR integration, and clinical workflow issues; handles medical device complaints under regulated quality processes; creates support documentation and training; improves internal tools and workflows; analyzes issue trends; and coordinates product, engineering, quality, regulatory, and customer success initiatives.