PURPOSE:
As an IT Systems Technician at Ag Solutions IT, you will work with other IT staff to perform on-site configuration, installation, support and maintenance of computers, software, printers, peripherals, office equipment, communication systems and associated plant cabling. This includes, diagnosing, repairing, and maintaining all corporate owned PC related hardware, software and associated equipment to ensure optimal performance. This position will troubleshoot problem areas on-site and remotely, by telephone or via e-mail, in a timely and accurate fashion and provide end-user assistance and training where required. Secondary roles will include assisting with network installation and support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for workstation setups, upgrades, hardware and software maintenance.
- Maintenance includes but is not limited to: hard drives, memory, video cards, network cards, optical drives and printing.
- Install, configure, and upgrade computer hardware, peripherals, and software.
- Diagnose, repair, and maintain hardware, peripherals, and software systems.
- Care for all computer-related equipment, including workstations, printers, fuel sites and automations.
- Responsible for answering incoming telephone calls, voice mails and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.
- Responsible for working with the Computer Operations Supervisor to escalate hardware and software related issues.
- Must be willing to take part in the rotating weekly on call schedule.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
There are no supervisory duties.
REQUIRED SKILLS AND KNOWLEDGE
- 2-year degree in a related field or 2 to 4 years related work experience. Minimum one plus years of demonstrated experience supporting a corporate environment preferred.
- Strong analytical, problem solving, and organizing skills.
- Must be able to operate tools, components and peripheral accessories.
- Must possess the ability to read and understand technical manuals, procedural documentation and OEM guides.
- Must possess effective interpersonal and relationship building skills.
- Must be proficient in workstation configuration, troubleshooting and support in a Microsoft Windows 11, Active Directory environment. Familiarity with Apple iOS and Android based products and systems required.
- Proficiency in Microsoft Office Suite, up through version 2016 and Office 365 including use, installation, configuration and troubleshooting required.
- Strong written and oral communication skills required including the ability to communicate technical concepts to non-technical people.
- Must be self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Takes responsibility for the way money and resources are used and managed.
- Makes good, sound decisions based on reasons, facts, analytics and observations.
- Develops contacts and relationships which are internal and external to the organization and facilitates work efforts or to gain support and cooperation from others.
- Ability to be a great listener.
- Promotes a work environment that is safe for everyone.
- Actively looks for ways to help employees.
- We believe in a culture of constant improvement.
Central Valley Ag
Central Valley Ag is a farmer-owned cooperative headquartered in York, Neb. CVA has locations in Iowa, Kansas, and Nebraska. CVA is an innovative leader providing products and services in grain, agronomy, feed, and energy. You can find more information about Central Valley Ag by visiting www.cvacoop.com.
Location: Beloit, KS
EOE race/color/sex/sexual orientation/gender identity/disability/veteran
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Updated: March 2022
Skills Required
- Two-year degree in a related field or 2 to 4 years of related work experience
- At least one year of experience supporting a corporate environment
- Proficiency configuring, troubleshooting, and supporting workstations in a Microsoft Windows 11 and Active Directory environment
- Familiarity with Apple iOS and Android products and systems
- Proficiency with Microsoft Office Suite through Office 2016 and Office 365, including installation, configuration, and troubleshooting
- Strong analytical, problem-solving, organizational, written communication, and oral communication skills
- Ability to communicate technical concepts to non-technical users
- Ability to operate tools, components, and peripheral accessories
- Ability to read and understand technical manuals, procedural documentation, and OEM guides
- Ability to prioritize and execute tasks in a high-pressure environment
- Willingness to participate in a rotating weekly on-call schedule
What We Do
Central Valley Ag is a farmer-owned cooperative headquartered in York, NE. CVA has locations throughout Iowa, Kansas and Nebraska. CVA is a forward-thinking leader in grain, agronomy, feed and energy. You can find more information about Central Valley Ag by visiting www.cvacoop.com.
