Top Operations & Support Jobs

Coordinates client service desk operations by answering calls, triaging and assigning tickets, scheduling technical resources, communicating status updates, escalating issues, and following up on resolutions. Maintains client information, supports reporting and process improvements, monitors service quality, identifies business opportunities, and assists with technology research. The role requires strong customer service, communication, organization, multitasking, empathy, and flexibility.

Manages day-to-day operations across multiple projects, crews, locations, or high-value accounts. Supervises staff, oversees supplies and production, verifies quality and performance metrics, maintains schedules, handles administrative documentation, and ensures compliance with safety and HR policies. The role also coordinates billing, hours, supply tracking, and other operational functions while supporting established business goals.

Lead Suno’s Trust & Safety policy portfolio, including content and behavior standards, machine-enforceable enforcement criteria, generative AI music risks, regulatory requirements, escalation frameworks, and public policy communications. Partner with Product, Engineering, ML, Legal, and Communications to embed policy into product development, calibrate enforcement, measure effectiveness, and address issues involving impersonation, rights abuse, synthetic content, fraud, bots, and identity.

Owns and continuously improves end-to-end business processes, including process strategy, documentation, governance, KPI monitoring, redesign, change management, training, and stakeholder alignment. Serves as a process subject matter expert, identifies inefficiencies and compliance risks, and partners with IT and operations to implement supporting systems. Requires HVAC manufacturing operations experience and familiarity with Lean or Six Sigma methodologies.

Audits purchase orders, vendor confirmations, invoices, material lists, and job costs across multiple markets. Investigates pricing and billing discrepancies, verifies compliance with builder specifications and quality standards, escalates corrections, and collaborates with operations and branch managers to maintain accurate data. The role requires construction-industry materials knowledge, analytical ability, multitasking, and intermediate-to-advanced Excel skills.

Resolves customer issues through phone, electronic, and face-to-face interactions; follows up after vehicle services; manages accounts, appointments, orders, records, CRM entries, and customer reports. Coordinates with internal teams, provides pricing and delivery information, processes applications, maintains sales, warranty, and inventory reports, and escalates complex concerns to management.

Provides reception, member service, and administrative support at corporate facilities. Greets visitors, manages incoming and outgoing communications, stocks supplies, maintains reception areas, follows building-access security procedures, and covers other administrative areas. The role requires a high school diploma or equivalent, with related experience and financial institution experience preferred. The anticipated part-time schedule is Monday through Friday from 12:00 p.m. to 4:30 p.m.

Provides comprehensive administrative and executive support to multiple attorneys, including calendar management, correspondence, document preparation, client and matter administration, billing, travel, expenses, filing, phone coverage, and confidential information handling. The role coordinates with firm departments, supports business development and client relationship management, manages attorney priorities, assists with onboarding and training, and provides backup coverage for other legal executive assistants.

Leads billing exception management by analyzing SAP transaction and billing errors, identifying root causes, resolving batch failures, and implementing corrective actions. Oversees exception specialists, supports incident resolution and special projects, performs billing adjustments and account setup, conducts UAT, reviews SAP functionality, and trains team members. Requires advanced Excel, database, analytical, communication, and problem-solving skills, with knowledge of revenue operations and energy markets preferred.

Analyzes, documents, and improves business processes to increase organizational efficiency. Gathers stakeholder requirements, creates process maps, recommends technology-enabled solutions, supports implementation and training, monitors KPIs, and drives continuous improvement. Facilitates workshops and communicates findings and recommendations to executives and department leaders.