Senior Business Process Analyst

Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB) and a Woman Owned Small Business (WOSB) company. Established in 2013 with a vision of offering world class, integrated business solutions for all levels of Government and commercial enterprises. We are represented by a team of talented and qualified professionals who know how essential efficient, cost-effective integrated solutions are to your organization’s success. Leveraging these resources, we strive daily to lead the industry in program management and service delivery. 

Role Summary

The Senior Business Process Analyst at Steel Point is responsible for analyzing, documenting, and improving business processes to enhance organizational efficiency and effectiveness. This role involves working closely with stakeholders to identify process improvements, gather and analyze requirements, and develop solutions that align with business objectives. The Business Process Analyst will play a key role in ensuring that processes are optimized, well-documented, and supported by appropriate technology and best practices.

Key Roles & Responsibilities

• Process Analysis:
  • Conduct thorough assessments of existing business processes to identify inefficiencies, gaps, and opportunities for improvement.
  • Use data and metrics to evaluate process performance and determine areas needing enhancement.
• Requirements Gathering:
  • Collaborate with stakeholders to gather and document business requirements, process needs, and pain points.
  • Translate business needs into clear, actionable requirements for process improvements.
• Process Mapping and Documentation:
  • Create detailed process maps, flowcharts, and documentation to represent current processes and proposed improvements.
  • Ensure that process documentation is comprehensive, accurate, and accessible to relevant stakeholders.
• Solution Development:
  • Identify and recommend process improvements, technological solutions, or changes to enhance efficiency and effectiveness.
  • Work with IT and other departments to develop and implement solutions that address identified needs.
• Implementation Support:
  • Support the implementation of process changes by coordinating with project teams, providing training, and ensuring smooth transitions.
  • Monitor the impact of changes and make adjustments as necessary to ensure successful adoption.
• Performance Monitoring:
  • Define and track key performance indicators (KPIs) to measure the success of process improvements.
  • Analyze performance data to assess the effectiveness of changes and identify further areas for enhancement.
• Continuous Improvement:
  • Promote a culture of continuous improvement by identifying and recommending ongoing process optimizations.
  • Stay updated on industry best practices and emerging trends to drive innovation in process management.
• Stakeholder Communication:
  • Communicate findings, recommendations, and progress to stakeholders, including executives and department heads.
  • Facilitate workshops, meetings, and presentations to gather feedback and build consensus.

Required Qualifications

• Bachelor’s degree in Business Administration, Management, Industrial Engineering, or a related field.
• 3+ years of experience as a Business Process Analyst or in a similar role focused on process improvement and analysis.
• Proven experience in analyzing, documenting, and optimizing business processes.
• Proficiency in process mapping and documentation tools (e.g., Visio, Lucidchart).
• Knowledge of business process management (BPM) software and technologies.
• Familiarity with data analysis and visualization tools (e.g., Excel, Power BI).

Preferred Qualifications

• A Master’s degree or relevant certifications (e.g., Six Sigma, Lean) is preferred.
• Certifications:
  • Six Sigma Green Belt or Lean certification, or other relevant process improvement certifications are preferred.

Skills and Competencies

• Analytical Skills: Strong analytical and problem-solving skills to identify process inefficiencies and develop effective solutions.
• Process Mapping: Expertise in creating process maps and documentation to represent business processes accurately.
• Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly to diverse audiences.
• Stakeholder Engagement: Ability to work effectively with stakeholders to gather requirements, facilitate discussions, and build consensus.
• Project Management: Basic project management skills to support the implementation of process changes and improvements.
• Attention to Detail: Strong attention to detail to ensure accuracy and quality in process documentation and analysis.
• Continuous Improvement: Proactive in identifying opportunities for ongoing process improvements and staying current with industry best practices.

Candidates from Historically Underutilized Business Zones (HUBZone) are strongly encouraged to apply. To determine whether you reside in a HUBZone, visit: https://maps.certify.sba.gov/hubzone/map.