Top Operations & Support Jobs

Provides first-tier technical support for network communications across geographically dispersed manufacturing plants. Installs and supports Cisco Meraki switches, Palo Alto firewalls, cabling, WAN, SD-WAN, VPN, and related infrastructure. Monitors system health and network reliability, troubleshoots and escalates incidents, assists with network design and implementation, manages operational vendor relationships, and supports technology rollout projects transitioning into long-term production operations.

Provide white-glove, text-first support to VIP collectors, serving as their primary contact for orders, grading, shipping, account needs, benefits, and claims. Own requests through resolution, coordinate with Operations and other teams, manage customer feedback and escalations, support VIP campaigns, and improve activity reporting. The role requires strong written communication, organization, judgment, follow-through, and availability during evenings and weekends.

Prepare and manage auction listings by organizing seller information and photos, coordinating updates, ensuring accuracy, and guiding sellers through the pre-auction process. Provide responsive customer support, track high-volume listing pipelines, collaborate with internal teams, and contribute to process improvements. The role requires strong writing, organization, attention to detail, problem-solving, discretion, and an interest in collector cars and automotive culture.

Provides Level 1 and moderately complex technical support for global colleagues across hardware, software, operating systems, mobile devices, Microsoft 365, meeting rooms, and network connectivity. Manages incidents and service requests in ServiceNow, maintains SLA-focused communication and documentation, escalates issues, supports device deployments and updates, assists with major incidents and projects, and identifies opportunities for process, automation, and service improvements.

Manage end-to-end workforce planning for contact centers, including demand forecasting, capacity planning, scheduling, staffing optimization, intraday adjustments, and service-level performance. Lead the offshore WFM partner, validate forecasts, manage vendor performance, provide operational reporting, identify staffing risks, and drive continuous improvement. Support acquisitions and integrations while maintaining compliance with GDPR, information security, health and safety, and ISO 27001 requirements.

Processes new and renewal individual life and health insurance policies, endorsements, cancellations, and policy changes. Verifies application and client data, updates records in Epic, communicates with agents and carriers, maintains reports, scans mail, and provides customer service to office guests. The role requires careful data entry, organization, multitasking, and obtaining an insurance license within 90 days if not already licensed.

Oversees collection and post-collection operations across one or more market sites. Manages staffing, safety, compliance, budgets, equipment, maintenance, customer service, sales and marketing initiatives. Leads employees, monitors P&L and operating metrics, improves processes, coordinates permitting and environmental compliance, and represents the company to customers, vendors, and government agencies. Develops market goals, supports contract negotiations, and ensures compliance with OSHA, DOT, and company policies.

Supports and maintains end-user computing environments through hardware, software, network, and peripheral troubleshooting. Sets up user accounts and equipment, performs deployments and replacements, assists with Active Directory and Microsoft 365 administration, maintains IT inventory and documentation, supports technology projects, and follows IT security procedures.

Provides remote installation, configuration, upgrade, testing, and troubleshooting support for pharmacy automation and software systems. Coordinates with onsite technicians and internal teams, reviews project readiness, follows implementation procedures, communicates project status, and supports system testing and issue resolution. The role requires technical proficiency with virtualized environments, Windows, networking, data transfer, SQL, and business applications, plus flexible night and weekend availability.

Own the operational foundation for corporate and public training programs, including sales handoffs, client onboarding, delivery logistics, resource planning, materials management, tool administration, and performance monitoring. Improve workflows, systems, and operating rhythms while coordinating across Training, Consulting, Sales, Marketing, Finance, facilitators, and partners. Track costs, capacity, scope, quality, and profitability, and support strategy execution, product launches, translations, and occasional event delivery.