Top Operations & Support Jobs

Receives and processes seed samples, verifies documentation and database entries, coordinates sample intake and laboratory workflow, prepares labels and work cards, communicates with customers, resolves testing questions, and provides reception and general administrative support. The role requires accuracy, attention to detail, teamwork, independent work, and compliance with laboratory procedures and quality requirements.

Provides first-line bilingual English/Spanish technical support for enterprise software, SaaS solutions, printer drivers, and third-party applications through email, chat, and phone. Troubleshoots and resolves customer issues, escalates complex cases, documents tickets, contributes to knowledge-base content, researches product capabilities, and collaborates with Engineering, IT, QA, and Sales.

Provides administrative and customer service support for the museum’s Membership office. Responsibilities include responding to member inquiries, maintaining accurate Tessitura CRM records, updating FAQs, scheduling meetings, processing invoices and payments, preparing expense reports, supporting membership events, and assisting Visitor Services with onsite member experiences. The role also contributes to special projects and process improvements in a public-facing museum environment.

Develop service strategy, identify and evaluate new opportunities, design experiments and pilots, build business cases, and guide validated ideas toward launch. The role synthesizes customer, market, financial, and operational evidence into recommendations for senior leaders, influences cross-functional teams, and builds repeatable innovation capabilities. It is a senior individual-contributor position requiring strategic judgment, executive communication, advanced analysis, and the ability to turn ambiguous questions into evidence-backed decisions and action.

Manages corporate travel operations and leads Travel Consultants, Team Leads, and Associate Managers. Responsibilities include coaching, training, performance management, client issue resolution, itinerary and quality reviews, KPI and SLA oversight, reporting, payroll support, recruiting, process improvement, and ensuring effective use of travel systems and booking tools.

Support and maintain IT infrastructure, endpoints, operating systems, user accounts, virtual machines, and security tools. Responsibilities include onboarding and offboarding, patch management, vulnerability scanning and remediation, compliance tracking, scripting automation, server installation and decommissioning, rack organization, and cable management. The role requires Linux administration, Windows and Microsoft 365 management, virtualization, cloud familiarity, firewall knowledge, and hands-on data center experience.

Provides customer support by phone, email, and face-to-face communication. Resolves customer issues, escalates when necessary, maintains a positive professional demeanor, manages authorized email queues, meets call and email handling targets, identifies inquiry trends, and follows company policies and procedures. This is an onsite Monday-through-Friday position with an 8:00 a.m. to 5:00 p.m. schedule.

Supports Manhattan Active Omni by troubleshooting user and integration issues, monitoring exceptions, conducting root cause analysis, testing configuration changes and releases, documenting resolutions, and developing user guidance. Collaborates cross-functionally to improve processes, support business initiatives, and enhance customer service. The role also prepares management recaps and continuously expands platform expertise.

Leads production and administrative operations across assigned collision repair centers. Establishes performance, growth, profitability, safety, and customer-service standards; supports General Managers with training, tools, and expectations; identifies acquisition opportunities; recruits talent; monitors financial performance; and ensures vehicle repairs follow company procedures, insurance requirements, and industry standards.

Own Tekmetric’s IT function, including systems, endpoints, identity, SaaS, office infrastructure, support, and security. Lead a small team, establish technical direction, automate workflows, manage SSO and device platforms, partner on security operations, support office technology, build scalable controls, and manage the IT budget. The role is hands-on and requires strong technical contribution across automation, infrastructure administration, incident response, and identity management.