Top Operations & Support Jobs

Provide high-level administrative and operational support to the Board Administrator and Board of Trustees: manage complex calendars, prepare and distribute agendas and meeting materials, coordinate meetings/travel/events, maintain official records and governance documentation, handle confidential information, process administrative transactions, and ensure compliance with public records and governance policies.

Provides second-level support for desktops, laptops, virtual desktops, mobile devices, applications, and peripherals. Deploys and maintains Windows and Mac endpoints, manages user accounts, resolves hardware, software, connectivity, and performance issues, and supports endpoint management, patching, packaging, and security activities. Documents solutions, manages IT service tickets, collaborates with infrastructure teams and vendors, and participates in occasional travel and an after-hours on-call rotation.

Lead business and administrative operations for the Queensland Emory Vaccine Centre, including governance, financial planning, workforce coordination, infrastructure administration, compliance, project delivery, and continuous improvement. Provide operational advice and decision support to directors and committees while coordinating stakeholders across UQ, Emory University, government, research groups, funding bodies, and external partners. Support strategic research infrastructure initiatives, partnership milestones, access platforms, and effective delivery within a complex research environment.

Leads strategic planning, governance, budgeting, workforce planning, business improvement, reporting, and operational excellence across the Institute. Advises senior leaders on financial, people, and organizational matters; manages a high-performing business services team; drives data-informed decisions and stakeholder outcomes across the university.

Provide Tier 1 and 2 technical support across desktop or audio-visual environments. Diagnose and resolve hardware and software issues, deliver responsive customer service, manage IT assets and teaching spaces, support mobile devices, document processes, contribute to knowledge bases and projects, and improve IT service delivery across university environments.

Lead global supply chain process excellence by standardizing planning, procurement, inventory, logistics, and technology. Drive Lean/Six Sigma improvements, harmonize KPIs, optimize ERP/MES and advanced planning (MPS/MRP/finite scheduling), host global forums, deploy digital tools, and ensure GMP-compliant, data-driven operations across multi-site pharmaceutical/CDMO environments.

Provide high-level administrative support to General Counsel and senior legal executives: prepare reports and agendas, coordinate travel and meetings, manage budgets/expense tracking, research operational issues, implement process improvements, proofread communications, and represent the department in cross-functional initiatives and disaster recovery.

Lead design and administration of sales incentive compensation plans for the BBU portfolio. Partner with sales, HR, compliance, analytics, and field leadership to align IC design, territory structure, reporting, and training. Manage vendors, resolve administration issues, respond to field queries, and drive process improvements.

Documents and analyzes end-to-end workflows across departments, facilitates process-mapping sessions, identifies bottlenecks and compliance risks, and recommends improvements. Creates process maps, SOPs, checklists, and job aids; defines success measures, tracks results, and supports implementation, training, and adoption. Partners with Operations, Compliance, Legal, and department leaders to reduce rework, improve cycle times, maintain quality, and meet regulatory requirements.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Serve as L1 support for merchants via Client 360: intake, validate, triage, and resolve inquiries. Create and manage ServiceNow incidents, escalate major incidents, communicate with merchants, update knowledge articles, and improve support processes to reduce escalations and improve merchant experience.

Investigate and resolve complex production application and configuration issues for financial-services clients. Responsibilities include troubleshooting incidents, analyzing system settings, escalating issues, documenting resolutions and root cause findings, prioritizing support cases, communicating with clients, and collaborating with internal teams on recurring issues and service improvements. The role requires assigned on-site schedules and rotational on-call coverage, including overnight hours.

Lead and mentor an application support team for iSeries and Windows/IIS fintech applications. Ensure production stability, incident management, root cause analysis, disaster recovery, automation, monitoring, capacity planning, and cross-functional collaboration to improve resilience and operational efficiency.

Manage and coordinate the full administrative claims process for carpet warranty issues: intake, analyze documentation and photos, determine eligibility, calculate compensation, negotiate settlements, arrange returns/freight, coordinate credits/refunds with credit/shipping teams, maintain accurate records, communicate with customers and dealers, track outstanding claims, and participate in team meetings and training to improve processes and customer satisfaction.