Top Operations & Support Jobs

Provides independent oversight of managed services quality, effectiveness, and efficiency. Analyzes ticket, analyst, knowledge, client-process, and service-performance data to identify root causes, coaching needs, demand-reduction opportunities, automation, self-service, and process improvements. Establishes quality frameworks, scorecards, benchmarks, and reusable best practices while presenting findings to operational leaders and clients. The role requires extensive managed services experience and familiarity with ITIL, Lean Six Sigma, ServiceNow, and healthcare IT environments.

Operate the switchboard, answer and route calls professionally, minimize customer hold times, assist the General Manager with clerical tasks, and provide courteous, efficient support to customers, vendors, and employees while learning department procedures.

Manage supplier and manufacturer claims: file claims per vendor requirements, obtain paperwork and samples, coordinate returns, ensure credits are received and applied, and maintain vendor and staff communication and records.

Supervise workforce scheduling and Team Member Management operations, analyze labor utilization, budgets, staffing patterns, and projections, and recommend process improvements. Develop department schedules, maintain scheduling configurations and data accuracy, support workforce planning, and collaborate with park leadership, Human Resources, Training, and Business Analysis teams. Provide application support and training, supervise direct reports, and perform administrative duties in a flexible theme-park environment.

Provides front-desk reception and clerical support for residents, employees, visitors, and facility departments. Duties include answering calls, managing visitors, mail, packages, records, schedules, payments, office communications, admission and discharge paperwork, directories, emergency documentation, and general administrative materials. Maintains an organized reception area, supports resident services and events, coordinates work orders and appointments, and uses office equipment and Microsoft Office applications.

Coordinates administrative, secretarial, data management, reporting, communication, scheduling, deadline tracking, and information flow for the CPRT department. Supports departmental operations by maintaining accurate data and paper workflows, assisting with data-system processes, and coordinating staff activities and ongoing administrative functions.

Provides first- and second-line software support to customers, resolves and documents incidents, manages tickets and escalations, supports software releases through testing, assists with solution configuration, maintains data, and delivers virtual or occasional onsite user training. The role requires learning the application as a business expert and collaborating with product specialists and developers.

Provides administrative and clerical support to a Property Manager in a low-income senior housing community. Responsibilities include managing calls and inquiries, maintaining resident and property records, preparing documents, scheduling appointments, assisting with certifications and compliance documentation, updating property management software, and supporting resident activities. The role requires professional communication, confidentiality, organization, customer service, and the ability to work respectfully with older adults.

Coordinates school group visits, camps, and youth programming logistics for a museum. Manages reservations, registrations, schedules, capacity, participant records, communications, payments, attendance, reporting, and cross-departmental operations. Serves as the primary contact for educators, families, and group organizers; administers scheduling and registration systems; resolves operational issues; supports on-site visits and events; and improves processes to enhance efficiency and participant experiences.

Own end-to-end IT operations for a globally distributed workforce, including cross-platform support, MDM administration, patch management, endpoint security, SaaS and identity access, onboarding and offboarding, automation, asset inventory, procurement, and cloud/IaC collaboration. The role requires strong macOS, Windows, and Linux expertise, participation in weekend on-call rotation, and experience improving secure, scalable IT systems in a remote environment.