Top Operations & Support Jobs

Serve as the operational backbone for the Chief Commercial Officer by managing calendars, communications, executive materials, travel, meetings, offsites, action items, dashboards, and cross-functional project delivery. The role coordinates senior stakeholders, improves internal workflows, maintains leadership visibility, and supports autonomous operational decision-making in a fast-paced remote travel-tech organization.

Provides customer service at Garey Park by registering participants, processing memberships and payments, distributing equipment, monitoring activities, enforcing safety policies, responding to inquiries, completing reports, supporting events, and maintaining facilities. The role is part-time and includes evening and weekend activities. Candidates need a high school diploma or equivalent, six months of customer service or public-contact experience, a valid Texas Class C driver’s license, and CPR and First Aid certification within six months.

Owns the organization’s ISO and CMMI audit lifecycle, quality management system, compliance readiness, document control, corrective actions, and continuous improvement programs. Coordinates internal and external audits, maintains evidence and controlled records, tracks findings through closure, monitors compliance with ISO standards and CMMI practices, develops quality metrics, and supports employee training. The role works across departments to maintain year-round audit readiness and improve documented processes.

Provides application support, troubleshooting, user and access management, and L1/L2 IT support for employees. Responsibilities include Java development and bug fixes, SQL troubleshooting, hardware deployment, account administration, system administration, technology inventory, and technical documentation. The role supports Windows and macOS environments, networking, onboarding and offboarding, and collaboration with global technology teams.

Provides administrative and secretarial support to shelter leadership and department supervisors. Responsibilities include petty cash reimbursement, managing Dayforce, processing personnel paperwork, maintaining records of inspections and incidents, organizing office files, and supporting recruitment activities. The role requires confidentiality, strong communication, organization, teamwork, and availability for evening and weekend work in a high-pressure emergency shelter environment.

Provides first-line technical support for hardware, software, network, peripherals, and end-user issues. Installs and maintains Windows systems, applications, printers, and other devices; manages helpdesk tickets, IT assets, server room, storage, and UPS systems. Trains users, prioritizes support requests, troubleshoots technical problems, and maintains reliable daily IT operations in an on-site office environment.

Provides first-line customer support for warehouse automation software, troubleshooting issues, managing support tickets, monitoring production environments, testing releases, configuring development systems, and supporting customer-site commissioning. The role requires collaboration with customers and internal teams, Windows experience, strong communication, and occasional travel of up to 25%. Participation in 24/7 customer support is required.

Supports the Chief Product Officer through executive calendar and priority management, meeting preparation, decision tracking, communications, logistics, and follow-up. Coordinates priorities, dependencies, planning cycles, risks, and deliverables across the Product division. Creates operating systems, maintains master trackers, prepares executive materials, and ensures effective information flow and decision execution across cross-functional teams.

Provides onsite and remote deskside support for end users by troubleshooting hardware, software, networking, and device issues. Installs, repairs, maintains, and upgrades workstations and peripherals; manages incidents and requests in ITSM systems; supports inventory and hardware shipping; escalates critical issues; and collaborates with other teams on complex problems. The role requires onsite work four days per week, occasional after-hours availability, and up to 10% travel.

Provides Tier 2 operational support for AWS cloud environments by resolving escalated tickets, monitoring system health, managing incidents, checking backups and capacity, executing approved changes, and maintaining SOPs, runbooks, and knowledge-base documentation. Coordinates with Tier 1 support, Tier 3 cloud engineers, and security personnel while troubleshooting Linux or Windows systems and basic cloud networking issues.