Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!
At United Parks & Resorts, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our ambassadors. Join us and play an integral part on our incredible team!
Compensation: This position pays an hourly rate of $21 an hour.
What you get to do:
- Provide clear, and accurate, analytical interpretation and reporting of labor utilization to support workforce planning and scheduling.
- Enthusiastically represents SeaWorld by displaying a positive attitude, high level of energy and commitment to quality and throughout all aspects of the job.
- Main point of contact for park leadership to improve labor system efficiencies.
- Identify solutions that improve schedules created by Team Member Management (TMM) system to reduce manual adjustments/edits.
You will also:
- Oversee and supervise the TMM & Scheduling operation.
- Collaborate with park leadership and manage labor to on-going efficiency efforts.
- Communicate with park leadership weekly on scheduling changes.
- Assist in creating weekly department area schedules within a set budget.
- Create and update schedule configuration profiles.
- Gather and review department operating data to create and update line schedules.
- Create, analyze, and report on labor hour trends, staffing patterns, budgets, and projections, and make recommendations for process improvement.
- Assist the Business Analysis team and operating departments with workforce planning and labor budgets.
- Work directly with Human Resources and Training departments.
- Maintain the accuracy of Team Member Management (TMM) applications, configuration, and data.
- Provide support and training for TMM applications, as well as labor management.
- Coach, counsel, and train Ambassadors that report to you.
- Administrative responsibilities.
What it Takes to Succeed:
- Must be at least 18 years of age.
- Bachelor’s degree in business or relevant work experience
- Experience with labor budgets, scheduling, and line schedule management required.
- Must be proficient in Microsoft Office Access and Excel; to include utilizing software to build efficient and effective analytical and reporting tools.
- Must have strong organizational skills along with strong administrative skills: answering the phone, emails.
- Must have strong verbal and written communication skills.
- Must have the ability to write reports, business correspondence, and procedure manuals.
- Must have strong analytical, critical thinking and decision-making skills.
- Must be able to speak effectively before groups of customers or employees of the organization.
- Must be able to prioritize tasks and meet deadlines.
- Must be able to positively interact with guests and co-workers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs.
- Must be able to handle multiple tasks and work in a fast-paced environment.
- Able to work 40 hours per week.
- Ability to be flexible in work locations as placement will depend on business needs and career development opportunities.
- Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays.
The perks of the position:
- Paid Time Off
- Complimentary Park Tickets and Passes
- Park Discounts on Food and Merchandise
- Medical, Dental, and Vision Insurance
- 401K Retirement plan
- Voluntary Insurance
- Life Insurance
- Disability Benefits
- Tuition Reimbursement
- Dependent and Health Care Flexible Spending Accounts
- Employee Assistance Program
- Legal Assistance Plan
The perks of the position:
- Paid Time Off
- Complimentary Park Tickets and Passes
- Park Discounts on Food and Merchandise
- Medical, Dental, and Vision Insurance
- 401K Retirement plan
- Voluntary Insurance
- Life Insurance
- Disability Benefits
- Tuition Reimbursement
- Dependent and Health Care Flexible Spending Accounts
- Employee Assistance Program
- Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Skills Required
- At least 18 years of age
- Bachelor's degree in business or relevant work experience
- Experience with labor budgets, scheduling, and line schedule management
- Proficiency in Microsoft Access and Excel, including building analytical and reporting tools
- Strong organizational and administrative skills
- Strong verbal and written communication skills
- Ability to write reports, business correspondence, and procedure manuals
- Strong analytical, critical thinking, and decision-making skills
- Ability to speak effectively before groups of customers or employees
- Ability to prioritize tasks and meet deadlines
- Ability to interact positively with guests and coworkers of diverse backgrounds and abilities
- Ability to handle multiple tasks in a fast-paced environment
- Availability to work 40 hours per week
- Flexibility to work at different locations based on business needs
- Availability for opening, mid, closing, night, weekend, and holiday shifts
What We Do
SeaWorld Entertainment, Inc. (now United Parks & Resorts) is a leading theme park and entertainment company that operates a portfolio of destination and regional theme parks across the United States, focusing on animal experiences and conservation.
