Top Operations & Support Jobs

Provides routine end-user IT support, including imaging, deploying, configuring, and maintaining laptops, mobile devices, peripherals, and local site technology. Troubleshoots standard issues such as meeting room technology and printing, follows asset management procedures, supports hardware rollouts, documents progress, and escalates ambiguous issues. Provides phone queue coverage and participates in on-call support. The role requires onsite equipment setup, customer service, and occasional travel to local distribution centers.

Provide dedicated executive assistance to the CEO, including calendar, communications, leadership meetings, travel, expenses, and event logistics. Support People & Culture initiatives, employee events, onboarding, visitors, and the day-to-day workplace experience. Manage vendors, service agreements, budgets, and coordination across global time zones while maintaining confidentiality and strong attention to detail.

Supports digital advertising campaign operations by forecasting inventory, reviewing pricing and margins, monitoring campaign delivery, optimizing performance against KPIs, processing orders and billing, and conducting post-campaign analysis. Partners with Sales, Account Strategy, Paid Media, and AdOps on proposals and campaign execution. Leads revenue analysis and reporting projects, develops process improvements, and mentors junior analysts across Health/Pharma and Auto & Insurance accounts.

Own the company’s identity, endpoint, and IT service management strategy. Administer Jira and Jira Service Management, Microsoft Entra, Jamf-managed macOS devices, Microsoft 365, Slack, and Confluence. Build access, device trust, onboarding, offboarding, automation, and email security workflows. Lead SaaS governance, endpoint security, troubleshooting, and internal tooling improvements while partnering cross-functionally in a hybrid Boston office environment.

Gather and document business requirements, collaborate with insurance carrier stakeholders, define scope decisions, and translate requirements into technical specifications for engineering implementation. Organize complex product configuration datasets and support data-driven solutions during a six-month implementation engagement.

Administer and improve Salesforce across Sales, Investment Support, and Investment Operations. Responsibilities include gathering requirements, managing projects, designing and troubleshooting Flows, configuring Salesforce components and security, supporting deployments and sandbox environments, conducting root-cause analysis, maintaining documentation, and implementing release-related changes. The role also contributes to compliance checks, integrations, and cross-functional Salesforce initiatives.

Manage pharmacy fulfillment operations from prescription to delivery. Optimize workflows, resolve delayed or rejected orders, monitor pharmacy KPIs using SQL, coordinate with pharmacy partners and internal teams, maintain SOPs and training resources, and identify improvements to medication access and patient experience.

Coordinate onsite office operations for the Los Angeles office and support employee experience across multiple locations. Manage front-desk reception, office supplies, vendors, facilities, travel budgets and bookings, invoices, purchase orders, expense reconciliation, and commuter programs. Partner with Finance, building management, janitorial teams, and security personnel. Organize office events, catered lunches, celebrations, and employee initiatives while maintaining a welcoming, organized workplace.

Provides Tier 1 technical support to employees remotely and onsite, resolves issues within SLAs, manages onboarding and offboarding, configures accounts and laptops, supports meetings and events, maintains documentation, escalates incidents, and contributes to IT process improvements and system deployments. The role also evaluates technology trends, collaborates with vendors and project teams, and requires lifting equipment and moving around the office.

Run operations for an AI community and conference business while supporting an early-stage venture fund. Own operating plans, metrics, budgets, forecasts, P&L, sales, marketing, event production, partnerships, and cross-functional execution. Translate founder priorities into action, prepare decisions, close follow-up loops, and drive ambiguous projects from concept through completion. The role is broad, in-person, and designed to develop into broader operating leadership.