Top Operations & Support Jobs

The job description provides compensation, benefits, growth, equal employment opportunity, and accommodation information but does not describe specific responsibilities or qualifications for the Customer Experience Manager role.

Leads global revenue operations supporting go-to-market planning, territory and capacity design, quota setting, forecasting, CRM improvements, data accuracy, and ARR growth. Builds financial and GTM models, dashboards, and performance analyses; develops segmentation, renewal, pipeline, and sales analytics; standardizes processes; supports executive reporting; and partners with Sales, Marketing, Finance, and leadership to drive strategic initiatives and actionable business recommendations.

Provides white-glove technical support to executives and board members across AV systems, video conferencing, Google Workspace, macOS, Windows, and mobile endpoints. Responsibilities include troubleshooting, device provisioning, MDM administration, onboarding and offboarding, executive event support, documentation, trend analysis, and mentoring. The role requires high discretion, urgency, strong communication, and expertise with Zoom, Google Meet, Jamf or Intune, Crestron or Extron, and ITSM tools.

The Proposal and Capture Strategist leads proposal development for government solicitation processes, managing teams to craft compelling proposals while navigating complex requirements and multiple stakeholders for large contracts.

Provides end-user support, basic systems administration, account and device management, patching, deployments, monitoring, documentation, technical training, and infrastructure automation. Works under senior IT guidance while supporting global manufacturing and corporate environments. The role develops skills in enterprise IT operations, cloud platforms, ITSM, scripting, endpoint management, and continuous process improvement.

Provide email and phone support to restaurant guests and merchant partners through Zendesk. Resolve high volumes of customer issues, communicate technical problems to development teams, escalate complex cases, maintain follow-through, and identify recurring issues and process improvements. The role requires strong communication, organization, problem-solving, and autonomy in a remote environment.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Administer and enhance Strata’s Salesforce platform through configuration, workflow automation, user and access management, data quality, reporting, troubleshooting, testing, integrations, and release support. The role gathers requirements, improves business processes, documents solutions, trains users, supports enterprise applications, and participates in Agile projects while following security, governance, and change-control practices.

Leads revenue operations analysis supporting pipeline management, forecasting, business reviews, and sales performance visibility. Partners with sales leadership, Finance, IT, and Revenue Operations teams to improve processes, establish operating cadences, facilitate forecast reviews, identify risks, and translate complex data into actionable recommendations. Creates reporting and ad hoc analysis, supports adoption of standardized practices, and uses AI tools to improve efficiency and business outcomes.

Provides advanced remote and onsite IT support for client hardware, software, networks, servers, cloud platforms, security, backups, and communications systems. Troubleshoots complex issues, manages tickets, collaborates with vendors and internal teams, documents solutions, mentors junior staff, supports network cutovers and hardware refreshes, and participates in after-hours on-call rotations. The role requires regional travel, strong customer communication, and expertise in managed service provider environments.