Top Operations & Support Jobs

Serve as primary technical contact for clients: troubleshoot front-end/back-end issues, analyze logs, isolate root causes, communicate with Engineering/Product teams, produce documentation, provide configuration/training, and support on-call incident response to ensure platform reliability and customer satisfaction.

Lead strategy and execution for remote autonomous operations, building and scaling Remote Operations Control Centers (ROCCs). Define intervention protocols, staffing, KPIs, tooling, and escalation pathways. Partner with engineering and field teams to reduce human interventions, improve uptime, and translate operational insights into autonomy improvements. Hire, train, schedule, and manage operator performance while driving process automation and continuous operational optimization.

Partner with the CEO to drive execution across planning, hiring, product, GTM, finance, and culture. Own operating cadence, track leadership priorities, lead cross-functional initiatives, prepare high‑stakes CEO communications, support board/investor and people processes, and build scalable systems to keep the company aligned and accountable.

The Sorter Operator will aid in material preparation for processing, segregate recyclables, maintain cleanliness, and assist in training new employees.

Serve as a front-line customer service representative managing inbound interactions across phone, email, and chat. Resolve escalations, monitor orders, support partner experiences, document actions, collaborate cross-functionally, and support fan engagement initiatives. Hybrid role with evening, weekend, and holiday shifts.

Lead Rocket's government affairs strategy by building relationships with lawmakers, regulators, and industry partners; monitor and analyze federal legislative and regulatory developments; advise internal leaders on policy impacts; prepare briefing materials and communications; organize stakeholder engagements; represent the company externally; and mentor team members to strengthen the government affairs function.

Manage and streamline office operations for a North Austin manufacturing/defense startup. Implement systems, coordinate cross-functional needs (Finance, HR, Facilities, Manufacturing), support onboarding and relocation logistics, manage catering and events, oversee vendor and contractor relationships for office buildouts, and maintain secure workplace practices and accurate office administration.

Partner with Creator, Product, Eng, Data, and Finance to ensure marketplace liquidity by sizing creator supply, owning funnel analytics, designing incentive programs, improving retention, resolving payments/disbursements, and building dashboards and processes to scale creator operations.

Provide strategic, proactive support to two VP-level leaders in Growth, managing calendars, rhythms, events, travel, expenses, cross-functional coordination, AI-driven automation, process improvements, and culture/engagement initiatives while handling confidential information.

The Senior Procurement Manager oversees sourcing and managing hardware procurement, negotiates contracts, and collaborates with engineering and finance teams on vendor engagements and strategies.