Top Operations & Support Jobs

Provides advanced remote and onsite IT support for client hardware, software, networks, servers, cloud platforms, security, backups, and communications systems. Troubleshoots complex issues, manages tickets, collaborates with vendors and internal teams, documents solutions, mentors junior staff, supports network cutovers and hardware refreshes, and participates in after-hours on-call rotations. The role requires regional travel, strong customer communication, and expertise in managed service provider environments.

Own strategic Revenue Operations across forecasting, funnel analytics, GTM planning, sales operations, deal desk, pricing, commissions, data governance, and AI transformation. The role establishes reliable forecasting and unified revenue data, leads annual planning and reforecasts, manages commission systems and pricing operations, and drives AI-enabled workflows. Reporting to the COO, the director leads a distributed team and influences Marketing, Sales, Customer Success, Finance, Data, Systems, and AI teams.

Supports middle-office trade operations by reconciling trades, settlements, P&L, invoices, accounts, balances, and margin requirements. Investigates and resolves trade breaks, coordinates with trading, IT, clearing firms, and risk teams, and supports onboarding of exchanges and platforms. The role also manages datasets, produces reports, identifies automation opportunities, and contributes to operational improvements in a fast-paced financial markets environment.

Processes annuity paperwork, monitors business inflow, maintains Salesforce records, communicates with carrier partners, financial advisors, sales staff, and clients, compiles operational reports, organizes information, follows up on outstanding tasks, and supports special projects. The role requires accuracy, compliance awareness, analytical ability, strong communication, and adaptability in a hybrid Chicago office environment.

Leads operational excellence across tooling, cost-to-serve modeling, KPI reporting, process redesign, and cross-functional execution. Partners with Engineering, Data, Finance, and operational leaders to improve efficiency, reduce costs, implement automation, establish performance reviews, support launches, and inform strategic decisions. The role also contributes to company planning, market evaluation, partnerships, and M&A diligence.

Leads process improvement, governance, knowledge management, problem management, compliance, and automation initiatives across Help Desk and Technology Support operations. Establishes service standards, evaluates performance, manages documentation, analyzes metrics and feedback, coordinates corrective actions, and drives service improvement programs from planning through completion. Partners with internal teams, vendors, and service providers to improve efficiency, service quality, operational maturity, and customer experience.

Lead a 24x7 service desk team to meet SLAs/KPIs, manage real-time call and ticket operations, run performance management, ensure staffing and shift coverage, participate in on-call rotation, drive ITSM/Salesforce improvements, enforce security/compliance, and coordinate cross-functional escalations to maintain service availability and customer satisfaction.

Provide Tier 2 technical support for Android-based POS software and hardware, troubleshooting payments, inventory, reporting, networking, and device issues. Investigate logs and system behavior, resolve escalated customer cases, and collaborate with Product and Engineering on bugs and fixes. Maintain troubleshooting documentation, assist with releases and hardware compatibility testing, and participate in on-call coverage for critical incidents.

Provides first-line technology support for bank employees, including ticket ownership, application support, endpoint deployment and imaging, workstation setup, troubleshooting, documentation, asset inventory, and system improvement recommendations. The role requires frequent travel between branch and corporate offices, occasional weekend or off-hours work, and compliance with documented IT and security procedures.

Support three co-founders and a small team by managing travel, events, visitor and candidate logistics, office supplies, vendors, expenses, and onboarding preparation. The role requires hospitality, discretion, strong organization, budget and vendor management, clear writing, meticulous follow-through, and creating repeatable systems for administrative processes. This is an in-person position in San Francisco with occasional evening events.