Top Operations & Support Jobs

Leads commercial operations by managing Pricing Analysts and Customer Data Specialists, optimizing processes across the customer lifecycle, analyzing margin and win/loss trends, overseeing reporting and forecasting, owning CRM and pricing tools, and collaborating with Product and Finance to support revenue growth and profitability.

Partners with sales leadership to execute go-to-market strategy and improve revenue operations across the Americas. Owns forecasting, pipeline health, territory alignment, CRM governance, quarterly planning, dashboards, lead routing, and GTM workflows. Collaborates with Finance, Marketing, and other stakeholders to improve reporting, data hygiene, processes, documentation, and system rollouts. Provides analysis and operational insights in a fast-paced, scaling environment.

Leads the SKU Operations team responsible for item setup, maintenance, product content, taxonomy, attributes, and quality assurance. Manages associates, prioritizes projects, improves workflows, partners with merchandising, marketing, ecommerce, analytics, engineering, and vendors, and drives operational improvements supporting website conversion, search, speed to market, and customer experience.

Drive operational and financial performance across multiple markets by owning KPI cadences, forecasting, analytics, workforce planning, fleet productivity, safety, and operational excellence. Build dashboards, automated workflows, playbooks, and scalable operating systems; identify root causes and corrective actions; standardize best practices; support market launches; and lead cross-functional initiatives with regional and market leadership.

Supervises branch service, parts, rental, and aftermarket operations across a local region. Responsibilities include managing staff, coordinating service workflows, monitoring billing and KPIs, maintaining customer and vendor relationships, ensuring timely job completion, supporting training and employee reviews, maintaining facilities and vehicles, promoting safety, and coordinating regional initiatives.

Lead integrated administration, research services, and teaching support for a university microbiology and immunology department. Develop strategic plans, performance measures, and resource models; oversee budgeting, forecasting, financial risk, infrastructure, space planning, and laboratory operations. Coordinate compliant service delivery across academic and research stakeholders, support new-building operational readiness, and lead collaborative teams through organizational change.

Project-based Operations Manager responsible for assessing law firm workflows, developing scalable SOPs, building operational processes, creating training materials, training staff, and improving consistency and accountability. The role manages implementation from initial assessment through follow-up check-ins, identifying process gaps and recommending adjustments to optimize team performance and day-to-day operations.

Oversee daily site operations and Team Managers, driving productivity, quality, customer satisfaction, and SLA performance. Lead coaching, escalations, process improvements, compliance with originations policies and regulations, cross-functional collaboration, and strategic departmental projects. Use reporting and KPIs to optimize efficiency while fostering an inclusive, accountable team culture and ensuring adherence to security and data-handling procedures.

Own the operating rhythm of the AI Professional Services organization, including dashboards, account health metrics, weekly business reviews, automation, tooling, enablement, recruiting operations, and cross-functional coordination. The role supports executive decision-making, improves implementation efficiency, maintains agent quality, tracks portfolio risks, and ensures teams have reliable processes, reporting, and information flow across strategic, enterprise, and mid-market accounts.

Leads operations across a portfolio of affordable and permanent supportive housing properties. Supervises property management, maintenance, and front desk teams; oversees occupancy, rent collection, budgets, contracts, compliance, maintenance, safety, reporting, and capital projects. Supports trauma-informed, harm-reduction resident services, conflict resolution, community engagement, property lease-ups, and organizational policy development. Requires collaboration with finance, compliance, supportive services, funders, and local stakeholders.

Leads day-to-day IT operations, including core banking system availability, Tanium patch and endpoint compliance, Okta identity operations, incident and change management, vulnerability remediation, operational KPI reporting, documentation, audits, and disaster recovery. Manages and develops systems administrators and engineers while partnering with cybersecurity, infrastructure, and application teams to improve reliability, compliance, and operational processes.

Owns daily IT service delivery, reliability, cost management, and continuous improvement. Leads the help desk, implements and expands Freshservice ITSM into enterprise service management, establishes workflows, SLAs, automations, reporting, runbooks, and knowledge resources. Oversees monitoring and alerting, vendor invoices, SaaS licensing, operational budgets, and support quality. Recruits, mentors, and develops the IT operations team while managing escalations and stakeholder relationships.

Manage daily operations and supervise case managers, ensuring quality service delivery, reporting, staffing, and performance. Coordinate with leadership, partners, accounting, and project directors on meetings, budgets, forecasting, project plans, contract management, staff development, and program delivery. Assign case managers, oversee customer documentation, maintain reporting standards, and support workforce program development and financial sustainability.

Lead seasonal staff and manage logistics for junior and group residential programmes across multiple North American centres. Responsibilities include accommodation, transport and schedule coordination, budget and timesheet management, staff recruitment/training/supervision, health & safety compliance, client liaison, and programme quality assurance. Role requires hands-on operations management during busy summer periods.

Manages New Mexico business unit operations across facilities, office administration, fleet, safety, onboarding, events, and organizational support. Coordinates vendors, facilities maintenance, inventory, vehicles, events, travel, communications, and information systems. Oversees projects, improves business processes, analyzes reports, ensures policy and regulatory compliance, supports leadership and trustees, and coordinates with cross-functional teams. Requires regular Santa Fe office presence, travel as needed, and a valid driver’s license.

Manages front desk coverage and visitor reception while maintaining a clean, organized, and well-stocked office. Coordinates supplies, deliveries, facilities vendors, and shared spaces. Provides administrative support to Sales Operations, including travel and fleet bookings, marketing supplies, event logistics, agent documentation, accounting reports, HR events, and invoice processing. Requires strong organization, reliability, professionalism, and the ability to manage multiple responsibilities.

Oversee daily e-commerce operations, including online orders, product listings, inventory, deliveries, customer service, reporting, and process optimization. Lead e-commerce associates, provide training, manage budgets, ensure regulatory compliance, investigate complaints, and implement strategies that improve efficiency, customer satisfaction, and profitable sales. Collaborate with merchandising, marketing, IT, and customer service teams while analyzing performance metrics and identifying growth opportunities.

Oversee research operations by developing strategies, optimizing workflows, managing resources, monitoring KPIs, implementing quality controls, overseeing procurement and inventory, mitigating risks, and reporting operational performance. The role supports researchers across operational areas in an onsite healthcare research environment and requires strong analytical, leadership, communication, and process-improvement skills.

Oversee Kansas City lockbox processing and customer service teams, ensuring accurate payment processing, SLA performance, staffing, quality, regulatory compliance, risk controls, and audit readiness. Hire, train, coach, and evaluate employees; coordinate equipment support with IT and vendors; resolve client inquiries and exceptions; prepare operational reports; and lead process automation and efficiency initiatives.

Coordinates branch operations and service delivery to maximize productivity, safety, customer service, and process compliance. Supports the Branch Manager with financial objectives, policy compliance, sales initiatives, and business performance. Manages Inside Sales Representatives, drivers, and other staff; provides coaching, training, motivation, and performance management while promoting a culture of safety, accountability, and discipline.

Own Hive’s live US customer operations in Texas, including operator recruitment, training, shift coverage, safety, quality, KPIs, customer communication, incident resolution, and continuous improvement. Build the initial US operating infrastructure, support early autonomous-machine deployments, establish scalable procedures, and create feedback loops with Product, Engineering, and Delivery teams. Lead operators and develop reliable, safe, and predictable operations across customer sites.

Leads branch logistics, scheduling, inventory, equipment maintenance, field-team hiring and development, safety compliance, financial reporting, and process improvement. Oversees daily operations to improve efficiency, employee engagement, customer satisfaction, service quality, productivity, and profitability. Must obtain and maintain required commercial pesticide certification within one year and meet physical lifting requirements.

Leads a 12-person, multi-site Asset Servicing team handling class actions, domestic and global proxy operations, and income-related processing. Oversees operational risk, escalations, regulatory compliance, vendor and stakeholder partnerships, process improvements, testing, system changes, and transformation initiatives. The manager develops employees, drives operational excellence, supports client service, and leads teams through organizational change within a custody and securities operations environment.

Leads private client operations teams across multiple offices, providing mentorship, coaching, and operational leadership. Drives process improvements, defect resolution, workflow enhancements, and Client Operations initiatives in collaboration with business stakeholders. The role requires strong judgment, analytical ability, communication, regulatory knowledge, business acumen, data interpretation, and effective meeting facilitation. Experience using AI tools such as Claude or Copilot to optimize workflows is expected.

Provides operational leadership and administrative support for academic affairs, coordinating academic policies, calendars, scheduling, faculty appointments, curriculum governance, accreditation compliance, reporting, and institutional projects. Maintains academic and faculty records, supports student information system data integrity, analyzes operational data, coordinates cross-functional stakeholders, and recommends process improvements. The role requires strong organization, communication, analytical, project management, and higher education administration skills.