Regional Operations Manager

Posted Yesterday
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Winston-Salem, NC, USA
In-Office
Senior level
Hardware • Professional Services • Security
The Role
Manages regional strategic initiatives and operational improvements across branches. Oversees warehouse material flow, purchasing, inventory, safety inspections, equipment, training, ERP best practices, and margin enhancement. Supports branch operations during vacancies, influences teams across locations, supervises staff, and assists with recruiting and performance management. The role requires extensive regional travel, branch visits, facility support, and experience in commercial doors and hardware operations.
Summary Generated by Built In

Build Your Career Where You Matter
Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.

At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

 

Why Work With Us?
We’re committed to your success, personally and professionally. You’ll have access to:

  • Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
  • Work-Life Balance: Generous paid time off for rest, family, and self-care.
  • Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
  • Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

 

 

The Regional Operations Manager is responsible for specific assigned projects and/or initiatives related to Strategic Initiatives and Operational Efficiencies assigned by the RVP or upper management. At times, the ROM may be required to perform the duties of a Branch Manager in the event of a vacancy. The ROM is responsible to ensure all locations within their scope of responsibility are complying with established operational procedures, and are tasked with driving continued operational improvement.  The area of responsibility includes but is not limited to Shipping/Receiving, Fleet, Safety, Inventory, Operations Training, Open/Close/Relocate facilities, and Margin Enhancement. The Regional Operations Manager may supervise a select staff and may be responsible for recruiting, facilitating new hires, reviewing employees and is responsible for progressive discipline of all staff that reports to them.

 

Essential Functions

  • Responsible for assigned strategic initiatives in the region such as but not limited to implementation and management of Regional Purchasing, Implementation and management of Pre-Install/Field Install Division within Region, Pre-hung initiative, gross margin enhancement and assisting to improve branch operational performance
  • Works alongside Corporate Training Department to develop ERP system (Comsense) best practices across the organization and to develop training plans for the branch and region
  • Responsible for ongoing facilitation of above programs including visiting branches within the region to educate, train and improve overall efficiencies and productivity in these areas
  • Monitors material flow through assigned warehouses, including receiving, shipping and storage, assuring accuracy and efficiency at all points 
  • Assists in evaluation and purchasing any new equipment or vehicles needed
  • Functions as safety coordinator for this region, and interacts with inspectors, insurance company safety representatives and others.
  • Responsible for ensuring all locations conduct required Safety Inspections
  • Maintains high safety standards, assuring that equipment and facility is in good working order and that individual operators (trucks, forklifts, welding equipment, saws or other shop tools) are properly trained
  • Controls any obsolete or overstock material, summarizing same and preparing inventory reserve analysis on a monthly basis; disposes of obsolete inventory when appropriate. Works with the branches to reduce slow moving inventory and increase turns.
  • Conducts Physical Inventory as needed to assist branches and assists in any book to physical inventory difference research that may be necessary following physical inventories
  • Ability to influence others that do not directly report to you
  • This position requires extensive travel across our entire region and may involve extended stays at any of our branches
  • Other duties as assigned by the RVP or upper management 

 

Minimum Qualifications

  • High School Diploma Required
  • 2-4 years of operations related experience with direct supervision of staff required 
  • 5-10 years of experience in the commercial door and hardware industry required 
  • Experience using Comsense required

 

Knowledge, Skills and Abilities 

  • Experience using Microsoft Office products required
  • Excellent verbal and written communication and leadership skills 
  • Excellent organization and time management skills 
  • Critical thinking, problem solving, self-starter

 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this role, the employee is required to stand, kneel, crouch, stoop, use hands to handle or feel objects, and reach with hands and arms for more than two-thirds of the working day. Walking and talking or hearing are required for approximately one-third of the working day. This role requires frequent lifting of items weighing 25–50 pounds and occasional lifting of items exceeding 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

 

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This position regularly operates in construction sites, warehouses, and shop environments. Conditions include proximity to forklifts and other heavy machinery and the use of various tools and hardware. Employees are subject to frequent heavy lifting and may be required to travel to project sites. Employees may be exposed to variable weather conditions, including extreme heat and cold. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

 

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required to fulfill the essential functions of the role. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.

 

 

 

Equal Opportunity Employer
CBX Solutions is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Skills Required

  • High school diploma
  • 2-4 years of operations-related experience with direct supervision of staff
  • 5-10 years of experience in the commercial door and hardware industry
  • Experience using Comsense
  • Experience using Microsoft Office products
  • Excellent verbal and written communication skills
  • Leadership skills
  • Organization and time management skills
  • Critical thinking and problem-solving skills
  • Ability to travel extensively throughout the region and stay at branch locations when needed
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The Company
2,267 Employees
Year Founded: 1955

What We Do

Cook & Boardman is a national provider of integrated access and security solutions for commercial and institutional properties. The company distributes doors, frames, hardware, electronic access-control equipment, and specialty building products, while also delivering systems integration for physical security, wireless networking, low-voltage cabling, audiovisual, and managed IT. It serves architects, contractors, developers, and facility owners across sectors including healthcare, education, government, hospitality, and industrial facilities.

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