Top Operations & Support Jobs

Manages end-to-end research operations, including customer panel outreach, participant recruitment, pre-session coordination, technology checks, research platform evaluation, vendor administration, NDAs, RFPs, SOWs, budget tracking, and participant records. Partners with Consumer Insights & Strategy researchers to execute concurrent qualitative and quantitative studies efficiently while maintaining a healthy customer panel and preventing over-surveying.

The Senior Manager, BDR Operations & Strategy will execute operational excellence and analytics for pipeline generation, enhance outbound processes, and improve data-driven decision-making across multiple departments.

Supports the Chief Commercial Officer through complex calendar and travel management, meeting preparation, confidential communications, leadership coordination, and stakeholder engagement. Also manages Commercial operations, including planning, budgets, vendors, project timelines, dashboards, action tracking, process improvements, and event logistics. Partners cross-functionally with Medical Affairs, Clinical Development, Finance, Legal, HR, Procurement, and Investor Relations in a fast-paced biotech environment.

Leads operational and administrative activities across up to three branches in nine states, managing staff, logistics, vendors, contracts, billing, purchasing, fleet utilization, and customer relationships. Oversees P&L performance, project coordination, process standardization, and operational improvement. Partners with sales, production, and project teams, develops employees, negotiates contracts, and uses AI and automation to improve efficiency. Requires frequent inter-branch travel, hands-on leadership, financial acumen, and strong communication skills.

Lead a team to define, prioritize, and deliver mortgage servicing capabilities. Own BRDs, validate report logic, manage cross-functional initiatives, support UAT/implementation, drive process improvements, ensure regulatory and control compliance, and present status to senior leaders.

Manage technical escalations for the DV+ platform, analyze large datasets with SQL and Excel, leverage AI tools to automate workflows, troubleshoot complex integrations and APIs, and coordinate cross-functional teams to drive scalable operational solutions.

Manages fundraising operations, donor database integrity, gift processing, annual fund campaigns, prospect research, reporting, donor acknowledgments, stewardship, and fundraising event support. Oversees Raiser's Edge data, pledges, giving histories, mailing lists, campaign metrics, and revenue reporting while collaborating with finance, advancement leadership, board members, and other stakeholders. Requires strong communication, organization, confidentiality, relationship management, and flexibility for occasional event work outside regular hours.

Manages Samsung authorized service locations across a region, ensuring technical standards, operational processes, and brand requirements are met. Investigates escalations, monitors support queues, analyzes KPIs, identifies performance gaps, develops corrective action plans, and delivers operational reports. Partners with client operations, training, engineering, field teams, and service partners to improve support processes, onboard personnel, and maintain repair guideline compliance. Conducts on-site visits and provides cross-functional field support.

Provide operational support for vendor and partner ecosystems, maintaining pricing data, generating quotes, responding to partner inquiries, collaborating with vendor and internal teams, ensuring compliance, and identifying process improvements to scale partner operations.

Manages Lockbox department operations, service quality, compliance, and process improvement. Leads a team of 12 direct reports by setting goals, providing feedback, measuring performance, recognizing success, and building accountability. Ensures adherence to corporate policies, applicable laws, and regulations while coordinating operational support for internal and external customers. The role requires strong leadership, organization, communication, customer relations, and multitasking skills, with a Sunday through Thursday schedule from 6:00 a.m. to 2:30 p.m.

Supports franchise partners through one-on-one coaching, performance reviews, business planning, financial analysis, operational improvement, compliance oversight, training, reporting, and relationship management. Conducts site visits, develops action plans, maintains operational resources and dashboards, supports franchisee reporting and payroll questions, and communicates franchise performance updates to leadership. The role is hybrid in Eden Prairie, Minnesota, with travel as needed.

Hands-on Operations Manager overseeing financial operations (budgeting, forecasting, reporting), center facilities and maintenance, systems and process improvements, and supporting new center openings. Manages vendor payments, payroll tools, inventory, compliance, and coordinates buildouts; trains teams on core tools and travels regionally to ensure operational readiness and consistency.

Manage a portfolio of on-site shift leads across client sites, ensure shift coverage and operational quality, support site launches, coach and develop leads, maintain client relationships, escalate and resolve issues, and submit regular staffing and performance reports.

Own Energy CX’s revenue operating system, including HubSpot, revenue technology, data quality, forecasting, pipeline intelligence, capacity planning, metrics, quota tracking, and compensation administration. Build reliable reporting and forecasting infrastructure, diagnose pipeline and conversion issues, maintain CRM governance, and partner with engineering on data pipelines connecting HubSpot with billing and analytics tools.

Lead high-impact strategic operational initiatives end-to-end for Specialty Travel & Events. Diagnose complex system-level bottlenecks, design scalable cross-functional processes, analyze data (Excel/SQL) to inform executive recommendations, manage change and execution, and align teams to unblock technical and operational roadblocks to drive growth and stability.

Support Sales and Post-Sales GTM through reporting, analysis, strategic projects, playbook development, cross-functional alignment, market and competitive analysis, and success measurement to scale revenue operations.

Lead FPDS operational governance for finance data pipelines: oversee 24/7 monitoring, SLA compliance, incident management, and month-end reconciliations. Drive financial controls, audit compliance, data quality, and operational framework modernization while managing a team and partnering with engineering and stakeholders to reduce defects and improve processes.

Leads contact-center operations by supervising managers and teams, maintaining client relationships and service-level agreements, improving profitability and performance, developing employees, resolving workforce issues, ensuring contract compliance, and coordinating with cross-functional support teams. The role also oversees business reviews, vendor relationships, client satisfaction, operational improvement plans, and new-business opportunities.

Drives operational excellence through data analysis, dashboards, process improvements, and cross-functional project leadership. The role embeds with business units to manage day-to-day operations, investigate trends, answer strategic questions, implement workflows, coordinate stakeholders, track deliverables, and present insights to technical and non-technical audiences. It serves as a strategic partner to operations leadership in a fast-paced, ambiguous environment.

Manages venue operations for live events, including staffing, scheduling, event setup and teardown, facility inspections, housekeeping, changeovers, safety compliance, and daily reporting. Supervises hiring, training, performance management, and employee discipline. Develops and implements operating procedures, emergency plans, and risk-management policies while coordinating with other facility divisions to ensure readiness, efficient turnarounds, and smooth event execution.

Leads branch logistics, scheduling, inventory, equipment maintenance, field-team hiring and development, safety compliance, financial reporting, and process improvement. The manager drives operational efficiency, employee engagement, customer satisfaction, profitability, and adherence to company policies. The role requires a valid U.S. driver’s license, work authorization, willingness to obtain commercial pesticide certification within one year, and the ability to lift up to 50 pounds.

Assists the Operations Manager with daily service department execution, including scheduling, manpower allocation, warehouse and inventory operations, equipment staging, purchase orders, subcontractor oversight, and customer commitments. Supervises and coaches Service Coordinators, enforces operational procedures, supports administrative functions and technician training, and develops leadership skills for progression into an Operations Manager role. The position requires on-site work in warehouse and field environments.

Execute and refine clinical activation playbooks, support new client launches, provide operational coverage across Intake, Care Operations, and Care Guide teams, establish operating cadences, build performance dashboards, track funnel KPIs, identify bottlenecks, and partner with Engineering on workflow automations. The role requires cross-functional coordination, hands-on execution, and influencing peer managers without formal authority in a rapidly scaling health-tech operation.

Leads a Structured Products Group deal execution and administration team supporting complex lending and securitization transactions. Oversees transaction execution, portfolio operations, documentation, fee tracking, onboarding, AML/KYC, data governance, audit readiness, compliance, client support, and process improvement. Partners with front-office, legal, risk, compliance, and operations stakeholders; manages resources, develops employees, resolves escalated issues, and advances operational controls and strategic initiatives.

Leads commercial operations by managing Pricing Analysts and Customer Data Specialists, optimizing processes across the customer lifecycle, analyzing margin and win/loss trends, overseeing reporting and forecasting, owning CRM and pricing tools, and collaborating with Product and Finance to support revenue growth and profitability.