Top Operations & Support Jobs

Oversee daily operations and performance across multiple sales programs. Manage program managers, team leads, staffing, KPIs, sales productivity, operational efficiency, and client relationships. Launch new programs, coordinate training and workforce planning, implement corrective action plans, analyze financial and sales performance, establish SOPs, and provide strategic recommendations to executive leadership.

Oversee multi-site clinical engineering operations, including budgets, P&L performance, compliance, uptime, and service delivery. Lead and develop teams, establish performance expectations, convert operational metrics into improvements, and partner with hospital executives to maintain inspection readiness. The role requires ownership of financial, operational, and workforce outcomes while improving a complex healthcare service business.

Leads strategy execution and operating infrastructure for the Mastercard Economics Institute. Responsibilities include strategic planning, budgeting, portfolio management, resource allocation, executive communications, quarterly business reviews, operating cadence, governance, roadmap development, stakeholder alignment, and continuous improvement. Manages a Business Operations Analyst and supports senior leadership across Finance, HR, Marketing, Communications, Product, and regional teams.

Leads strategy execution and operational infrastructure for the Mastercard Economics Institute. Responsibilities include strategic planning, budgeting, portfolio and resource management, executive communications, operating cadence, quarterly business reviews, stakeholder alignment, thought leadership planning, and continuous improvement. The role manages a Business Operations Analyst and supports cross-functional decision-making across finance, HR, marketing, communications, product, and regional teams.

Supports financial partnership operations across banking, payment, and financial institution partners. Responsibilities include partner onboarding and due diligence, regulatory and scheme requirement tracking, escalation triage, process improvement, cross-functional change management, reporting, partner governance, scorecards, QBRs, and operational dashboards. The role helps expand into new markets while maintaining compliance, efficiency, and strong partner relationships.

Leads commercial finance and revenue operations for provider recruitment and PCP/EAP businesses. Builds forecasting, pipeline management, data models, reporting infrastructure, dashboards, governance, and AI-enabled GTM workflows. Partners across Sales, Marketing, Customer Success, Finance, Product, and Operations to improve planning, territory allocation, capacity management, executive reporting, and scalable operating processes.

Owns Microsoft alliance operations across partner funding, Marketplace transactions, co-sell workflows, data quality, compliance, reporting, and executive business reviews. Coordinates Sales, Finance, Marketing, Deal Desk, and Microsoft stakeholders while improving processes, automation, funding utilization, transaction efficiency, and operational controls. Builds dashboards and translates partnership data into leadership insights. The role requires hands-on Microsoft partner ecosystem experience and strong analytical, organizational, communication, and commercial operations skills.

Manage end-to-end card-issuing operations, including network onboarding, BIN/ICA sponsorship, certifications, processor relationships, card lifecycle activities, disputes, chargebacks, reconciliations, reporting, and audits. Partner with payment networks, fintech clients, processors, Compliance, Risk, Technology, Product, and Client Care to resolve issues, strengthen controls, and scale operational processes in a regulated banking environment.

Administers and governs enterprise SaaS platforms supporting digital commerce and marketing technology. Responsibilities include platform configuration, identity and access management, RBAC, integrations, security and privacy controls, vendor management, incident and change management, operational governance, reporting, automation, and continuous improvement. Partners with Engineering, Security, Privacy, Product, Legal, Procurement, Finance, business stakeholders, and vendors to ensure reliable, secure, compliant, and user-friendly platform operations.

Leads yard and facility operations, including staffing, scheduling, payroll, customer service, vendor contracts, inventory, cash handling, maintenance, safety, and process compliance. Hires, trains, and develops employees; addresses staff and customer concerns; conducts meetings and reviews; and ensures operational standards are met. The role works across office and outdoor environments, with occasional travel to other locations and alarm response responsibilities.

As an Operations Manager II, you will oversee daily operations, manage teams, ensure compliance with KPIs, and drive process improvements for the New York market.

Oversee complex litigation case operations from client sign-up through settlement. Develop and implement processes, manage timelines and work-in-progress reporting, identify operational improvements, coordinate with legal leadership and cross-functional partners, improve client communications and engagement, manage vendors, and oversee staffing, onboarding, and training for case teams.

Own day-to-day IT operations for a global remote workforce, including end-user support, device and access management, onboarding and offboarding, internal systems administration, security controls, compliance audits, process automation, vendor management, and asset tracking. The role partners with Compliance, Engineering, DevOps, and HR to maintain reliable, secure, and efficient IT infrastructure while supporting growth and regulated-industry requirements.

Leads a technical client operations team supporting managed cloud services. Responsibilities include hiring, coaching, workforce and capacity planning, 24x7 coverage, ticket and incident management, service quality, documentation, compliance, and continuous improvement. The manager partners with Client Success, Professional Services, Security Operations, and Compliance to improve operational performance, client experience, automation, scalability, and team capability.

Owns the end-to-end customer journey across enquiries, quotations, orders, fulfillment, and post-sale support. Manages workload allocation, customer support teams, KPIs, SLAs, key accounts, and service performance. Drives scalable processes, continuous improvement, margin protection, and exceptional customer experience while partnering with commercial teams. Oversees talent development, succession planning, and operational delivery across retail and B2B customer portfolios.

Leads Professional Services operations by building scalable planning, forecasting, capacity, resource management, delivery, financial, and reporting processes. Partners with Finance, Sales, Customer Success, Engineering, and Delivery to improve PSA, CRM, time-tracking, automation, service pricing, revenue recognition, and go-to-market alignment. Provides leadership visibility into pipeline, staffing, utilization, project economics, margins, and growth while driving operational maturity across distributed services organizations.

Leads daily operations for Maggie Daley Park attractions, events, seasonal programs, and guest services. Oversees staffing, safety, cleanliness, accessibility, vendors, permits, logistics, security, and emergency response. Plans and manages event execution, supports budgets and grant applications, tracks attendance and operational records, and evaluates new initiatives. The role requires outdoor work, irregular hours, weekend and holiday availability, and coordination with park teams, city agencies, vendors, and seasonal staff.

Manages daily office operations, executive support, facilities, vendors, logistics, procurement, asset tracking, shipping and receiving, budgets, onboarding, and operational initiatives. Coordinates workplace maintenance, safety, space planning, equipment lifecycle, invoices, and process improvements while preparing metrics and reports for leadership. The role is fully onsite in Basking Ridge, New Jersey, with approximately 10% travel and occasional schedule flexibility.

Manage day-to-day managed services delivery, leading Service Desk and Tier 3/4 engineering teams. Oversee SLAs, incidents, infrastructure health, cybersecurity remediation, backups, ITIL processes, automation, reporting, staffing, and 24x7 coverage. Coordinate major incident response, improve operational standards, manage MSP tools, develop employees, and serve as a senior escalation point for client-impacting issues.

Manages daily operations across sales, title, and escrow teams; ensures service-level, regulatory, and corporate policy compliance; reviews performance dashboards; resolves escalations; develops staffing plans; trains vendors and employees; builds client relationships; and drives employee engagement, retention, coaching, and continuous operational improvement.

Develop and execute regional sales strategy and revenue plans; lead cross-functional initiatives, planning, and project management; analyze market, client, and performance data; manage KPI reporting and presentations; and translate complex analyses into recommendations for leadership. The role also supports quota setting, incentive processes, CRM data analysis, and process improvements using AI tools.

Manages daily operations for city parks, recreation, culture, and rental facilities. Oversees staff, vendors, contracts, budgets, purchasing, inventories, reports, safety policies, risk management, and facility efficiency. Supports recreation management software, grant funding, marketing, sponsorships, community partnerships, and special events. Coordinates recruitment and supervision while improving service delivery, facility utilization, and recreational programming.

Manage the full REO transaction lifecycle, coordinating clients, agents, title and escrow companies, and vendors to ensure timely closings. Identify adverse trends, analyze reports and data, improve operational efficiency, and develop corrective strategies. Support strategic planning, property liquidation, staff performance management, training, and special projects while ensuring compliance with asset management guidelines and department goals.

Manages regional strategic initiatives and operational improvements across branches. Oversees warehouse material flow, purchasing, inventory, safety inspections, equipment, training, ERP best practices, and margin enhancement. Supports branch operations during vacancies, influences teams across locations, supervises staff, and assists with recruiting and performance management. The role requires extensive regional travel, branch visits, facility support, and experience in commercial doors and hardware operations.

Manages daily ACH, wire, digital payment, and money movement operations. Oversees payment processing, exception resolution, staff support, risk monitoring, compliance with NACHA, OFAC, BSA/AML, and related regulations, vendor relationships, system enhancements, audits, and process improvements. Partners with Treasury Management, Retail Banking, IT, Compliance, and Data Operations to improve efficiency, payment capabilities, customer support, and operational performance.