Top Operations & Support Jobs

Manages day-to-day out-of-home and transit advertising operations across Connecticut. Supervises staff and subcontractors, coordinates advertising installation, removal, maintenance, materials, inventory, audits, repairs, records, reports, and campaign updates. Collaborates with sales teams, vendors, transit partners, clients, and internal leadership while traveling to worksites. Ensures productivity, safety, quality standards, deadlines, and positive team culture.

Oversee Clean Harbors activities and InSite staff at a customer site. Responsibilities include preparing drum labels and manifests, scheduling waste pickups, assisting with waste profiling and approvals, training technicians on compliance requirements, inspecting waste handling areas, supporting daily operations and regulatory compliance, participating in safety and process meetings, and identifying additional technical services opportunities.

Leads the Energy Industries operations function across the Americas, coordinating project execution, engineering, field service, supply chain, quality, planning, and continuous improvement. Establishes common operating standards, governance, performance routines, and controls across countries. Drives digital transformation through automation, analytics, technology deployment, and responsible AI use cases. Develops pilots, adoption plans, training, and scalable implementation models while improving productivity, quality, forecasting, cash, risk, and customer outcomes.

Leads HVAC service and installation operations, including technician and supervisor management, scheduling, staffing, workload forecasting, customer satisfaction, performance metrics, recruiting, training, inventory, warehouse operations, safety, and operational reporting. Partners with senior leadership on company strategy and initiatives while improving field efficiency, employee development, and business growth.

Leads debit card operations and dispute management for BNY’s Banking as a Service platform. Oversees servicing, dispute intake and resolution, Regulation E compliance, operational risk, controls, reporting, vendors, client escalations, and service quality. Directs managers and complex teams while leading organizational redesign, process improvement, automation, operating model transformation, and cross-functional change initiatives. Ensures scalable, controlled, and compliant operations aligned with client, regulatory, and business requirements.

Manages daily court inbox operations, legal document processing, workflow assignments, reporting, and staff performance. Oversees timely triage and loading of pleadings, notices, and orders; monitors inventory, aging, service levels, and operational risks; coaches staff and balances workloads; collaborates across departments; and supports workflow applications, data management, reporting, automation, system testing, and continuous process improvement.

Manage branch operations across engineering, project execution, service, and administrative teams in the fire and life safety industry. Responsibilities include staffing, scheduling, project delivery, budgeting, revenue and margin performance, WIP and financial analysis, asset management, customer satisfaction, collections, safety compliance, and team development. The manager will also coordinate with customers, vendors, subcontractors, and sales to support branch growth and profitability.

Manage branch operations and service delivery while supporting financial objectives, policy compliance, sales initiatives, safety, and customer service. Supervise drivers, inside sales representatives, and other staff; provide performance management, coaching, training, motivation, and accountability. Partner with the Branch Manager to maintain efficient processes and a strong safety culture.

Assists the Operations Manager and General Manager with the general operation of all aspects of the service center. The role requires a valid driver’s license and at least two years of supervisory experience.

Leads Basata’s Partner Operations unit, managing documentation, workflow, and agent-in-the-loop teams. Builds SOPs, operational playbooks, training, KPIs, SLAs, QA processes, staffing plans, and account onboarding workflows. Ensures documentation complies with healthcare regulations, coordinates partner integration and growth teams, manages vendor and distributed staff, resolves escalations, tracks operational performance, and supports AI-driven healthcare products across partner accounts.

Own the data architecture and strategic planning powering Sales. Build AI-driven territory, lead-scoring, forecasting, pricing, attribution, and pipeline models; redesign Salesforce structures and funnel stages; conduct market and scenario analyses; and lead cross-functional initiatives improving sales productivity, process efficiency, and executive decision-making.

Own post-sales strategy and operations for the Customer Success organization. Lead planning, segmentation, book design, forecasting, reporting, operating cadences, renewal and churn reviews, and executive business partnerships. Drive cross-functional GTM initiatives across Sales, Marketing, Product, Finance, and Support. Use SQL, spreadsheets, and BI tools to analyze performance, improve coverage models, and develop customer retention and expansion processes.

Leads multi-site event operations and venue technology support for executive meetings, town halls, hybrid events, earnings calls, board meetings, and enterprise broadcasts. Manages event technology professionals, operational readiness, production workflows, staffing, escalations, service quality, runbooks, training, metrics, and continuous improvement. Coordinates with multimedia engineering, networking, collaboration, vendors, workplace services, communications, and technology teams to deliver reliable, high-quality event experiences.

Leads the firm's derivatives operations function, overseeing futures, options, clearing, allocations, physical delivery, lifecycle events, exceptions, and operational controls. Manages and develops teams, ensures regulatory compliance and risk mitigation, drives automation and process improvements, analyzes performance metrics, leads technology and organizational change, and collaborates with clients, risk, compliance, technology, exchanges, and clearing organizations.

Build and maintain revenue reporting, forecasting, dashboards, and KPI infrastructure for sales and success teams. Administer and improve the CRM and sales technology stack, support quota and compensation administration, improve lead routing and pipeline hygiene, run deal desk reviews, and partner with Finance, Sales, Success, and Marketing. The role identifies operational gaps, drives process improvements, and helps leadership maintain a predictable, data-driven go-to-market engine.

Develop go-to-market strategies, lead high-impact cross-functional initiatives, build analytical models and dashboards, and improve operational efficiency. The role analyzes market trends, customer segments, competitive landscapes, and commercial performance while translating data into executive recommendations. It requires strong stakeholder management, leadership, communication, spreadsheet modeling, SQL familiarity, and the ability to leverage AI tools in a fast-paced SaaS environment.

Own renewal strategy and operations by translating retention metrics into executive insights, designing forecasting, quoting, and renewal workflows, building governance frameworks and playbooks, improving CRM and renewal-system data quality, and leading cross-functional initiatives with Sales, Finance, Deal Desk, Product, IT, Legal, Customer Success, BI, and RevOps.

Manages business operations through reporting, data analysis, budgeting, forecasting, variance analysis, procurement and payment oversight. Leads a team, maintains data integrity, develops reporting tools, consolidates data sources, improves processes, and communicates business requirements for system enhancements. Requires independent judgment, operational leadership, and a flexible schedule including nights and weekends.

Manage inventory, assessment, cleaning, restoration, and return of contents damaged by disasters. Oversee restoration plans, quality control, documentation, client communication, team coordination, safety, and training to ensure timely, high-quality service.

Manage end-to-end case operations for complex litigation matters, improving processes, tools, timelines, reporting, staffing, training, and client communications. Partner with legal leadership, Product, Marketing, Business Operations, and vendors to resolve obstacles, monitor case progress, evaluate performance, and implement operational improvements. Lead communication programs and engagement initiatives while supporting efficient case workup from client sign-up through settlement.

Lead and develop a team of 8–10 field technicians to ensure quality customer service, safety compliance, fleet maintenance, training, on-site inspections, escalations resolution, and performance improvement. Coach technicians, support onboarding and ongoing training, work hands-on as needed, and manage vehicle maintenance and safety standards.

Manages branch operations and 25–50 employees while supporting the Branch Manager. Oversees workplace safety, regulatory compliance, staffing forecasts, recruiting, training, scheduling, payroll and timekeeping, asset usage, customer service, and employee development. Investigates incidents, implements preventive measures, maintains traffic-control credentials, supports business growth, manages customer relationships, and contributes to P&L and business planning while adhering to collective bargaining requirements.

Own strategy and operations for the Solutions Engineering organization, including capacity planning, coverage models, hiring and ramp planning, compensation, metrics, reporting, and operating cadences. Partner with executives and cross-functional GTM teams to solve complex problems, drive strategic initiatives, improve enablement, and optimize technical sales motions. Use SQL, spreadsheets, BI tools, and GTM systems to generate insights and improve revenue execution.

Own post-sales strategy and operations for Customer Success, including account segmentation, book design, forecasting, metrics, reporting, operating cadences, and executive business partnership. Lead cross-functional GTM initiatives across Sales, Marketing, Product, Finance, and Support. Analyze data using SQL, spreadsheets, and BI tools to improve retention, expansion, account health, coverage models, and customer outcomes.

Manages end-to-end research operations, including customer panel outreach, participant recruitment, pre-session coordination, technology checks, research platform evaluation, vendor administration, NDAs, RFPs, SOWs, budget tracking, and participant records. Partners with Consumer Insights & Strategy researchers to execute concurrent qualitative and quantitative studies efficiently while maintaining a healthy customer panel and preventing over-surveying.