Top Operations & Support Jobs

Own and improve Benefits Labs, an AI-powered system for intake, pilot governance, execution, measurement, evidence synthesis, and leadership recommendations. Build agents, automations, and workflows that scale operational change with minimal manual effort. Define success metrics, improve pilot quality, solve systemic process issues, coordinate cross-functional teams, influence decisions through data-driven narratives, coach Pilot Leads, and shape the future operating model for Benefits Labs.

Manage inventory, assessment, cleaning, restoration, and return of contents damaged by disasters. Oversee restoration plans, quality control, documentation, client communication, team coordination, safety, and training to ensure timely, high-quality service.

Leads business operations for Pharmaceutical Sciences functions, translating strategy into operational plans, governance, reporting, budgeting, resource planning, risk mitigation, and measurable outcomes. The role drives cross-functional initiatives, process improvements, leadership meetings, vendor and contracting activities, and operational tool adoption. It partners with senior stakeholders, develops dashboards and decision materials, manages dependencies, and improves organizational processes in a pharmaceutical or regulated environment.

Leads governance, risk management, and process improvement for Community Finance. Assesses workflows and controls, redesigns processes, supports audit and exam readiness, coordinates issue remediation, develops recommendations, and drives implementation across stakeholders. Partners with Risk Management to strengthen compliance, governance routines, policies, procedures, and operational resilience. This individual contributor role relies on rigorous analysis, stakeholder influence, communication, and subject-matter ownership.

Own mobile in-app integration onboarding and health, resolve complex technical escalations across platforms, APIs, reporting systems, and SDKs, and use SQL, Excel, and AI tools to analyze data, automate workflows, identify recurring issues, and improve operational efficiency. Partner cross-functionally with Account Management, Product, and Engineering while communicating root causes and driving resolutions.

Provides administrative, coordination, knowledge management, communications, and logistical support to the METAL Unit. Responsibilities include managing meetings, retreats, events, invoices, onboarding, shared repositories, Box folders, RescueNet resources, trackers, staff rosters, newsletters, and distribution lists. The role also supports data cleanup and analysis, maintains documentation, coordinates with IT and platform administrators, and helps leadership and distributed teams operate effectively.

Manage daily healthcare IT operations supporting a statewide Health Information Exchange and Health Data Utility. Responsibilities include staffing and service delivery coordination, help desk leadership, ticket triage, incident management, vendor handoffs, service-level monitoring, operational reporting, documentation, and process improvement. The role is remote with required travel to Mississippi and requires U.S. citizenship plus eligibility for a Government/Public Trust clearance.

The International Operations Manager supports daily operations by coordinating with internal departments and external partners, improving shipping solutions, and monitoring performance metrics.

Oversees operational, administrative, and client-support functions across a financial services branch complex. Supervises, trains, hires, and evaluates support staff; coordinates workflow, compliance, documentation, account transfers, cashiering, wires, and home-office operations. Supports onboarding of financial advisors, maintains knowledge of firm systems and products, and coordinates recruiting and operational matters across branch offices.

Leads the Advisory Support Coordinator team, oversees service quality, develops SOPs, drives process improvement, and manages cross-functional operational initiatives. Partners with firm functions and Advisory leaders on technology implementation, acquisitions, new offerings, engagement processes, and organizational changes. Recommends scalable improvements that reduce administrative complexity and enable professionals to focus on client service.

Leads daily operations across residential HVAC, plumbing, and electrical service and installation departments. Oversees staffing, scheduling, financial performance, KPIs, field execution, customer experience, safety, compliance, process improvement, fleet, warehouse, and employee development. Partners with department leaders to resolve operational issues, improve profitability, maintain accountability, and ensure consistent service delivery. The role requires local travel between company locations and jobsites, with occasional early morning, evening, or weekend availability.

Own the operational infrastructure for partnerships and M&A, including Attio CRM administration, data migration, workflow automation, target mapping, scoring models, pipeline reporting, and repeatable processes. Build trusted systems and insights for corporate development while coordinating with Product, Data, Legal, Growth, and Clinical Operations. Maintain accurate data, improve workflows, track targets, and support partner and acquisition lifecycle execution.

Leads travel and expense reimbursement and corporate card operations, including team management, service quality, compliance, escalations, process improvements, strategic initiatives, project delivery, system enhancements, and stakeholder partnerships. Oversees daily operations, operational controls, policy adherence, and customer issue resolution while supporting geographically dispersed teams and maintaining effective relationships across procurement, human resources, fraud, product, and strategy functions.

Manage daily operations for a master-planned community, including resident services, governance, compliance, maintenance coordination, vendor relationships, asset management, budgeting, financial reporting, and operational projects. Support community boards and stakeholders, coordinate inspections and covenant enforcement, resolve resident concerns, monitor contractors, and partner with leadership on planning and process improvements.

Leads vehicle title, lien, total-loss, GAP, and ancillary insurance operations. Oversees compliance, claims processing, vendor relationships, team performance, process improvement, audit readiness, and escalation resolution. Ensures titles and claims meet regulatory, investor, and internal service-level requirements while reporting operational metrics to leadership.

Own Platform Services’ operating rhythm, planning, metrics, and cross-functional initiatives. Lead quarterly planning, capacity modeling, documentation, workflow improvements, and Advisor Success support. Identify repetitive work and use AI, automation, data, and process redesign to improve efficiency and scale. Build analyses and reporting to guide prioritization, resourcing, and operational decisions in a fast-growing environment.

Supervises branch operations across temporary regional assignments, ensuring regulatory compliance, quality control, transaction accuracy, customer service, audit readiness, and workflow completion. Coaches and trains employees, supports hiring and performance evaluations, resolves customer issues, approves transactions, reviews reports, controls expenses, and runs branches when management is absent. Travel between branch locations is required.

Manages operational functions across IRC’s San Jose and Oakland offices, including safety and security, supply chain, procurement, inventory, fleet, facilities, IT, vendor relationships, compliance, and administrative expenses. Supervises operations and front desk staff, coordinates office infrastructure and emergency preparedness, supports procurement and asset management, and serves as liaison to headquarters functional leads. The role requires regular onsite presence at both offices and occasional weekend or evening work.

Lead and develop a global Applications Operations team responsible for application support, incidents, changes, releases, service requests, monitoring, and maintenance. Manage team capacity, performance, coaching, on-call coverage, and stakeholder relationships. Oversee major incident resolution, root cause analysis, operational KPIs, audits, configuration management, and continuous improvement. Support automation, consolidation, service integration, and effective IT service delivery across the organization.

Provides strategic and operational leadership across clearing firm operations, overseeing securities processing, controls, risk, compliance, staffing, vendors, and service delivery. Leads complex cross-functional initiatives, process improvements, automation, and operating-model development. Manages performance metrics, escalations, policies, business continuity, budgets, and operational readiness while developing managers and teams and partnering with business, technology, finance, risk, compliance, and external providers.

Assists the Facility Manager with day-to-day parking operations, including supervising frontline staff, scheduling, customer service, cash handling, reporting, deposits, budgeting, equipment maintenance, safety reporting, hiring, and training. The role supports client satisfaction and ensures location operations follow contractual guidelines. Weekend and second- or third-shift availability may be required.

Oversee daily operations and performance across multiple sales programs. Manage program managers, team leads, staffing, KPIs, sales productivity, operational efficiency, and client relationships. Launch new programs, coordinate training and workforce planning, implement corrective action plans, analyze financial and sales performance, establish SOPs, and provide strategic recommendations to executive leadership.

Oversee multi-site clinical engineering operations, including budgets, P&L performance, compliance, uptime, and service delivery. Lead and develop teams, establish performance expectations, convert operational metrics into improvements, and partner with hospital executives to maintain inspection readiness. The role requires ownership of financial, operational, and workforce outcomes while improving a complex healthcare service business.

Leads strategy execution and operating infrastructure for the Mastercard Economics Institute. Responsibilities include strategic planning, budgeting, portfolio management, resource allocation, executive communications, quarterly business reviews, operating cadence, governance, roadmap development, stakeholder alignment, and continuous improvement. Manages a Business Operations Analyst and supports senior leadership across Finance, HR, Marketing, Communications, Product, and regional teams.

Leads strategy execution and operational infrastructure for the Mastercard Economics Institute. Responsibilities include strategic planning, budgeting, portfolio and resource management, executive communications, operating cadence, quarterly business reviews, stakeholder alignment, thought leadership planning, and continuous improvement. The role manages a Business Operations Analyst and supports cross-functional decision-making across finance, HR, marketing, communications, product, and regional teams.