Top Operations & Support Jobs

Manage day-to-day managed services delivery, leading Service Desk and Tier 3/4 engineering teams. Oversee SLAs, incidents, infrastructure health, cybersecurity remediation, backups, ITIL processes, automation, reporting, staffing, and 24x7 coverage. Coordinate major incident response, improve operational standards, manage MSP tools, develop employees, and serve as a senior escalation point for client-impacting issues.

Manages daily operations across sales, title, and escrow teams; ensures service-level, regulatory, and corporate policy compliance; reviews performance dashboards; resolves escalations; develops staffing plans; trains vendors and employees; builds client relationships; and drives employee engagement, retention, coaching, and continuous operational improvement.

Develop and execute regional sales strategy and revenue plans; lead cross-functional initiatives, planning, and project management; analyze market, client, and performance data; manage KPI reporting and presentations; and translate complex analyses into recommendations for leadership. The role also supports quota setting, incentive processes, CRM data analysis, and process improvements using AI tools.

Manage the full REO transaction lifecycle, coordinating clients, agents, title and escrow companies, and vendors to ensure timely closings. Identify adverse trends, analyze reports and data, improve operational efficiency, and develop corrective strategies. Support strategic planning, property liquidation, staff performance management, training, and special projects while ensuring compliance with asset management guidelines and department goals.

Manages regional strategic initiatives and operational improvements across branches. Oversees warehouse material flow, purchasing, inventory, safety inspections, equipment, training, ERP best practices, and margin enhancement. Supports branch operations during vacancies, influences teams across locations, supervises staff, and assists with recruiting and performance management. The role requires extensive regional travel, branch visits, facility support, and experience in commercial doors and hardware operations.

Manages daily ACH, wire, digital payment, and money movement operations. Oversees payment processing, exception resolution, staff support, risk monitoring, compliance with NACHA, OFAC, BSA/AML, and related regulations, vendor relationships, system enhancements, audits, and process improvements. Partners with Treasury Management, Retail Banking, IT, Compliance, and Data Operations to improve efficiency, payment capabilities, customer support, and operational performance.

Owns the strategy, design, implementation, governance, analytics, and continuous improvement of global sales compensation programs. Responsibilities include designing quotas, commissions, accelerators, and SPIFFs; configuring Xactly and Salesforce; managing launches, documentation, compliance, disputes, reporting, and training; and partnering with Sales, Finance, HR, and executive leadership to align incentives with business goals.

Lead an electrical contractor branch as its senior business-unit leader. Oversee daily operations, financial performance, workforce planning, customer and vendor relationships, safety, compliance, and branch growth. Manage hiring, coaching, performance accountability, succession planning, budgeting, forecasting, profitability, WIP reporting, resource allocation, and operational improvement. Collaborate with executive leadership, Finance, HR, Talent Acquisition, and project teams while serving as the primary escalation point for branch and customer issues.

Supports senior leadership through complex calendar management, meeting coordination, travel planning, briefing materials, and executive communications. Oversees business operations, governance, compliance, risk management, client care tracking, reporting, dashboards, action registers, and operational processes. Maintains risk registers, supports audits and planning cycles, monitors strategic initiatives, and ensures follow-through on leadership commitments and compliance requirements.

Manage branch operations and 25–50 employees while supporting the Branch Manager. Lead safety compliance, workforce planning, recruiting, onboarding, training, scheduling, payroll coordination, asset tracking, customer service, and process improvement. Maintain traffic control credentials, investigate incidents, oversee safe work practices, manage P&L and business development activities, and build customer and employee relationships. The role also requires adherence to collective bargaining agreements and applicable safety regulations.

Manages day-to-day Washington, D.C. office operations, including office setup, facilities and vendor coordination, events, executive visits, meeting logistics, budgets, invoices, records, and administrative support. The role resolves routine operational issues, coordinates cross-functional initiatives, maintains compliance with policies and controls, and builds relationships with internal and external stakeholders. This is an on-site position requiring travel as business needs dictate.

Oversee daily operations and performance across multiple sales programs, managing program leaders and sales teams. Monitor KPIs, staffing, productivity, profitability, and client satisfaction; implement corrective actions; coordinate hiring, onboarding, training, and program launches; establish SOPs; analyze operational and financial reports; and provide strategic recommendations to executive leadership.

Leads Finance and HR operational services for a university college. Oversees financial transactions, budgeting, purchasing, student employment, payroll-related activities, personnel actions, compliance, reporting, and process improvement. Supervises and trains student operations specialists, coordinates with department business managers, administers HR and financial systems, standardizes workflows, maintains internal controls, and provides operational guidance to ensure accurate, efficient, and compliant service delivery.

Leads daily IT operations for a high-volume hotel environment, ensuring reliable, secure, and high-performing systems. Supervises, coaches, and develops IT Technicians; oversees troubleshooting, incident resolution, service standards, ITIL processes, KPIs, and SLAs. Maintains servers, networks, voice systems, applications, and operational technologies; coordinates cybersecurity and vulnerability initiatives. Manages technology deployments, vendors, budgeting, lifecycle planning, and property-wide IT projects while serving as the escalation point for complex technical issues.

Oversee call center operations by monitoring KPIs, improving efficiency and service quality, coaching frontline leaders, managing reporting, ensuring compliance, mitigating operational risk, and maintaining key client relationships. The role drives continuous improvement, performance management, leadership development, SLA achievement, and data-informed operational decisions.

Leads managed services delivery across service desk and Tier 3/4 engineering teams. Oversees SLAs, incident and change management, infrastructure health, cybersecurity remediation, backups, automation, reporting, staffing, and client communications. Manages 24x7 coverage, develops technical teams, coordinates major incidents, maintains ITSM processes, and drives service standardization and improvement across client environments.

Leads complex operational activities, continuous improvement, safety, quality, delivery, cost, and employee engagement. Spends significant time on the operations floor, develops teams, coaches employees, resolves process and service issues, facilitates change, and ensures standardized work and accountability. Partners with customer service and quality teams to identify root causes and implement solutions while meeting safety, quality, and on-time delivery goals.

Leads medium to large client processing teams, overseeing client accounts, transactional processing, inquiries, escalations, quality standards, documentation, and process improvements. Recruits, develops, and manages staff; supports budgeting and business planning; resolves complex client issues; and drives team objectives. Brokerage processing experience and applicable licenses or certifications may be required.

Manages City Year Detroit’s daily operations, including site finances, purchasing, invoices, technology, equipment, facilities, safety, inventory, and logistics. Supports staff and AmeriCorps members with onboarding, supplies, uniforms, events, and troubleshooting. Develops operational systems, tracks resources and expenses, coordinates vendors and building services, maintains accurate records, and improves processes across office and school-site environments.

Manages day-to-day operations across multiple projects, crews, locations, or high-value accounts. Supervises staff, oversees supplies and production, verifies quality and performance metrics, maintains schedules, handles administrative documentation, and ensures compliance with safety and HR policies. The role also coordinates billing, hours, supply tracking, and other operational functions while supporting established business goals.

Leads daily customer operations, frontline employees, revenue generation, customer satisfaction, service standards, budgets, safety, and vendor relations. Resolves customer issues, drives sales processes, improves productivity, communicates performance updates, conducts evaluations, supports recruiting, and builds an engaged, high-performing team. The role requires strong leadership, communication, decision-making, organization, and customer service skills in a fast-paced rental-car environment.

Manages backorder and custom/drop-ship operations, improving quality, speed, and accuracy. Analyzes department performance, tracks profitability, returns, vendor performance, and customer feedback, and partners with internal teams and vendors to resolve issues, improve service processes, and identify product opportunities. The role also guides leaders and travels to Uline branches and vendors.

Manages daily school operations, including arrival, dismissal, transportation, meals, substitutes, shared spaces, inventory, purchasing, attendance interventions, family engagement, event logistics, and technology distribution. Coordinates vendors and school support partners, supports enrollment and registration, communicates with families and the community, and develops the School Operations Associate. The role is primarily on-site and requires strong organization, customer service, problem-solving, and relationship-building skills.

Leads strategy and operations for the partnerships organization, partnering with business development, partner success, finance, systems, and enablement. Owns segmentation, planning, metrics, pipeline reviews, partner economics, deal desk, and operating cadence. Develops AI strategy and productivity improvements across forecasting, partner scoring, and field insights. Builds analyses directly, influences senior revenue leaders, and hires and manages a team of analysts and operations partners.

Manages business operations for Takeda’s Pharmaceutical Sciences functions, supporting operational systems, budgeting, headcount tracking, contracting, reporting, onboarding, communications, training, and process improvement. Coordinates cross-functional initiatives, workstreams, meetings, events, and leadership materials while monitoring deadlines and information flow. Uses Power BI, SharePoint, and Microsoft Office tools to develop operational solutions and support strategic priorities.