VetsEZ is seeking an Operations Manager for a remote opportunity with required travel to Mississippi supporting the implementation and operation of a statewide Health Information Exchange (HIE) and the development of a Health Data Utility (HDU). This role will manage HIE service delivery, help desk operations, incident coordination, and day-to-day operational performance. This opportunity is contingent upon contract award.
This is a remote position with required travel to Mississippi. The candidate must reside within the continental US.
Responsibilities
- Manage daily HIE operations, staffing coordination, schedules, and service delivery priorities.
- Lead help desk services, user assistance, ticket triage, account support, and service-request management.
- Coordinate production incidents, monitoring escalations, root-cause follow-up, and user communications.
- Manage handoffs with technical service providers for advanced support and after-hours monitoring.
- Monitor service levels, operational risks, support trends, and improvement actions.
- Maintain operating procedures, support knowledge resources, and recurring performance reports.
- Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.
Requirements
- Bachelor’s degree in business, health administration, information systems, or a related field.
- 8+ years of relevant experience, with demonstrated experience across the responsibilities outlined above.
- Experience managing healthcare IT operations, application support, or managed technology services.
- Experience leading help desk activities and coordinating incident and service-request processes.
- Ability to manage service levels, operational reporting, vendors, and cross-team escalations.
- Understanding of clinical application access, user support, and sensitive information handling.
- Strong planning, customer communication, troubleshooting coordination, and process improvement skills.
Additional Qualifications
- HIE, EHR, or clinical portal operations experience.
- ITIL, PMP, or comparable service management credential.
- Experience transitioning healthcare implementations into ongoing operations.
Security Clearance Requirements
- U.S. Citizenship is required.
- All selected candidates must successfully complete a background check.
- Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position.
Benefits
- Medical/Dental/Vision
- 401k with Employer Match
- PTO + Federal Holidays
- Corporate Laptop
- Training opportunities
- Remote Opportunity
VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Skills Required
- Bachelor's degree in business, health administration, information systems, or a related field
- 8+ years of relevant experience
- Experience managing healthcare IT operations, application support, or managed technology services
- Experience leading help desk activities and coordinating incident and service-request processes
- Ability to manage service levels, operational reporting, vendors, and cross-team escalations
- Understanding of clinical application access, user support, and sensitive information handling
- Strong planning, customer communication, troubleshooting coordination, and process improvement skills
- HIE, EHR, or clinical portal operations experience
- ITIL, PMP, or comparable service management credential
- Experience transitioning healthcare implementations into ongoing operations
- U.S. citizenship
- Successful completion of a background check
- Ability to obtain and maintain a Government/Public Trust clearance, including fingerprinting when required
- Residence within the continental United States
- Ability to travel to Mississippi as required
What We Do
VetsEZ is a digital services firm with expertise in the rapid delivery of modern, user-centric, and data-driven digital solutions that helps the federal government serve our people better. We accelerate the missions of our federal partners through human-centered design (HCD), DevSecOps practices, and automation and by leveraging the power of artificial intelligence, machine learning, and cloud computing in public and private clouds. VetsEZ is a mature Service-Disabled, Veteran-Owned Small Business (SDVOSB), appraised at CMMI-DEV L3 and certified as an ISO 9001, ISO 20000-1, and ISO 27001 company. VetsEZ is a prime contractor on VA T4NG, NITAAC CIOSP3, SEC OneIT, and GSA MAS.
.png)
