Top Operations & Support Jobs

Leads daily customer operations, frontline employees, revenue generation, customer service, budgets, safety, vendor relations, and process improvement. Resolves customer issues, supports sales processes, drives employee engagement and productivity, conducts performance evaluations, participates in recruiting, monitors performance indicators, and ensures administrative compliance. The role requires customer service or operations experience, strong leadership and communication skills, and the ability to resolve issues and drive organizational change.

Manage branch operations for an equipment rental provider by supporting financial objectives, enforcing policies and safety standards, overseeing sales initiatives, and supervising drivers, inside sales representatives, and other staff. The role includes coaching, training, performance management, customer service leadership, process compliance, and coordination with the Branch Manager to maximize productivity.

Manage daily Residence Life office operations, including scheduling, communications, visitor registration, phone triage, budgeting, purchasing, contracts, and website support. Hire, train, and supervise student workers while maintaining strong customer service. Build relationships with campus partners and support housing, residence hall, student staff, and divisional projects. The role requires an organized, calm, service-oriented professional who can manage competing priorities in an on-campus college environment.

Provides advanced support and operational oversight across enterprise applications, SAP, infrastructure, warehouse and retail systems, security platforms, cloud tools, and legacy technologies. Troubleshoots complex cross-domain issues, coordinates with technical and business teams, maintains documentation, supports incident response, and contributes to IT projects and system integrations. Acts as a technical escalation point and advises IT leadership while independently managing technology enhancements.

Lead operations for Uline’s Washington branch, overseeing warehouse, customer service, sales, HR, IT, and facilities departments. The role manages departmental performance, customer service standards, distribution center grounds, recruitment and retention, employee relations, and accountability through hands-on senior management and feedback. The position requires a bachelor’s degree, at least five years of operations or general management experience, personnel supervision experience, and limited overnight travel.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Manage corporate security operations including office, event, and field security; develop programs and frameworks ensuring physical safety; oversee vendor performance and emergency response initiatives; require extensive experience in multi-office environments and crisis management.

Lead testing strategy and execution across business lines to assess controls, identify gaps, drive remediation, manage complex testing programs, apply risk management, communicate results to senior stakeholders, and manage a team to ensure regulatory and firm policy alignment.

Manage administrative, financial recordkeeping, bookkeeping, expense tracking, vendor coordination, property maintenance scheduling, household staff oversight, supplies, records, and contractor projects. Maintain QuickBooks Online records, reconcile expenses, track invoices and payments, coordinate service providers, document repairs, and provide concise weekly operating reports to the owners. The role emphasizes organization, follow-through, proactive communication, and closing operational tasks without personally performing maintenance or housekeeping.

Owns the operational health, governance, and integrity of customer and prospect data across Salesforce, Marketo, Demandbase, and related GTM systems. Responsibilities include data stewardship, deduplication, enrichment, lifecycle management, integration monitoring, synchronization troubleshooting, segmentation support, data-quality dashboards, process documentation, automation improvements, and audit support. Partners cross-functionally with Revenue Operations, Marketing, Sales, Customer Success, Analytics, and Data Engineering to enable reliable reporting, automation, and AI workflows.

Own services operations including staffing, forecasting, capacity planning, utilization, margin analysis, reporting, escalations, and vendor management. Build and maintain AI agents, dashboards, and internal applications that automate delivery workflows. Manage tooling integrations, reliability, deployment, and ongoing iteration while translating operational needs between delivery leadership, engineering, and finance. Support planning, org design, process changes, and staff training.

Leads investment operations capabilities across cash management, cash projections, foreign currency activity, position enablement, and investment data. Oversees people, processes, risk, controls, technology, and continuous improvement to deliver reliable service and scalable outcomes. Builds partnerships across investment, business, technology, and external provider teams while developing talent, managing change, and strengthening operational resiliency in a global asset management environment.

Own day-to-day school operations across technology, student health compliance, safety and security, facilities readiness, and nutrition services. Manage technology helpdesk workflows, asset inventories, immunization records, emergency drills, security personnel and systems, and NSLP meal-service compliance. Coordinate vendors, school staff, the network team, school nurse, and food service team while proactively resolving operational issues and maintaining accurate documentation.

Oversee warehouse, refurbishment, retail, surplus, e-waste, and logistics operations for an assigned market. Lead staff, volunteers, drivers, and technicians; manage inventory, vendors, procurement, facility safety, compliance, audits, maintenance, and P&L performance. Ensure adherence to R2, NAID, ISO, and DOT standards while improving device reuse, operational efficiency, revenue, and community impact.

Oversee operational and financial performance for an assigned single-family rental market. Responsibilities include P&L and budget analysis, property inspections, vendor management, leasing and pricing coordination, compliance, emergency response, KPI reporting, process improvement, and leadership of field support teams. The role requires regular property visits, cross-functional collaboration, customer satisfaction oversight, asset preservation, and accountability for market profitability and operational performance.

Manages the Commercial Lines support function, including workflows, quality standards, staff supervision, training, performance management, and customer satisfaction. Supports branch strategy, evaluates insurance markets, oversees service audits, resolves client and personnel issues, and maintains insurer relationships. Also performs commercial insurance account management duties, including risk analysis, renewals, proposals, coverage recommendations, negotiations, policy delivery, payments, and account retention. Maintains required licensing and develops staff and client relationships.

Manage branch operations by supporting financial objectives, policy compliance, sales initiatives, staffing, performance management, training, customer service, productivity, and safety. The role oversees inside sales representatives, drivers, and other branch personnel while partnering with the Branch Manager to maintain efficient, compliant service delivery.

Manages billing operations and customer service activities, including resource allocation, staff training and performance management, issue resolution, and cross-functional communication. Acts as the team’s primary billing expert, resolves complex assignments, and ensures daily operations meet department goals through strong leadership, organization, analytical, and problem-solving skills.

The Operations Manager leads branch operations across environmental remediation, hazardous materials, waste management, emergency response, and industrial services. Responsibilities include supervising teams, coordinating projects and dispatch, developing estimates and proposals, maintaining safety and regulatory compliance, managing fleet and inventory, supporting financial reporting and payroll, and driving customer growth and operational efficiency. The role requires emergency response availability, scheduled travel, employee development, and collaboration with customers, vendors, and internal departments.

Oversee regional waste disposal operations, coordinating disposal, transportation, sales, logistics, and service teams. Optimize routing, quoting, approval, QA/QC, and facility selection processes; resolve waste discrepancies; manage process codes; support site assessments, bids, proposals, and cost analysis. Maintain third-party facility relationships, ensure hazardous waste regulatory compliance, identify capacity and workflow improvements, and align regional operations with corporate goals.

Manage and scale Solutions organization operations through standardized processes, cross-functional programs, governance, workforce planning, and capacity management. Improve visibility, resource allocation, handoffs, delivery predictability, and operational efficiency across product, engineering, client experience, and leadership teams. Identify and mitigate risks while establishing accountability, escalation pathways, and operating rhythms aligned with enterprise priorities.

Supports senior leaders across strategic and operational initiatives, producing analyses, dashboards, metrics, and leadership recommendations. Leads process standardization, change management, resource planning, governance, and cross-functional project execution. Identifies and implements low-code/no-code AI and automation solutions across evidence, sales, marketing, and delivery teams, quantifying their operational and financial impact. The role also delivers special projects involving market exploration, business cases, operational transformation, and go-to-market strategy.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Manage the full lifecycle of assigned eCommerce customer profiles, coordinating fulfillment, inventory, systems, and customer experience operations. Lead root-cause analysis, issue resolution, escalations, customer improvement plans, and cross-functional execution. Use dashboards, KPIs, and operational reporting to provide data-driven recommendations, improve workflows, reduce errors, and maintain strong customer health. Serve as an embedded strategic partner to high-growth eCommerce brands.

Oversee multiple operational functions, lead and develop teams, manage budgets, execute strategic plans, analyze performance, resolve issues, optimize staffing, and apply performance management processes. The role requires coaching, delegation, sound decision-making, strong communication, analytical ability, project management, and department technology skills. The manager serves as a backup to senior management and must work flexible hours as needed.