Top Operations & Support Jobs

Manages card and deposit operational activities, ensuring quality service, effective support, regulatory compliance, and adherence to corporate policies. Leads teams by setting goals, providing feedback, measuring performance, recognizing success, and building accountability. Reviews and improves operational systems and procedures while managing customer relationships and multiple priorities.

Leads the SKU Operations team responsible for item setup, maintenance, product content, taxonomy, attributes, and quality assurance. Manages associates, prioritizes projects, improves workflows, partners with merchandising, marketing, ecommerce, analytics, engineering, and vendors, and drives operational improvements supporting website conversion, search, speed to market, and customer experience.

Drive operational and financial performance across multiple markets by owning KPI cadences, forecasting, analytics, workforce planning, fleet productivity, safety, and operational excellence. Build dashboards, automated workflows, playbooks, and scalable operating systems; identify root causes and corrective actions; standardize best practices; support market launches; and lead cross-functional initiatives with regional and market leadership.

Manage creative studio operations by triaging intake, improving brief quality, assigning work against capacity, maintaining schedules, tracking budgets, administering work management systems, managing freelance talent, and producing trusted reporting. The role identifies workflow risks, resolves bottlenecks, and applies AI and automation to reduce administrative work and improve delivery performance.

Supervises branch service, parts, rental, and aftermarket operations across a local region. Responsibilities include managing staff, coordinating service workflows, monitoring billing and KPIs, maintaining customer and vendor relationships, ensuring timely job completion, supporting training and employee reviews, maintaining facilities and vehicles, promoting safety, and coordinating regional initiatives.

Lead day-to-day operations for transitional housing programs: oversee facilities management, procurement, budgeting and forecasting, compliance, process improvement, and reporting. Mentor staff, manage Microsoft 365 and FreshService usage, handle purchasing and vendor relationships, and communicate with stakeholders to support residents and organizational goals.

Lead integrated administration, research services, and teaching support for a university microbiology and immunology department. Develop strategic plans, performance measures, and resource models; oversee budgeting, forecasting, financial risk, infrastructure, space planning, and laboratory operations. Coordinate compliant service delivery across academic and research stakeholders, support new-building operational readiness, and lead collaborative teams through organizational change.

Lead revenue and sales operations strategy, systems, processes, analytics, and cross-functional initiatives supporting growth. Manage and develop a team, advise Sales Leadership, improve workflows, oversee Salesforce and related technology, build performance dashboards, analyze KPIs, and partner with go-to-market teams to improve efficiency and sales performance.

Project-based Operations Manager responsible for assessing law firm workflows, developing scalable SOPs, building operational processes, creating training materials, training staff, and improving consistency and accountability. The role manages implementation from initial assessment through follow-up check-ins, identifying process gaps and recommending adjustments to optimize team performance and day-to-day operations.

Oversee daily site operations and Team Managers, driving productivity, quality, customer satisfaction, and SLA performance. Lead coaching, escalations, process improvements, compliance with originations policies and regulations, cross-functional collaboration, and strategic departmental projects. Use reporting and KPIs to optimize efficiency while fostering an inclusive, accountable team culture and ensuring adherence to security and data-handling procedures.

Own the operating rhythm of the AI Professional Services organization, including dashboards, account health metrics, weekly business reviews, automation, tooling, enablement, recruiting operations, and cross-functional coordination. The role supports executive decision-making, improves implementation efficiency, maintains agent quality, tracks portfolio risks, and ensures teams have reliable processes, reporting, and information flow across strategic, enterprise, and mid-market accounts.

Leads operations across a portfolio of affordable and permanent supportive housing properties. Supervises property management, maintenance, and front desk teams; oversees occupancy, rent collection, budgets, contracts, compliance, maintenance, safety, reporting, and capital projects. Supports trauma-informed, harm-reduction resident services, conflict resolution, community engagement, property lease-ups, and organizational policy development. Requires collaboration with finance, compliance, supportive services, funders, and local stakeholders.

Leads day-to-day IT operations, including core banking system availability, Tanium patch and endpoint compliance, Okta identity operations, incident and change management, vulnerability remediation, operational KPI reporting, documentation, audits, and disaster recovery. Manages and develops systems administrators and engineers while partnering with cybersecurity, infrastructure, and application teams to improve reliability, compliance, and operational processes.

Manage and grow the school's annual giving program, execute fundraising strategy, build donor relationships, plan events, maintain donor database, provide analytics and advancement operations support.

Owns daily IT service delivery, reliability, cost management, and continuous improvement. Leads the help desk, implements and expands Freshservice ITSM into enterprise service management, establishes workflows, SLAs, automations, reporting, runbooks, and knowledge resources. Oversees monitoring and alerting, vendor invoices, SaaS licensing, operational budgets, and support quality. Recruits, mentors, and develops the IT operations team while managing escalations and stakeholder relationships.

Manages franchise operations across an assigned territory by coaching franchisees, improving revenue and profitability, analyzing financial and operational metrics, enforcing brand and food-safety standards, supporting openings and remodels, coordinating training, and driving adoption of company initiatives. The role develops corrective action plans, strengthens guest experiences, supports franchise agreements and ownership transitions, and travels extensively to franchise locations.

Manages operations across a defined franchise territory, partnering with franchisees to improve revenue, profitability, compliance, guest experience, and brand consistency. Analyzes financial and operational metrics, develops corrective and growth plans, supports restaurant openings and remodels, communicates company initiatives, oversees training, and facilitates retraining. The role also assists with audits, franchise agreements, ownership transitions, and leadership recommendations while traveling extensively among locations.

Lead and operationalize on-road ADAS testing in Eastern North America. Translate strategy into tactical plans, manage shift leads and resource allocation, deliver testing outputs and performance metrics, liaise with cross-functional teams, implement continuous improvement, and ensure safety and operational efficiency.

Manage daily operations and supervise case managers, ensuring quality service delivery, reporting, staffing, and performance. Coordinate with leadership, partners, accounting, and project directors on meetings, budgets, forecasting, project plans, contract management, staff development, and program delivery. Assign case managers, oversee customer documentation, maintain reporting standards, and support workforce program development and financial sustainability.

Lead P&L, budgeting, and long-term goals for collection and logistics operations. Manage commercial relationships, negotiate contracts, oversee fleet routing, DOT-regulated operations, and enforce safety culture across teams.

Lead multi-site IT operations for Kenosha and Chicago manufacturing sites: run service desk, manage IT asset visibility, intake/prioritization, ERP/application support, drive site rollouts, enforce security controls, coordinate with Group IT, and ensure uptime and predictable IT delivery in a manufacturing environment.

Lead and manage market operations including logistics, inventory quality, scheduling, registration paperwork, customer and employee experience, mentoring and training, process improvement, and on-the-ground tasks (driving, lifting, outdoor work). Coordinate with corporate leadership and adapt in a fast-paced, autonomous environment.

Lead seasonal staff and manage logistics for junior and group residential programmes across multiple North American centres. Responsibilities include accommodation, transport and schedule coordination, budget and timesheet management, staff recruitment/training/supervision, health & safety compliance, client liaison, and programme quality assurance. Role requires hands-on operations management during busy summer periods.

Lead day-to-day IT operations for multi-site manufacturing environments, managing service desk, asset and identity lifecycle, ITSM processes, network fundamentals, ERP/application support, intake/prioritization, project rollouts, and local cybersecurity enforcement while coordinating with Group IT and business leaders to ensure uptime, predictable delivery, and continuous improvement.

Manage day-to-day operations for the San Francisco office: supplies, mail, vendor/building coordination, guest welcome, occasional catering coordination, and office culture events. Support leadership on ad-hoc projects and maintain a tidy, welcoming workplace. Part-time role (10-20 hrs/week) with expected on-site presence most weekdays.