Top Operations & Support Jobs

Manage technical escalations for the DV+ platform, analyze large datasets with SQL and Excel, leverage AI tools to automate workflows, troubleshoot complex integrations and APIs, and coordinate cross-functional teams to drive scalable operational solutions.

Leads teller-line operations, risk controls, scheduling, customer support, issue resolution, compliance, and performance management. Coaches and develops direct reports, allocates branch resources, supports hiring, resolves escalated concerns, and builds customer relationships. The role also requires compliance with Loan Originator regulations and may involve referring customers to secured lending specialists.

Leads teller-line operations, risk compliance, scheduling, customer support, issue resolution, and service quality. Supervises, coaches, develops, and assists in hiring branch employees while allocating people and financial resources. Ensures adherence to banking regulations, policies, audit procedures, and escalation requirements. Engages customers, supports referrals for dwelling-secured products, and resolves complaints. The role requires Saturday availability and compliance with Loan Originator qualification and screening requirements.

Manage a portfolio of on-site shift leads across client sites, ensure shift coverage and operational quality, support site launches, coach and develop leads, maintain client relationships, escalate and resolve issues, and submit regular staffing and performance reports.

Own Energy CX’s revenue operating system, including HubSpot, revenue technology, data quality, forecasting, pipeline intelligence, capacity planning, metrics, quota tracking, and compensation administration. Build reliable reporting and forecasting infrastructure, diagnose pipeline and conversion issues, maintain CRM governance, and partner with engineering on data pipelines connecting HubSpot with billing and analytics tools.

Lead high-impact strategic operational initiatives end-to-end for Specialty Travel & Events. Diagnose complex system-level bottlenecks, design scalable cross-functional processes, analyze data (Excel/SQL) to inform executive recommendations, manage change and execution, and align teams to unblock technical and operational roadblocks to drive growth and stability.

Support Sales and Post-Sales GTM through reporting, analysis, strategic projects, playbook development, cross-functional alignment, market and competitive analysis, and success measurement to scale revenue operations.

Manage day-to-day operations for the Mid-Atlantic PDS market, implement operational strategies, support people development, use BI tools for reporting and process improvement, ensure compliance and risk management, and drive technology adoption to increase efficiency.

Lead FPDS operational governance for finance data pipelines: oversee 24/7 monitoring, SLA compliance, incident management, and month-end reconciliations. Drive financial controls, audit compliance, data quality, and operational framework modernization while managing a team and partnering with engineering and stakeholders to reduce defects and improve processes.

Leads teller-line operations, risk controls, scheduling, customer support, issue resolution, compliance, and service quality across a branch district. Coaches and develops employees, manages staffing and financial resources, supports hiring, and escalates customer or operational concerns. The role also assesses customer needs and refers interested customers to SAFE team members for dwelling-secured products while meeting Loan Originator regulatory requirements.

Leads teller operations, risk controls, scheduling, customer support, issue resolution, compliance, and performance management within a bank branch. Coaches and develops direct reports, allocates staffing and financial resources, supports hiring, resolves escalated concerns, and builds customer relationships. The role may assess customer needs and refer dwelling-secured product inquiries to qualified loan-originator team members while meeting regulatory requirements.

Leads teller-line operations, risk controls, scheduling, customer support, and service quality within a bank branch. Supervises, coaches, and develops direct reports; manages staffing and financial resources; resolves operational issues and complaints; ensures compliance with banking regulations, policies, audits, and escalation procedures. The role also assesses customer needs and refers interested customers to qualified loan-originator team members while meeting applicable regulatory requirements.

Leads teller-line operations, risk controls, scheduling, customer support, issue resolution, and compliance at a Wells Fargo branch. Coaches and develops direct reports, manages branch resources, supports hiring, improves customer and colleague experiences, and refers eligible customers to loan-origination specialists. Requires customer service experience, leadership experience, cash-handling capability, regulatory knowledge, and availability for most Saturdays.

Leads teller-line operations, risk controls, scheduling, customer support, issue resolution, and compliance at a Wells Fargo branch. Coaches and develops direct reports, manages staffing and financial resources, supports hiring, resolves escalated concerns, and helps customers with banking technology and referrals. The role requires customer contact, regulatory compliance, cash-handling awareness, and meeting Loan Originator requirements. Most Saturdays may be required.

Leads teller-line operations, risk controls, scheduling, customer support, compliance, and issue resolution across a banking branch. Supervises, coaches, and develops direct reports; manages staffing and financial resources; supports hiring and performance management; and ensures quality, timely execution, and regulatory adherence. The role also engages customers, refers eligible dwelling-secured product prospects to SAFE team members, and meets Loan Originator regulatory requirements.

Leads contact-center operations by supervising managers and teams, maintaining client relationships and service-level agreements, improving profitability and performance, developing employees, resolving workforce issues, ensuring contract compliance, and coordinating with cross-functional support teams. The role also oversees business reviews, vendor relationships, client satisfaction, operational improvement plans, and new-business opportunities.

Drives operational excellence through data analysis, dashboards, process improvements, and cross-functional project leadership. The role embeds with business units to manage day-to-day operations, investigate trends, answer strategic questions, implement workflows, coordinate stakeholders, track deliverables, and present insights to technical and non-technical audiences. It serves as a strategic partner to operations leadership in a fast-paced, ambiguous environment.

Manages venue operations for live events, including staffing, scheduling, event setup and teardown, facility inspections, housekeeping, changeovers, safety compliance, and daily reporting. Supervises hiring, training, performance management, and employee discipline. Develops and implements operating procedures, emergency plans, and risk-management policies while coordinating with other facility divisions to ensure readiness, efficient turnarounds, and smooth event execution.

Leads branch logistics, scheduling, inventory, equipment maintenance, field-team hiring and development, safety compliance, financial reporting, and process improvement. The manager drives operational efficiency, employee engagement, customer satisfaction, profitability, and adherence to company policies. The role requires a valid U.S. driver’s license, work authorization, willingness to obtain commercial pesticide certification within one year, and the ability to lift up to 50 pounds.

Assists the Operations Manager with daily service department execution, including scheduling, manpower allocation, warehouse and inventory operations, equipment staging, purchase orders, subcontractor oversight, and customer commitments. Supervises and coaches Service Coordinators, enforces operational procedures, supports administrative functions and technician training, and develops leadership skills for progression into an Operations Manager role. The position requires on-site work in warehouse and field environments.

Owns the full branch service department, including technician scheduling, dispatch, backlog and project execution, fleet maintenance, DOT compliance, budgeting, KPIs, and customer escalations. Leads and develops technicians and staff through coaching, training, accountability, and retention initiatives. Partners with sales leadership to align service capacity with revenue commitments while improving productivity, quality, efficiency, regulatory compliance, and financial performance.

Execute and refine clinical activation playbooks, support new client launches, provide operational coverage across Intake, Care Operations, and Care Guide teams, establish operating cadences, build performance dashboards, track funnel KPIs, identify bottlenecks, and partner with Engineering on workflow automations. The role requires cross-functional coordination, hands-on execution, and influencing peer managers without formal authority in a rapidly scaling health-tech operation.

Oversee arcade site operations, staff performance, service delivery, equipment maintenance, budgets, labor costs, inventory, cash accuracy, safety compliance, merchandising, cleanliness, and customer service. Develop procedures, train employees, manage supplies and prizes, audit arcade equipment, and partner with the Regional Service Manager to achieve business objectives. Flexible scheduling, including nights, weekends, and holidays, is required; travel may be necessary.

Leads a Structured Products Group deal execution and administration team supporting complex lending and securitization transactions. Oversees transaction execution, portfolio operations, documentation, fee tracking, onboarding, AML/KYC, data governance, audit readiness, compliance, client support, and process improvement. Partners with front-office, legal, risk, compliance, and operations stakeholders; manages resources, develops employees, resolves escalated issues, and advances operational controls and strategic initiatives.

Leads commercial operations by managing Pricing Analysts and Customer Data Specialists, optimizing processes across the customer lifecycle, analyzing margin and win/loss trends, overseeing reporting and forecasting, owning CRM and pricing tools, and collaborating with Product and Finance to support revenue growth and profitability.