Top Operations & Support Jobs

Oversee operational functions across multiple business units, identify process and systems improvement opportunities, establish metrics and standards, analyze operational data, and lead cross-functional implementation efforts. Develop communication and training plans for process changes, support audits and reporting accuracy, optimize resources, and partner with university leaders to improve services for learners and employees.

Supports Client Success operations across coaching and client-facing programs by owning workflows, lifecycle design, reporting, dashboards, forecasting, capacity planning, SOPs, and performance tracking. Analyzes engagement and client health data to identify risks and improvement opportunities, coordinates cross-functional initiatives, and prepares documentation for audits and partner reviews. Partners with Product, Analytics, Engineering, Finance, and Sales to align definitions, reporting, and operational priorities.

Leads branch operations for a fire and life safety business, overseeing engineering, projects, service, scheduling, billing, financial performance, asset management, staffing, safety, customer satisfaction, and team development. Manages budgets, revenue and margin targets, project costs, cash collections, vendors, subcontractors, and collaboration with sales to support branch growth.

Owns V2’s internal consulting operations, process improvement, reporting, project coordination, vendor and software lifecycle management, security governance, audits, and IT initiatives. The role manages penetration testing, data retention, access provisioning, platform administration, AI-enabled workflow development, product evaluations, renewals, and policy updates. It partners closely with operations and IT leadership while providing hands-on support across business processes, enterprise SaaS systems, compliance, and technology strategy.

Manage a medium-complexity equipment financing operations unit, lead and coach staff, oversee multiple processes, resolve escalations, drive service excellence and process improvements, and ensure efficient workload distribution and operational performance.

Leads approximately 10 help desk specialists supporting treasury management and digital banking clients. Oversees daily calls, chats, case management, staffing, service levels, productivity, quality, escalations, and client experience. Coaches employees, manages performance, analyzes operational metrics, improves processes, supports business transformation, and partners with internal teams to resolve complex issues and deliver responsive, accurate service.

Leads approximately 10 Help Desk Specialists supporting commercial, corporate, and business banking clients. Manages coaching, performance, staffing, service levels, queue operations, escalations, and client experience. Analyzes operational metrics, improves processes, supports transformation initiatives, and partners with internal teams to deliver timely, accurate treasury management and digital banking support.

Leads 24/7/365 enterprise IT operations, ensuring service availability, performance, reliability, SLA compliance, and incident resolution. Manages critical outages, root cause analysis, operational documentation, upgrades, maintenance windows, cybersecurity compliance, dashboards, and continuous service improvement. Partners with engineering teams to integrate technologies and oversees sustainment, procurement, security, asset management, and complex infrastructure environments.

Manage customer program operations supporting distributor and national account sales. Responsibilities include administering rebates and incentives, validating program setups, ensuring payment accuracy, maintaining CRM and program data, resolving submission errors, supporting reporting, improving processes, and maintaining audit readiness. The role partners with Sales, Finance, Rebates, and IT and requires a hybrid schedule in Bloomington, Minnesota, with travel up to 5%.

Manages franchise operations across an assigned territory by coaching franchisees, improving revenue and profitability, analyzing financial and operational metrics, enforcing brand and food-safety standards, supporting openings and remodels, coordinating training, and driving adoption of company initiatives. The role develops corrective action plans, strengthens guest experiences, supports franchise agreements and ownership transitions, and travels extensively to franchise locations.

Manages operations across a defined franchise territory, partnering with franchisees to improve revenue, profitability, compliance, guest experience, and brand consistency. Analyzes financial and operational metrics, develops corrective and growth plans, supports restaurant openings and remodels, communicates company initiatives, oversees training, and facilitates retraining. The role also assists with audits, franchise agreements, ownership transitions, and leadership recommendations while traveling extensively among locations.

Manage daily operations for a facility supporting 25–50 employees. Lead safety, compliance, workforce planning, recruiting, training, scheduling, payroll coordination, asset and project tracking, customer service, and team development. Investigate incidents, implement preventative measures, maintain traffic-control credentials, manage customer relationships, support business growth, oversee P&L, and ensure adherence to collective bargaining agreements and applicable regulations.

Manage branch operations and 25–50 employees while supporting the Branch Manager. Lead safety initiatives, regulatory compliance, workforce forecasting, recruiting, training, scheduling, payroll, asset tracking, customer service, and business development. Investigate accidents, implement preventative measures, maintain traffic-control credentials, manage employee issues, follow collective bargaining agreements, and develop high-performing teams while improving efficiency and reducing costs.

Leads daily IT infrastructure and service delivery across offices and remote environments. Oversees service desk operations, Microsoft 365, identity and endpoint management, networks, workplace technology, vendors, assets, budgets, continuity planning, and operational recovery. The hands-on manager leads infrastructure and support staff, coordinates incidents and changes, implements approved security controls, maintains documentation and audit evidence, and partners with security, development, QA, product, facilities, and business teams.

Leads the outdoor advertising operations team by planning crew schedules and routes, managing safety programs, training and evaluating employees, maintaining billboard structures and properties, overseeing construction projects, coordinating vendors, controlling expenses, and tracking inventory. The role also ensures advertisements, vegetation, equipment, and facilities are properly maintained and may occasionally perform billboard installation and maintenance.

Oversee day-to-day operations for Arizona and New Mexico chapter offices, including facilities, budgets, procurement, vendors, contracts, IT coordination, records, mail, payments, and logistics. Support the Executive Director, board and committee activities, recruitment, onboarding, events, and cross-functional planning. Coordinate office space, technology inventory, vendor compliance, and national office relationships while ensuring efficient administrative support across locations.

Own and improve onboarding, training, and enablement programs for technical data teams. Build scalable systems, resources, and workflows; support recruiting through candidate evaluation and interviews; use AI tools to maintain content and identify training gaps; and measure onboarding, training, and operational outcomes using KPIs and automated tracking. The role partners cross-functionally with data leaders and employees in a fast-growing, ambiguous environment.

The Operations Manager oversees the daily operations of a shelter, managing staff, ensuring safety and compliance, and driving quality improvement initiatives.

Leads a team of approximately 10–12 employees in a national lockbox operation. Oversees daily workflows, SLAs, productivity, quality, and performance metrics while coaching employees and addressing concerns. Investigates processing issues, transmission failures, and exceptions; resolves client and operational escalations; partners with internal teams; and drives process improvements, operational efficiency, and positive employee and client experiences.

Oversee branch field operations, including job scheduling, labor and equipment allocation, personnel leadership, safety compliance, training, equipment maintenance, regulatory adherence, and continuous improvement. Partner with the Branch Manager and sales team to meet customer needs, improve efficiency and profitability, and achieve branch performance goals. Ensure compliance with DOT requirements, SOPs, qualification tracking, safety audits, and post-job reviews.

Manage smooth daily school operations, including arrival, attendance, transitions, meals, dismissal, office staffing, supplies, facilities, technology, enrollment, events, and field trips. Supervise the School Operations Administrator, coordinate student health and safety protocols, support emergency response, communicate with families and staff, and collaborate with the Director of Operations on special projects and continuous improvement.

Oversees daily operations for a large functional area, manages professional teams, sets priorities, and ensures service and process delivery. Leads project reviews, operational planning, continuous improvement, and employee development. Provides supervision, coaching, performance reviews, hiring and compensation recommendations, and change leadership. Builds cross-functional relationships, manages customer expectations, communicates departmental goals, and develops solutions that improve business effectiveness.

Own GTM strategy and operations, including KPI dashboards, revenue planning, quota tracking, forecasting, business reviews, and process optimization. Partner cross-functionally with Sales, Finance, Marketing, Product, and Customer Success to improve data integrity, operational efficiency, and growth. Build AI agents to automate recurring workflows and reporting. Use analytics and customer engagement metrics to generate actionable recommendations and drive measurable business outcomes.

Supervise teller operations and risk controls, deliver excellent customer service, manage teller schedules, coach and develop staff, resolve operational issues, and ensure compliance with banking and Loan Originator regulations.

Drives operational excellence across client programs by managing KPIs, reporting, process documentation, project plans, budgets, and continuous improvements. Leads cross-functional initiatives, client onboarding, compliance, business planning, and executive presentations. Monitors campaign delivery, financial performance, and contractual targets while identifying efficiencies and resolving service issues. Supports account strategy, innovation, client relationships, and employee training.