Top Operations & Support Jobs

Owns daily IT service delivery, reliability, cost management, and continuous improvement. Leads the help desk, implements and expands Freshservice ITSM into enterprise service management, establishes workflows, SLAs, automations, reporting, runbooks, and knowledge resources. Oversees monitoring and alerting, vendor invoices, SaaS licensing, operational budgets, and support quality. Recruits, mentors, and develops the IT operations team while managing escalations and stakeholder relationships.

Manage daily operations and supervise case managers, ensuring quality service delivery, reporting, staffing, and performance. Coordinate with leadership, partners, accounting, and project directors on meetings, budgets, forecasting, project plans, contract management, staff development, and program delivery. Assign case managers, oversee customer documentation, maintain reporting standards, and support workforce program development and financial sustainability.

Manages New Mexico business unit operations across facilities, office administration, fleet, safety, onboarding, events, and organizational support. Coordinates vendors, facilities maintenance, inventory, vehicles, events, travel, communications, and information systems. Oversees projects, improves business processes, analyzes reports, ensures policy and regulatory compliance, supports leadership and trustees, and coordinates with cross-functional teams. Requires regular Santa Fe office presence, travel as needed, and a valid driver’s license.

Manages front desk coverage and visitor reception while maintaining a clean, organized, and well-stocked office. Coordinates supplies, deliveries, facilities vendors, and shared spaces. Provides administrative support to Sales Operations, including travel and fleet bookings, marketing supplies, event logistics, agent documentation, accounting reports, HR events, and invoice processing. Requires strong organization, reliability, professionalism, and the ability to manage multiple responsibilities.

Oversee daily e-commerce operations, including online orders, product listings, inventory, deliveries, customer service, reporting, and process optimization. Lead e-commerce associates, provide training, manage budgets, ensure regulatory compliance, investigate complaints, and implement strategies that improve efficiency, customer satisfaction, and profitable sales. Collaborate with merchandising, marketing, IT, and customer service teams while analyzing performance metrics and identifying growth opportunities.

Oversee Kansas City lockbox processing and customer service teams, ensuring accurate payment processing, SLA performance, staffing, quality, regulatory compliance, risk controls, and audit readiness. Hire, train, coach, and evaluate employees; coordinate equipment support with IT and vendors; resolve client inquiries and exceptions; prepare operational reports; and lead process automation and efficiency initiatives.

Own Hive’s live US customer operations in Texas, including operator recruitment, training, shift coverage, safety, quality, KPIs, customer communication, incident resolution, and continuous improvement. Build the initial US operating infrastructure, support early autonomous-machine deployments, establish scalable procedures, and create feedback loops with Product, Engineering, and Delivery teams. Lead operators and develop reliable, safe, and predictable operations across customer sites.

Leads branch logistics, scheduling, inventory, equipment maintenance, field-team hiring and development, safety compliance, financial reporting, and process improvement. Oversees daily operations to improve efficiency, employee engagement, customer satisfaction, service quality, productivity, and profitability. Must obtain and maintain required commercial pesticide certification within one year and meet physical lifting requirements.

Leads a 12-person, multi-site Asset Servicing team handling class actions, domestic and global proxy operations, and income-related processing. Oversees operational risk, escalations, regulatory compliance, vendor and stakeholder partnerships, process improvements, testing, system changes, and transformation initiatives. The manager develops employees, drives operational excellence, supports client service, and leads teams through organizational change within a custody and securities operations environment.

Provides operational leadership and administrative support for academic affairs, coordinating academic policies, calendars, scheduling, faculty appointments, curriculum governance, accreditation compliance, reporting, and institutional projects. Maintains academic and faculty records, supports student information system data integrity, analyzes operational data, coordinates cross-functional stakeholders, and recommends process improvements. The role requires strong organization, communication, analytical, project management, and higher education administration skills.

Leads the renewal operating model, process transformation, reporting, forecasting, and AI-enabled automation. Builds trusted dashboards, improves data quality and forecast accuracy, reduces manual work, and drives cross-functional change across Renewals, Customer Success, Sales, Finance, Data & Analytics, and Information Systems. Establishes governance, controls, documentation, and responsible AI practices while delivering actionable insights and communicating operational progress, risks, and recommendations to senior leaders.

Own strategy and daily operations for Vanta’s mid-to-late funnel upmarket sales motion. Lead opportunity management, forecasting, complex deal structuring, contracting workflows, Rules of Engagement, and cross-functional process improvements. Partner with Sales, Deal Desk, Finance, Legal, and GTM Systems teams to improve seller effectiveness, conversion, sales efficiency, and revenue predictability. Diagnose funnel friction, guide complex deals, align stakeholders, and implement scalable operating-model improvements.

Manage design, deployment, maintenance, and security of the bank's network infrastructure. Lead network engineers, technicians, and Help Desk; troubleshoot outages; enforce security best practices; forecast capacity and budgets; monitor performance and unified communications; ensure policy compliance and continual service improvements.

Manage school operations, including daily procedures, compliance, attendance, enrollment, assessments, procurement, inventory, technology, food service, transportation, facilities, events, and family engagement. Lead and coach the operations team, maintain accurate internal and state data systems, prepare reports, coordinate vendors, document protocols, and ensure efficient support for students, families, and staff.

Supports vacation ownership sales operations under a licensed broker by coordinating scheduling, meetings, training logistics, goal tracking, document workflows, transaction records, signatures, trust-fund processing, and factual status updates. Ensures compliance with California real estate regulations and maintains audit-ready documentation. The role is unlicensed initially, prohibits negotiation or sales activities, and requires obtaining an unrestricted California real estate license within 120 days of hire.

Leads daily customer operations, frontline employee performance, revenue generation, customer satisfaction, service quality, budgets, safety, and vendor relations. Resolves customer issues, drives sales processes, improves productivity, enforces operating standards, communicates business updates, conducts evaluations, supports recruiting, and develops an engaged, high-performing team.

Manage branch operations and service delivery while supporting the Branch Manager in achieving financial, safety, compliance, and productivity goals. Oversee sales initiatives and performance management for inside sales representatives, drivers, and other staff. Coach and motivate employees, promote safety and accountability, ensure policy compliance, and deliver strong customer service.

Build and own Mytra’s internal operating system, including information architecture, AI-assisted workflows, documentation, and cross-functional processes. Establish reliable handoffs from sales through deployment, surface dependencies and risks, translate between commercial, product, engineering, and operations teams, and drive adoption of scalable communication and documentation standards. Configure tools and automate workflows using AI-native approaches to turn tribal knowledge into repeatable operating infrastructure.

Oversee branch and business operations by managing safety, training, standard operating procedures, KPIs, fleet and labor utilization, inventory, deliveries, and customer satisfaction. Lead operational assessments, continuous improvement, capacity planning, and strategic initiatives while coordinating with branch, regional, corporate, executive, and field leadership. Ensure safe, timely, cost-effective, and high-quality service delivery.

Leads daily residential and commercial plumbing operations across field and office teams. Responsibilities include developing staff, managing scheduling and dispatch, monitoring KPIs and profitability, overseeing quality and code compliance, resolving escalated customer issues, managing budgets and P&L performance, improving processes and training, and partnering with leadership on business objectives.

Manages internal operations for CHEST’s Business Development Division, including contract processing, budget development and tracking, funded-program reporting, milestone monitoring, supporter communications, marketing materials, recognition compliance, Annual Meeting program execution, and centralized pipeline and performance tracking. Coordinates across Finance, Legal, Marketing, project management, and business development stakeholders while identifying risks, resolving operational issues, and supporting program renewals and expansions.

Oversee local marine operations across project management, engineering, manufacturing, procurement, quality, logistics, maintenance, and fulfillment. Develop action plans, budgets, performance metrics, and continuous-improvement programs; monitor implementation and corrective actions; optimize working capital; and ensure quality, service, lead-time, health, safety, integrity, and customer expectations are met. Build and lead diverse multinational teams while collaborating with customers and relevant stakeholders.

Manages the operational health and effectiveness of the Ford account by maintaining reporting, financial and pipeline visibility, Salesforce data, pursuit governance, contracts, SOWs, change requests, and account processes. Coordinates sales, delivery, finance, and operations teams; prepares executive dashboards and presentations; tracks risks, actions, and commitments; and supports account planning, resource coordination, and leadership governance.

Manage daily imaging operations, optimize workflow and capacity planning, maintain imaging equipment and DR processes, support and train staff, coordinate chain-of-custody/security, and represent the branch on DMS operations and implementation calls.

Oversee operational excellence across a designated region and multiple District Operations Managers. Drive strategic initiatives, KPIs, sales performance, process improvements, associate development, change management, safety compliance, and operational transformations. Support mergers and acquisitions through due diligence and market analysis, partner with sales and corporate teams, and maintain consistent operational standards. The role involves managing subordinate leaders and requires overnight travel more than 50% of the time.