Operations Manager

Schrader Plumbing | Fort Worth, TX

Are you an experienced plumbing leader ready to take the next step in your career?

Schrader Plumbing is looking for a hands-on Operations Manager to lead our field and office teams while driving operational excellence, customer satisfaction, and business growth. This is an opportunity to make a direct impact on a growing company where your leadership, operational expertise, and industry knowledge will shape the future of the business.

If you're passionate about developing people, improving processes, and delivering exceptional customer experiences, we want to meet you.

• 15% Annual Performance Bonus

• Medical, Dental, Vision & Life Insurance

• Health Benefits

• 401(k)

• Paid Time Off

• Company that values leadership, accountability, and growth

• Opportunity to build high-performing teams and influence company success

As the Operations Manager, you'll oversee the daily operations of our residential and commercial plumbing business while leading both field and office personnel.

Your responsibilities include:

• Leading, mentoring, and developing technicians, dispatchers, and office staff.

• Driving operational performance, efficiency, and profitability.

• Monitoring KPIs, revenue, gross margin, and production goals.

• Managing scheduling, dispatch, workflow, and job completion.

• Ensuring an outstanding customer experience on every job.

• Reviewing completed work for quality, safety, and code compliance.

• Resolving escalated customer concerns professionally.

• Managing budgets and understanding P&L performance.

• Improving operational processes, training programs, and team accountability.

• Working closely with company leadership to achieve business objectives.

• 10+ years of plumbing experience

• 5+ years leading service, operations, or field teams

• Current Journeyman Plumber or Responsible Master Plumber (RMP) License

• Strong understanding of residential and commercial plumbing operations

• Experience managing technicians, dispatch, scheduling, and customer service teams

• Knowledge of budgeting, KPIs, forecasting, and operational performance

• Experience with ServiceTitan strongly preferred

• Strong leadership, communication, coaching, and decision-making skills

• Ability to motivate teams while holding them accountable to high standards

At Schrader Plumbing, we hire people who lead with:

• Accountability

• Integrity

• Honesty

• Respect

• Confidence

• Growth

If you're looking for more than just a management position and want the opportunity to lead a high-performing team, drive results, and help shape the future of a growing plumbing company, apply today!