The Account Operations manager plays a critical role in supporting the overall health, growth, and operational effectiveness of the Ford account. This individual partners closely with the Client Partner, Delivery Partner, and account leadership team to ensure accurate reporting, pipeline management, pursuit governance, sales operations, and contract administration activities are executed efficiently.
The role serves as the operational backbone of the account, providing visibility into account performance, supporting business development activities, maintaining key systems of record, and helping drive disciplined account management processes.
Responsibilities
Account Reporting & Business Operations
Develop and maintain weekly, monthly, and quarterly account reporting packages.
Track account financials, pipeline, bookings, revenue, backlog, and resource utilization metrics.
Prepare executive-level reporting, dashboards, and leadership presentations.
Monitor account performance KPIs and identify trends, risks, and opportunities.
Support quarterly business reviews, account planning sessions, and leadership meetings.
Salesforce Management
Maintain accurate account, opportunity, project, and customer information within Salesforce.
Ensure pursuit, pipeline, and forecast data is current and aligned with account leadership expectations.
Support data quality efforts and process compliance across account systems.
Create and distribute reports and dashboards for sales and delivery leadership.
Pursuit & Pipeline Management
Coordinate pursuit tracking from qualification through proposal submission and contract execution.
Maintain pursuit calendars, milestones, deadlines, and action plans.
Facilitate collaboration between sales, client partners, delivery leaders, solution architects, and supporting practices.
Monitor pursuit status and provide regular updates to account leadership.
Assist with proposal development activities, content collection, approvals, and submission readiness.
SOW & Change Request Management
Coordinate Statement of Work (SOW) development and approval processes.
Track contract modifications, amendments, and project change requests.
Manage change request workflows and documentation between client and delivery teams.
Maintain repositories of executed contracts, SOWs, purchase orders, and change requests.
Account Governance & Coordination
Support account leadership in driving governance processes and operational discipline.
Track action items, risks, decisions, and commitments from leadership meetings.
Coordinate account planning activities and follow-up actions.
Assist with resource planning, onboarding coordination, and account communications.
Facilitate cross-functional collaboration among sales, delivery, finance, and operations teams.
Qualifications
Bachelor's degree in Business, Operations, Marketing, Finance, Information Systems, or related field.
7-10 years of project management and/or business operations experience, ideally at Senior Project Manager level or above.
Experience working with Salesforce CRM and reporting tools.
Experience with Jira or other project tracking platforms.
Strong proficiency in Microsoft Excel, PowerPoint, and Power BI.
Excellent organizational and project coordination skills.
Strong verbal and written communication skills.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Preferred Qualifications
Prior experience on a large, strategic account with a formal client VMO relationship.
Familiarity with Oracle, PowerBI, MS Excel, MS Office, and time entry/forecast approval workflows.
Experience in Automotive & Industrials or a comparable strategic account environment.
Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.
WHO WE ARE
Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.
WHAT WE BELIEVE
At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.
We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disability Accommodations:
Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.
Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.
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About UsPerficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.
Skills Required
- Bachelor's degree in Business, Operations, Marketing, Finance, Information Systems, or a related field
- 7-10 years of project management and/or business operations experience, ideally at Senior Project Manager level or above
- Experience working with Salesforce CRM and reporting tools
- Experience with Jira or other project tracking platforms
- Strong proficiency in Microsoft Excel, PowerPoint, and Power BI
- Excellent organizational and project coordination skills
- Strong verbal and written communication skills
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Prior experience on a large, strategic account with a formal client VMO relationship
- Familiarity with Oracle, Power BI, Microsoft Excel, Microsoft Office, and time entry or forecast approval workflows
- Experience in Automotive and Industrials or a comparable strategic account environment
Perficient Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Perficient and has not been reviewed or approved by Perficient.
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Retirement Support — Retirement offerings are positioned as robust, including a 401(k) with company match, an Employee Stock Purchase Plan, and an option for after-tax contributions (mega backdoor Roth). Eligibility details are described as clear for core benefits, supporting confidence in plan access timing.
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Parental & Family Support — Parental benefits are described as structured, with paid maternity recovery time and paid parental leave for all new parents. Company-paid disability coverage is also highlighted, strengthening the overall family support posture.
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Fair & Transparent Compensation — Compensation is characterized as generally market-aligned for a portion of roles, with examples of pay being viewed as fair or decent in certain contexts (such as remote or region-specific situations). Variable pay potential appears stronger in some tracks, improving perceived competitiveness for those roles.
Perficient Insights
What We Do
Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, we bring big thinking and innovative ideas, along with a practical approach to help the world’s largest enterprises and biggest brands succeed.
