Top Senior Operations Jobs in Jacksonville, FL

Lead a team to define, prioritize, and deliver mortgage servicing capabilities. Own BRDs, validate report logic, manage cross-functional initiatives, support UAT/implementation, drive process improvements, ensure regulatory and control compliance, and present status to senior leaders.

Leads cross-functional strategy execution across corporate travel divisions, coordinating operating rhythms, online booking tool needs, contracts, client issue resolution, process improvements, and reporting to the CEO. Acts as a liaison between Options Travel and Engine, influences senior stakeholders without direct authority, and supports partner-network and global-fulfillment initiatives.

Owns business strategy, analytics, processes, and systems supporting the Partnerships organization. Responsibilities include executive planning and reporting, partner revenue dashboards, quote-to-cash operations, renewal and expansion processes, Salesforce and go-to-market technology improvements, partner event operations, roadmap development, and mentoring junior teammates.

Leads Revenue Operations strategy, Salesforce systems, processes, data quality, and roadmap prioritization across direct, partner, and digital go-to-market teams. Manages and coaches RevOps analysts and administrators, oversees workflow documentation, supports CRM and CPQ implementations, and partners cross-functionally on trade-offs and scalable process improvements. The role requires extensive Salesforce and Revenue Operations experience, global organization support, and monthly travel for internal or team events.

Own and optimize Dynatrace’s marketing technology stack across selection, implementation, integrations, governance, documentation, and retirement. Develop the martech roadmap, evaluate tools, manage system configuration and data flows, troubleshoot issues, and coordinate upgrades and migrations. Define metrics and dashboards for adoption, utilization, data quality, performance, efficiency, and ROI. Partner with Marketing, IT, Business Operations, Legal, Analytics, and enablement teams to improve tool governance, training, and business value.

Execute and monitor promotional programs for the Lottery business from setup through closeout. Configure offers, validate campaign requirements, maintain launch calendars, coordinate with CRM and Marketing teams, monitor delivery and promotional performance, investigate issues, and report revenue and sales metrics. Improve repeatable operational processes and identify automation opportunities while coordinating multiple stakeholders and timelines.

Lead the expansion of in-person behavioral healthcare, with an initial focus on scaling psychiatry services and building office safety and suitability programs. Develop provider acquisition channels, value propositions, demand-generation strategies, and regulatory compliance processes. Own cross-functional strategic initiatives, analyze operational data, build financial models, communicate recommendations to executives, and support evolving company priorities.

Owns high-impact business operations and strategic initiatives across customer delivery, commercial operations, business systems, talent strategy, and growth areas. Builds scalable processes, tools, and AI-enabled workflows; improves delivery and cost structures; partners with executives and cross-functional teams; develops hiring strategies for specialized talent; and leads special projects in a fast-growing defense technology company.

Leads ChowNow’s GTM Revenue Operations function across Sales, Onboarding, Customer Success, Marketing, and Business Systems. Owns GTM process improvement, systems architecture, technical-debt reduction, workflow design, forecasting, territory and compensation infrastructure, and cross-functional alignment. Manages a team of 5–7 direct reports while advising the CEO on systems risks, priorities, and strategic opportunities.

Drive complex cross-functional initiatives, identify operational opportunities, build scalable workflows, analyze data, and deliver measurable improvements. The role owns initiatives from scoping through execution, coordinates stakeholders without formal authority, designs scalable systems and processes, and provides structured recommendations to support pod and organizational priorities.

Leads complex, cross-functional business operations and strategy initiatives from concept through measurable execution. Responsibilities include analytical modeling, SQL-based analysis, operational planning, performance measurement, mechanism design, stakeholder alignment, executive communication, and independent project ownership. The role drives strategic projects, launches initiatives, and improves scalable business processes in a remote-first mental healthcare company.

Owns Microsoft alliance operations across partner funding, Marketplace transactions, co-sell workflows, data quality, compliance, reporting, and executive business reviews. Coordinates Sales, Finance, Marketing, Deal Desk, and Microsoft stakeholders while improving processes, automation, funding utilization, transaction efficiency, and operational controls. Builds dashboards and translates partnership data into leadership insights. The role requires hands-on Microsoft partner ecosystem experience and strong analytical, organizational, communication, and commercial operations skills.

Leads high-impact business operations initiatives, builds scalable processes and systems, analyzes complex data, partners with Product, Data, and Operations leaders, manages cross-functional execution, mentors team members, and builds a growing operations team to deliver measurable business results.

Leads the design and operation of an integrated renewals and commercial operations function covering pricing, deal desk, contract negotiation, discount governance, and RFP resources. Redesigns processes using AI and automation, defines CPQ and contract lifecycle requirements, improves ARR and productivity, establishes commercial policies, monitors KPIs, and builds a high-performing team while partnering with Sales, Legal, and Finance.

Perform 1LOD transactional and supplier oversight testing, build and expand test scripts, analyze multi-source data, document findings, communicate risk implications, mentor and train analysts, and partner with stakeholders to ensure corrective actions and regulatory alignment.

Manage fraud operations teams and a portion of the fraud loss portfolio. Oversee fraud detection strategies, operational objectives, risk-based decision-making, compliance, resource planning, budgets, and change initiatives. Evaluate employee performance and make personnel recommendations while ensuring analysts balance fraud prevention, customer impact, and organizational risk. The role also requires sound judgment, effective communication, and accountability for regulatory and control standards.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Build and lead Apollo’s Partner Operations function within Revenue Operations. Own partner operating models, systems architecture, data quality, attribution, reporting, lifecycle instrumentation, deal registration, commercial operations, and revenue-share coordination. Translate partnership strategy into scalable processes and cross-functional requirements across Systems, Data, Finance, Legal, and Partnerships. Use analytics, automation, and AI to improve partner performance, operational efficiency, and revenue visibility.

Leads Nearmap’s operations organization, overseeing service delivery, quality assurance, process standardization, continuous improvement, training, performance metrics, budgets, vendors, incident response, and business continuity. Partners with Product, Sales, and Technology teams to improve services and customer outcomes while ensuring compliance with contracts, regulations, and service-level agreements. Requires substantial production management experience and expertise in quality control, process improvement, project coordination, and team leadership.

Lead and manage one or more fraud operations teams (vendors or inter-affiliates) to minimize fraud losses. Oversee portfolio decisions using risk/reward and customer-centric approaches, implement detection strategies, monitor operational objectives, manage budgets and resources, participate in change management, ensure compliance with laws and policies, and escalate control issues while supervising team performance.

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Leads centralized revenue operations across Sales, Marketing, SDR, Partner, and Solutions Consulting functions. Partners with the CRO on planning, forecasting, territory design, quotas, pipeline health, and executive reporting. Oversees revenue operations, enablement, systems, data governance, KPI dashboards, and cross-functional operating cadences. Builds and manages a multifunctional team while scaling GTM processes, technology, and AI-enabled infrastructure.

Leads Revenue Operations across Sales, Marketing, SDR, and Enablement functions. Partners with the CRO on revenue planning, forecasting, territory design, quota setting, pipeline health, executive reporting, and operational cadence. Owns revenue technology, data governance, funnel processes, KPI dashboards, and cross-functional alignment. Builds and manages a multifunctional operations team while improving sales productivity, enablement, forecast accuracy, and scalable go-to-market processes.

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.

Leads Microsoft Marketplace strategy and operations, including strategic planning, business reviews, governance, KPI frameworks, investment prioritization, executive reporting, and cross-functional execution. Advises senior leadership, drives organizational effectiveness, manages risks and resources, and leads a global team of strategy, operations, business management, and program leaders across a technology marketplace ecosystem.