Top Senior Operations Manager Jobs in Jacksonville, FL

Lead and develop an enterprise Service Desk (~20 staff) supporting ~26,000 users. Own incident and escalation management, operational performance, workforce development, and service modernization through automation, AI, self-service, ServiceNow, and Moveworks. Drive root-cause elimination, knowledge management, analytics, major incident response, and cross-team collaboration to improve reliability and user experience.

Lead and oversee all Bermuda operations for Coinbase, including outsourced vendors, regulatory and banking interactions, operational resilience, incident response, SLA and supervision frameworks, and first-line defense activities like launch assessments, audits, and regulatory examinations.

Lead data-driven provider quality initiatives across the provider network: analyze large datasets, identify gaps and opportunities, design and execute cross-functional programs (note quality, provider reviews, AI documentation), and measure outcomes to improve core metrics.

Own and improve Delivery operations workflows connecting customer demand to capacity planning, cost visibility, reporting, and execution. Lead Jira infrastructure, staffing and cost models, build dashboards and decision-useful materials, partner cross-functionally, and drive automation and AI to simplify recurring work. Maintain operating cadences and support strategic planning; travel up to 10%.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

The Manager II Sales Operations will streamline customer experiences for the Enterprise sales team, lead a team of coordinators and analysts, and enhance overall sales processes in collaboration with various departments, focusing on revenue growth.

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.

Lead RevOps analytics and GTM engineering to scale revenue processes. Build analytics infrastructure, evaluate AI-first tech, automate lead-to-cash workflows using AI-assisted development, integrate systems, and deliver data-driven strategic insights across Sales, Marketing, and Post-Sales.

The Client Engagement Operations Manager supports Client Services by coordinating RFP processes, improving efficiency, ensuring compliance, and enhancing vendor management. Responsibilities include project management, process improvement, and collaborating across departments to drive operational excellence.

The Senior Renewal Operations Manager builds and scales operations for high-volume renewals, ensuring reporting accuracy, data integrity, and operational processes across teams.

Lead revenue operations by administering and optimizing HubSpot, managing GTM integrations, building dashboards and forecasts, defining KPIs, improving processes and data governance, supporting planning and territory/quota administration, and driving automation and AI-enabled productivity improvements across sales and marketing.

The Operations Manager oversees site integration and operational efficiency, managing RSO teams and ensuring successful departmental setups across multiple facilities with a focus on continuous improvement.

The Operations Manager will oversee site integration strategies, manage reconditioning teams, ensure operational efficiency, and lead continuous improvement projects.

The GTM Operations Manager drives reporting on performance metrics across GTM and CX teams, enhancing processes and improving efficiency to drive pipeline creation and revenue growth while collaborating with marketing and sales teams.

Manage sustainment operations and Contractor Logistics Support for advanced defense systems, overseeing logistics, field support, and readiness metrics.

The Product Operations Manager ensures the stability and reliability of cloud-native systems, leading incident response, managing on-call operations, and driving operational improvements through automation and coordination across teams.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

The Operations Manager oversees government contracts, manages team performance, and provides training while ensuring quality service delivery and team development.

Lead and coach a claims support team to ensure accurate, consistent execution and timely resolution of escalations. Monitor workflow, quality, and productivity; use data and reporting to identify trends and drive continuous improvement. Partner with QA, training, and cross-functional teams to adopt tools (including AI-enabled solutions), simplify processes, and scale operations while building a culture of accountability and development.

The GTM Operations Manager will enhance revenue operations by supporting pipeline management, forecasting, performance analysis, and system operations for a scalable revenue engine.

Lead and optimize debit card operations including fraud management, vendor and bank relationships, card supply chain, dispute resolution, tooling administration, and data-driven fraud prevention. Collaborate cross-functionally to implement efficiencies, reduce support tickets, and maintain compliance with payment regulations.

Manage staff and coordinate cross-functional initiatives in healthcare operations, drive change management, and develop policies to enhance organizational performance.

The Senior Engineering Operations Manager will guide transit agency clients on operational strategies, maintenance planning, and system readiness, leveraging extensive experience in public transit operations.

The IT Operations Manager will oversee day-to-day IT operations, including managing MSP, network and cloud infrastructure, identity management, systems administration, and user support, while ensuring security and optimal performance across all platforms.

Lead end-to-end post-trade clearing for Coinbase Derivatives Exchange, managing clearing, settlement, margining, reconciliation, incident escalation, external relationships, regulatory filings, and building a scalable clearing operations team.