Provides remote customer and technical support to bank partners, merchants, and cardholders regarding electronic payments and financial services. Responsibilities include handling high-volume inbound calls, researching account details, troubleshooting routine issues, documenting interactions, escalating complex concerns, and meeting productivity and quality targets. The role requires accurate use of multiple applications, professional communication, and a secure home work environment.

Lead compliance, risk mitigation, and infrastructure oversight for Data & Analytics Platforms. Coordinate remediation, identify vulnerabilities, define system requirements, partner with product and engineering teams, mentor junior analysts, produce technical documentation, and drive corrective action plans to ensure secure, compliant platform operations.