Top Customer Success Jobs

Serve as primary contact for LMS administrators and users: troubleshoot issues, manage support cases, train customers, administer LMS functionality, escalate technical problems, document interactions, and collaborate with cross-functional teams to improve customer experience.

Own customer relationships and outcomes as a trusted advisor. Drive adoption, monitor account health and KPIs, develop strategic success plans, run onboarding and QBRs, mitigate churn, meet retention and expansion targets, and coordinate internal teams to enhance the customer experience.

Serve as primary customer contact for assigned accounts, build strong relationships, develop account plans, run regular cadences, track incidents and service requests, escalate and coordinate resolutions, identify upsell opportunities, report on performance metrics, gather feedback, and maintain service delivery knowledge base to ensure client success.

As a Customer Success Manager at Relay, you will manage hospitality accounts, drive revenue growth, and ensure customer satisfaction through strategic partnerships and value realization.

Lead and grow a team of Customer Success Managers focused on the nonprofit vertical. Own accounts, drive onboarding, adoption, expansion and executive engagement, build playbooks and processes, coach for ROI-driven outcomes, influence product roadmap, and partner cross-functionally to scale customer success.

Serve as the strategic partner and executive interface for 30+ enterprise accounts. Drive adoption, onboarding, renewals, upsell, and product feedback. Monitor account health, resolve escalations, deliver data-driven Executive Business Reviews, and coordinate cross-functional teams to maximize client ROI and retention.

Manage a book of enterprise/mid-market customers as primary post-sale contact to drive adoption, retention, renewals, and expansion. Lead onboarding, configure solutions to meet compliance/insurance requirements, conduct business reviews, forecast account health, and coordinate cross-functional resources to resolve issues and improve CS processes.

Manage a portfolio of customers from onboarding through renewal and expansion. Run strategic check-ins, translate customer goals into product requests, drive adoption and measurable value, identify expansion opportunities, and align stakeholders across product and engineering to ensure customer outcomes.

Manage a portfolio of customers from onboarding through renewal and expansion; run strategic check-ins; drive adoption and measurable value; translate customer feedback into product requests; identify expansion opportunities; keep stakeholders aligned; act as customers' internal advocate.

Own and deepen strategic customer relationships, ensure effective onboarding and training, drive campaign success through data-driven insight, coordinate cross-functional teams, identify expansion opportunities, and contribute to scalable CS processes and customer retention.

Lead and coach a team of senior Customer Success Managers for North America Enterprise. Protect and grow enterprise revenue by driving retention, reducing churn, and uncovering expansion. Build playbooks and proactive intervention strategies, use data to forecast risks and optimize portfolios, and act as executive escalation and cross-functional partner to ensure successful customer journeys and renewals.

Manage customer lifecycle from onboarding through renewal and expansion. Coordinate with Growth Strategists, engineers, and AI systems to launch experiments, drive adoption, quantify ROI, run business reviews and demos, translate feedback into product priorities, and identify upsell and renewal opportunities while building scalable CSM processes.

Serve as primary customer contact for schools/districts, lead onboarding and implementation, drive product adoption and operational excellence, monitor health to prevent churn, identify growth opportunities, and advocate customer needs internally.

Manage customer lifecycle for digital advertising clients, optimize campaign performance using data analysis, advise on SEO/SEM/social strategies, drive retention and upsells, coordinate internal teams for campaign execution and revenue forecasting in Salesforce.

The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.

Owner of Grow (GoHighLevel) onboarding, churn-saves, and escalated technical support. Run White Glove setups, lead live configuration calls, troubleshoot automations/integrations/A2P SMS, document work, and surface patterns to CX Ops and Product to increase adoption and retention.

Provide empathetic, accurate phone and digital customer support for shareholder accounts, resolve routine to complex inquiries, follow procedures, use company systems, and collaborate with teammates. Participate in hybrid training and work primarily from the Louisville office.

Lead the Americas Customer Success organization to drive adoption, retention, and customer value across segments. Manage managers, operationalize CS strategy, mitigate renewal risk, enable executive engagement, and partner cross-functionally to scale AI-driven adoption and measurable outcomes.

Own post-sale lifecycle for a portfolio of enterprise accounts — onboarding, adoption, expansion, and full-cycle renewals. Build executive relationships, run QBRs/EBRs, track adoption metrics, manage renewals/forecasting in Salesforce, identify upsell opportunities, and act as voice of the customer internally.

Serve as trusted advisor for US and global customers: manage onboarding, implementation, adoption, strategy calls, health monitoring, risk mitigation, renewals, and identify upsell opportunities while collaborating cross-functionally to maximize customer value.

Manage a portfolio of ~20 mid-market and enterprise accounts to drive adoption, value, renewals, and expansion. Own onboarding, churn prevention, upsell/cross-sell, health metrics, usage analysis, and stakeholder relationships while providing product feedback and occasional technical support.

Manage the full lifecycle of strategic telehealth partners: lead implementation, drive patient and provider adoption, develop success plans and KPIs, act as primary client contact, coordinate cross-functional teams, present data-driven business reviews, and identify growth opportunities.

Own the full post-sale lifecycle for a portfolio of enterprise network customers: drive adoption, define success metrics, run QBRs/EBRs, manage renewals and expansions, log activity in Salesforce, and act as the customer advocate internally to ensure retention and growth.

Own technical customer support and the support inbox for Axle's API and admin interfaces. Troubleshoot API/authentication issues, run GTM operational support, build and maintain knowledge base and runbooks, automate recurring workflows with lightweight tooling, and surface product feedback to internal teams to scale customer success operations.

Serve as primary business partner for an assigned dealer portfolio to drive revenue growth, retention, product and software adoption. Generate outbound sales, qualify leads, expand accounts through upsell/cross-sell, coordinate onboarding and training, manage pipelines/CRM reporting, and collaborate with sales, marketing, and operations to grow market share and resolve customer issues.