Top Customer Success Jobs

The Customer Experience Engineer will lead technical onboarding, guide customers on ECAD workflows, and identify expansion opportunities while supporting their adoption of AllSpice.

The Customer Success Operations Analyst will build reporting and dashboards, drive data-informed decisions, and improve customer success outcomes through analytics and automation.

Manage a portfolio of post-onboarding SMB SaaS clients, build stakeholder relationships, monitor AI agent performance, drive renewals and expansion, run performance reviews using data, identify risks, coordinate handoffs with onboarding, and relay client insights to product and GTM teams.

Drive customer satisfaction, onboarding, training, and retention for VOLT's SaaS platform. Act as customer advocate, provide Tier 1 support, identify expansion opportunities, collaborate with Sales, and travel for implementations, training, and QBRs.

Drive adoption of Productboard Spark by running activation sprints, managing a book of accounts, coaching product and engineering leaders on AI-first workflows, configuring prompts and contexts, supporting transitions to sustained adoption, partnering with AEs for renewals and expansions, and feeding customer insights back into product and playbooks.

The Senior Customer Success Manager owns strategic customer relationships in healthcare, guiding enterprise accounts from launch to renewal while utilizing AI solutions to enhance patient experiences and drive measurable outcomes.

The Director of Customer Success will establish and scale the customer success function, ensuring effective onboarding, engagement, and support in complex environments, particularly for government clients.

The Client Success Manager is responsible for managing client relationships, ensuring successful onboarding, and leading business development teams in the industrial manufacturing sector to meet client goals.

The Customer Success Engineer ensures customer satisfaction and adoption of the Selector platform through support, guidance, and collaboration with the customer's teams.

Drive revenue and product adoption by deepening customer relationships, scaling payments volume, implementing custody solutions, identifying upsell/cross-sell opportunities, performing financial/value analysis, and leading cross-functional initiatives to solve complex customer and operational challenges.

Own and build the Customer Success function: drive adoption, retention, and expansion by defining health scoring, playbooks, activation models, and metrics (GDR/NDR/TTV). Hire and coach CSMs, run QBRs and escalations, and act as a hands-on player-coach interfacing with finance leaders to ensure successful implementations and long-term customer value.

Lead the contract renewal process for SaaS contracts, negotiating terms, maintaining client relationships, and analyzing revenue forecasts.

Lead and scale post-sale customer success for a B2B SaaS business. Define strategy, drive retention and NRR, build scalable onboarding/adoption/renewal models, improve operations with analytics and automation, partner cross-functionally, and hire and develop a high-performing team to increase adoption, reduce churn, and grow recurring revenue.

Lead customer success efforts to drive revenue, product adoption, and payments volume. Deepen relationships, implement custody solutions, identify upsell/cross-sell opportunities, perform financial/value analysis, and coordinate cross-functional initiatives to solve customer-specific business and operational challenges.

Manage a portfolio of mid-market SaaS customers through onboarding, adoption, health monitoring, training, business reviews, renewals, and expansions. Act as customer advocate, collaborate cross-functionally to resolve issues, standardize CS processes, and drive gross revenue retention and product usage.

Own retention, renewals, expansion, and value realization for higher-education clients. Build executive relationships, lead strategic reviews, forecast and negotiate renewals, identify upsell opportunities, drive product adoption, translate feedback into product insights, maintain CRM, and represent eRezLife at industry events.

The Customer Success Specialist will onboard, train, and retain customers in the agriculture space, focusing on Poultry accounts. Responsibilities include delivering customized solutions, maintaining strong customer relationships, and ensuring customer success, while collaborating with internal teams.

As an onboarding analyst, you'll assist high-profile clients with their sales tracking setup, ensuring swift and efficient onboarding while providing exceptional communication and attention to detail.

As Manager of Customer Success, you will lead a team to drive customer value realization, advocate for customer needs, and enhance the customer journey in the cybersecurity sector.

The Senior Customer Success Manager will mentor customers on Sonatype product implementations, build trusted relationships, and drive customer value, ensuring high renewal rates and successful product usage.

This Customer Success Manager role focuses on strategic partnership with health system executives, improving patient outcomes through AI-driven insights, and driving account retention and growth.

Provide consultative education and support to legal customers on LexisNexis products, deliver trainings and demos, identify upsell opportunities, collaborate with sales and internal teams, and retain and grow revenue within assigned accounts.

The Customer Success Lead will build and manage systems to improve customer activation, engagement, and retention at Replo, focusing on measurable metrics.

As a Customer Success Manager, you will build relationships with enterprise accounts, ensure seamless integration into Salesforce, monitor account health, and drive contract renewals.

The Head of Customer Success will lead the enterprise customer success strategy, manage a team, drive revenue retention, and engage with executives at key accounts in the Americas.