Top Customer Success Jobs

Manage day-to-day relationships with corporate, law firm, and small business customers; provide consultative support, process orders, handle escalations, drive cross-sell opportunities, and use Salesforce and internal systems to prioritize and resolve customer requests while becoming a departmental subject-matter expert.

Manage day-to-day relationships with corporate, law firm, and small business customers. Provide consultative service, process full order lifecycle, identify cross-sell opportunities, prioritize cases using Salesforce and internal systems, resolve customer requests under manager supervision, and develop subject-matter expertise in product and industry.

Own a $5M–$6M ARR book (35–45 mid-market and enterprise accounts), driving end-to-end implementation, utilization, renewals, and expansion. Build strategic partnerships with People and L&D leaders, run executive reviews, surface expansion signals, advocate cross-functionally, and document scalable playbooks to improve processes and outcomes.

Manage a portfolio of 70–80 mid-market engineering customers to drive onboarding, adoption, retention and expansion. Run 1:1 and scalable programs, surface usage-based risks and opportunities, collaborate with Sales/Product/Engineering, and help scale CS playbooks and AI-assisted workflows.

Manage and grow key K-12 accounts across Kami, Companion, and Book Creator by driving adoption, retention, renewals, and cross-sell opportunities. Build stakeholder relationships, create success plans, monitor account health, collaborate with sales/marketing/product, and provide feedback to improve processes and customer outcomes.

Manage a portfolio of large law firm accounts to drive adoption, retention, and usage growth of LexisNexis drafting, research, analytics, and AI workflow solutions. Build trusted-advisor relationships, create tailored success plans, lead change management, use customer data to identify risks and opportunities, and partner with Sales, Product, and Marketing to improve outcomes and renewals.

Manage and grow post-sales relationships for Sage, NetSuite and other ERP clients. Drive renewals, identify upsell opportunities, coordinate partners, run webinars/events, track renewal pipeline, and resolve escalations across internal teams.

Lead post-sale customer success for CCaaS/CX customers: build executive relationships, drive adoption and optimization, manage renewals/expansion, coordinate cross-functional teams, maintain customer health and records in Salesforce/ServiceNow, and deliver measurable business value and account growth.

The Senior Customer Success Manager is responsible for maintaining relationships with strategic customers, ensuring product success, and delivering customer engagement to drive revenue retention and growth.

Manage and execute complex creator marketing programs for enterprise clients, own campaign delivery and creator management, drive client satisfaction and retention, identify upsell opportunities, and coordinate cross-functional teams to meet KPIs.

Serve as the primary technical advisor for a customer portfolio, analyze customer data to identify optimization opportunities, configure and manage integrations and platform settings, troubleshoot complex issues with Engineering/Product, and develop best practices and documentation to drive adoption and measurable business outcomes using AI-powered analytics.

Manage end-to-end customer lifecycle for enterprise SecOps customers: onboard and train, drive adoption, run QBRs, secure renewals, identify churn risk, coordinate escalations, and collaborate with sales and product teams to expand accounts and communicate product feedback.

The Director of Client Success will lead the Client Success team, focusing on partner satisfaction, retention, and expansion while integrating AI-driven strategies for efficiency and value realization from the platform.

Act as the trusted technical advisor for named customers to deploy, onboard, train, and support cloud HPC workflows. Analyze customer environments, drive migrations from on-prem to cloud, expand Rescale usage, present solutions externally, and relay product feedback to improve the ScaleX platform.

Lead Customer Success Manager guides enterprise customers through the full lifecycle to drive adoption, deliver measurable ROI, run executive business reviews, identify upsell opportunities, mitigate risks, and advocate customer needs across Sales, Product, Engineering, and Services to maximize long-term platform value.

Own post-sale customer relationships: run end-to-end onboarding workshops and hands-on technical setup, drive adoption with regular meetings, field inbound support and triage to engineering, build support tooling and playbooks, track account health and metrics, and scale the CS function using AI-driven automation.

Serve as the strategic, executive-level point of contact for assigned enterprise accounts to drive retention, renewals, and expansion. Build multi-threaded executive relationships, develop tailored Success Plans and QBR/EBR narratives, align platform value to clients' marketing goals and MarTech stacks, own renewal lifecycle, identify upsell/cross-sell opportunities, and collaborate cross-functionally to inform product and go-to-market strategy.

Own the customer lifecycle from onboarding through renewal: drive user adoption for a voice-focused AI product, monitor usage and retention, identify expansion opportunities, and relay user feedback to inform product direction. Define the customer success process for an early-stage company.

Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.

Own strategic relationships with the largest Harvey customers, driving adoption, change management, executive engagement, and product-feedback loops. Lead implementations, monitor account health, enable end users, and evangelize Harvey to maximize value and retention.

Serve as primary advisor to largest customers, lead strategic implementation and adoption of Harvey's AI platform, monitor account health, enable end users, drive executive engagement, relay product feedback, and travel up to 25%.

Manage post-sale relationships for a portfolio across SEA & ANZ to drive adoption, retention and measurable outcomes. Lead onboarding, develop success plans, monitor customer health, deliver business reviews, surface growth opportunities and coordinate with Account, Product and Marketing teams to improve customer experience and renewals.

Serve as a strategic, consultative Customer Success Manager for large law firm accounts, driving adoption of LexisNexis drafting, research, analytics, and AI workflows. Build trusted advisor relationships, create success plans, lead change management, use data to monitor health and identify growth or churn risks, and partner cross-functionally to improve products and retention.

Lead end-to-end onboarding and implementation for high-impact merchant partners, enable HSA/FSA payment acceptance, drive revenue through co-marketing and data-driven campaigns, provide white-glove merchant support, optimize performance with analytics, and collaborate cross-functionally to scale partner success.

Manage end-to-end delivery of Google Nest energy partnership programs, ensuring account health, driving upsell and revenue expansion, coordinating cross-functional teams, running promotional campaigns and account plans, forecasting operations and finances, and representing the company at industry events to grow marketplace adoption.