Top Customer Success Jobs

Drive adoption and outcomes for enterprise clients, manage relationships, lead engagement sessions, analyze product data, and collaborate cross-functionally.

The Client Success Manager will manage sponsor relationships, ensuring clients achieve their goals and have a positive experience through effective communication and support.

Serve as strategic Customer Success Manager for institutional investor clients, driving onboarding, training, and product adoption. Analyze digital traffic to produce investor-focused insights and backtests, present findings, mitigate churn, identify upsell opportunities, and act as a subject-matter expert on Similarweb's product suite.

Lead and scale enterprise customer success for a cybersecurity SaaS provider: optimize customer lifecycle, reduce churn, drive renewals and expansion, build CS operations and reporting, engage executives on complex issues, and align cross-functionally to improve adoption and product outcomes.

Support customer lifecycle through onboarding, troubleshooting, renewals, and upselling. Monitor engagement data, deliver intermediate training, manage implementation schedules and budgets, document CRM interactions, collaborate with internal teams, and capture feedback to drive product/service improvements and strong client relationships.

Own post-go-live customer relationships to drive adoption, engagement, and renewal. Assess customer workflows/configuration, run strategic reviews, monitor health metrics, address risks, identify expansion opportunities, surface data-driven insights, and advocate product improvements. Travel to customer sites and conferences up to 25%.

Manage a high-volume portfolio (150+ customers) to drive onboarding, adoption, retention, and expansion. Create repeatable success plans, lead trainings and business reviews, monitor product usage, surface customer feedback to Product, and collaborate with Sales and internal teams to deliver outcomes and growth.

Manage a book of laundromat accounts, drive product adoption and revenue through upsells and feature implementation, conduct lifecycle check-ins, support onboarding handoffs, funnel client feedback to product, and collaborate cross-functionally to ensure customers transact via the Cents POS platform.

Manage and nurture a portfolio of customers through onboarding, adoption, renewals, and expansion. Own renewal forecasting and customer health metrics, deliver executive business reviews, recommend best practices, and partner with Sales on upsell opportunities to maximize retention and growth.

Lead post-sales experience for enterprise customers: onboarding, renewals, upsells, and strategic account management. Act as trusted advisor, drive product adoption and value realization, coordinate cross-functional teams, resolve account issues, and use data to inform customer strategy and growth.

Manage a portfolio of enterprise (US) customers to drive engagement and value. Build executive and day-to-day stakeholder relationships, identify growth synergies, share customer insights cross-functionally, and collaborate with Product, Tech, and Design. Report to the Lead Customer Success Manager, US.

Lead proactive, high-touch engagement and onboarding for an assigned book of SaaS accounts. Drive product adoption through multi-channel outreach, monitor usage, re-engage at-risk users, act as product SME, troubleshoot issues, and partner with product, content, and sales. Grow into account ownership for renewals and expansion.

Lead and mentor Mid-Market and Enterprise Customer Success teams to drive retention, adoption, and expansion. Set KPIs and account health metrics, manage NRR and churn, collaborate with Sales, Product, and Support, leverage analytics to track performance, refine CSM playbooks, and advocate for large automotive repair operator workflows.

Manage full lifecycle relationships with large customers to drive retention and expansion. Develop success plans, lead cross-functional projects, act as primary customer contact, surface opportunities with Sales and Implementation, and help create client success stories and references.

Manage a book of enterprise customers post-sale to drive onboarding, retention, and upsells. Use data storytelling and product expertise to optimize performance, coordinate implementations with AdOps, troubleshoot issues, and collaborate with Sales and Product Strategy to meet customer recruiting goals.

Own the post-implementation lifecycle for high-value enterprise customers: drive adoption, retention, and expansion; run business reviews and renewals; coordinate feature rollouts and support; surface customer insights to Product; and develop scalable Customer Success processes.

Manage onboarding, training, and relationship management for health-system customers using Quva BrightStream SaaS. Drive product adoption, document usage impact on hospital metrics, secure renewals and expansions, provide on-site and remote training, and collaborate cross-functionally to resolve customer issues and improve processes.

Manage a portfolio of agency clients to drive SEO results using the BrightEdge platform. Create and execute success plans, track adoption and metrics, identify risks, introduce platform features, develop presentations and rollout plans, and support renewals and upsell growth.

Lead post-sale Customer Success, Renewals, and Partner Delivery organizations to maximize retention, expansion, and AI product adoption. Set strategy, segmentation, playbooks, metrics, and operating rhythms; partner cross-functionally to drive adoption, renewals, and executive-level customer relationships while scaling teams and processes.

Manage a mid-tier portfolio to drive retention and revenue growth through strategic account planning, renewals, upsell/cross-sell initiatives, and proactive relationship management. Partner closely with sales and cross-functional teams, monitor account health using CRM/LMS and survey data, identify risks and opportunities, and deliver regular reporting and engagement plans to optimize customer satisfaction and forecast accuracy.

Provide remote customer support for independent bicycle retailers and partners by answering technical software questions via email/phone/chat, escalating complex issues, documenting interactions in the CRM, maintaining product documentation, and recommending website/configuration improvements to maximize customer success.

Manage a portfolio of K-12 district customers as a strategic advisor to drive adoption, retention, and expansion. Deliver renewals and revenue targets, lead executive business reviews, surface customer feedback to product teams, and cultivate customer advocates. Collaborate cross-functionally to solve problems and maximize customer ROI.

Lead Enterprise Client Success for Dynatron's largest customers, owning GRR/NRR, building strategy and playbooks, developing a high-performing team, driving adoption and expansion using data, and partnering cross-functionally to deliver measurable customer value and predictable revenue outcomes.

Serve as strategic partner and trusted advisor to a portfolio of K-12 district customers. Drive adoption, retention, renewals, and expansion; lead executive engagements and business reviews; surface customer feedback cross-functionally; and build customer advocacy to protect and grow recurring revenue.

Serve as primary contact for LMS administrators and users: troubleshoot issues, manage support cases, train customers, administer LMS functionality, escalate technical problems, document interactions, and collaborate with cross-functional teams to improve customer experience.