Top Customer Success Jobs

Own and build the Customer Success function: drive adoption, retention, and expansion by defining health scoring, playbooks, activation models, and metrics (GDR/NDR/TTV). Hire and coach CSMs, run QBRs and escalations, and act as a hands-on player-coach interfacing with finance leaders to ensure successful implementations and long-term customer value.

Manage a portfolio of mid-market SaaS customers through onboarding, adoption, health monitoring, training, business reviews, renewals, and expansions. Act as customer advocate, collaborate cross-functionally to resolve issues, standardize CS processes, and drive gross revenue retention and product usage.

The Customer Success Specialist will onboard, train, and retain customers in the agriculture space, focusing on Poultry accounts. Responsibilities include delivering customized solutions, maintaining strong customer relationships, and ensuring customer success, while collaborating with internal teams.

As an onboarding analyst, you'll assist high-profile clients with their sales tracking setup, ensuring swift and efficient onboarding while providing exceptional communication and attention to detail.

Own retention, renewals, expansion, and value realization for higher-education clients. Build executive relationships, lead strategic reviews, forecast and negotiate renewals, identify upsell opportunities, drive product adoption, translate feedback into product insights, maintain CRM, and represent eRezLife at industry events.

As Manager of Customer Success, you will lead a team to drive customer value realization, advocate for customer needs, and enhance the customer journey in the cybersecurity sector.

The Senior Customer Success Manager will mentor customers on Sonatype product implementations, build trusted relationships, and drive customer value, ensuring high renewal rates and successful product usage.

This Customer Success Manager role focuses on strategic partnership with health system executives, improving patient outcomes through AI-driven insights, and driving account retention and growth.

Provide consultative education and support to legal customers on LexisNexis products, deliver trainings and demos, identify upsell opportunities, collaborate with sales and internal teams, and retain and grow revenue within assigned accounts.

As a Customer Success Manager, you will build relationships with enterprise accounts, ensure seamless integration into Salesforce, monitor account health, and drive contract renewals.

The Customer Success Lead will build and manage systems to improve customer activation, engagement, and retention at Replo, focusing on measurable metrics.

The Head of Customer Success will lead the enterprise customer success strategy, manage a team, drive revenue retention, and engage with executives at key accounts in the Americas.

The Client Success Manager handles client relationships, onboarding, and maximizes service delivery to drive client retention and ROI.

Manage and grow client relationships across functions, introduce and demonstrate Gartner services, facilitate client engagements to surface priorities, recommend action plans, collaborate internally to remove obstacles, and review client performance metrics to drive satisfaction, retention, and growth.

As a Customer Success Manager, you'll guide clients in adopting Harvey's AI solutions, manage relationships with mid-market clients, and drive engagement while ensuring customer satisfaction and value from the technology.

The Senior Customer Success Manager will partner with enterprise legal teams, guiding them from adoption to growth, ensuring successful integration of Checkbox into their legal workflows, managing retention and expansion of accounts, and leveraging data for proactive engagement.

Manage client engagements, support software product development, lead user training, and build relationships with clients to ensure effective implementations and growth opportunities.

The Customer Success Manager will onboard clients, guide them through product lifecycles, ensure retention, and foster strong relationships while analyzing data for strategic insights.

The Enterprise Customer Success Manager builds relationships with clients, ensures ROI, manages account health, and leads renewal processes, enhancing customer experiences and adoption of Synthesia's products.

The Client Success Manager manages client relationships, develops custom marketing strategies to grow revenue, analyzes performance data, and ensures overall client satisfaction through effective communication and collaboration.

Lead and scale post-sale customer organization across strategic account management and high-volume customer success operations. Oversee enterprise account management, retention, expansions, and a technical support organization; drive AI/automation, operational reporting, customer feedback loops into Product/Engineering, and cross-functional partnerships to improve onboarding and support efficiency.

Manage day-to-day client relationships and on-site operations for the Los Angeles market. Oversee and coach on-site coordinators, lead new account launches, perform regular site visits and audits, coordinate health inspections, and drive operational excellence to deliver exceptional workplace food program experiences.

The Customer Value Manager at Kainos drives EDM adoption, ensures customer satisfaction, and builds strong relationships with clients to facilitate growth and retention.

The Director of Customer Success will manage client relationships, oversee healthcare analytics, and lead project delivery for self-insured employers, focusing on cost containment solutions and actionable insights.

The Customer Success Manager at Bluesight builds relationships with healthcare executives, improves product utilization, and ensures customer satisfaction while achieving renewal and growth targets.