Top Customer Success Jobs
The Technical Support Tech I is responsible for monitoring network performance, managing customer events, and resolving network connectivity issues. They will engage vendors, dispatch resources, and escalate issues as needed while providing updates to customers throughout the resolution process.
The Operational Readiness Specialist will develop and manage the knowledge management strategy, ensuring documentation is accurate and accessible. Key duties include administering the CCaaS platform, supporting new client implementations, and delivering training. The role focuses on enhancing processes, content creation, and collaboration across teams to improve operational efficiency.
The Customer Success Associate supports restaurant partners by enhancing their product knowledge, improving POS usage, and driving customer retention. Responsibilities include managing accounts, discovering upsell opportunities, and coordinating support services as needed, while building strong relationships with clients.
Featured Jobs
The Technical Support Engineer role involves providing technical assistance to clients by troubleshooting and resolving complex issues, documenting incidents, collaborating with multiple teams, and educating customers on product use. The role also includes developing support tools and maintaining a knowledge base, while keeping updated on product changes and providing feedback to improve products.
As a Senior Technical Support Engineer, you will provide cloud and AI-driven support for enterprise clients, addressing software issues through troubleshooting and collaboration with cross-functional teams. You will empower customer success by ensuring effective implementation of products, contribute to knowledge sharing through content creation, and stay updated on tech trends.
As an Associate Product Support Specialist at Buildout, you will provide exceptional customer support through various channels, troubleshoot issues, create helpful documentation, and collaborate with other departments to enhance the customer experience and gather product feedback.
As a Seasonal Community Hub Associate at FIGS, you will blend customer service with back-of-house operations, assisting customers, managing inventory, and maintaining store organization during the holiday season.
The Customer Success Director fosters long-term relationships with customers, focusing on understanding their needs and driving revenue growth through account management, customer engagement, and the articulation of value. This role emphasizes relationship building, proactive problem-solving, and strategic planning to enhance customer satisfaction and drive product adoption.
The Customer Success Manager at Coursera for Government will manage strategic relationships with customer accounts, ensuring retention, enhancing customer satisfaction, and driving value from Coursera's partnerships. They will handle customer issues, conduct business reviews, and collaborate with internal teams to support growth and customer success metrics.
The Enrollment Specialist will assist patients and caregivers with the enrollment process in a home care program, ensuring exceptional customer service and efficient handling of inquiries and case management. Responsibilities include managing caseloads, maintaining communication with agencies, and achieving enrollment goals.
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