Top Customer Success Jobs

The Enterprise Customer Success Manager drives customer success for major accounts, ensuring value from Relay's platform through strategic engagement and managing complex deployments.

The Customer Success Manager ensures customer satisfaction, manages crisis situations, oversees budgets, and leads projects to meet service delivery requirements.

The Technical Customer Success Manager ensures the success of strategic customers by managing relationships, driving retention, and shaping customer success strategies. Responsibilities include onboarding, risk mitigation, and championing customer needs while leveraging technical expertise in DevOps and cloud infrastructure.

The Customer Success Manager at DataHub will manage enterprise accounts, drive product adoption, and build relationships to ensure customer success and satisfaction.

The Customer Success Specialist at Novir will manage client relationships, communicate needs and objectives, and advocate for customer interests while ensuring satisfaction and smooth operations for vaccination clinics.

As a Senior Customer Success Manager, you'll onboard retailers, optimize partner performance, and liaise across departments to ensure partners' success with the platform.

Lead end-to-end technical implementations for mid-market and enterprise customers (HRIS, SSO, LMS, APIs). Build AI-powered workflows to automate onboarding tasks, partner with Account Managers for discovery and scoping, troubleshoot integrations with Product/Engineering, maintain implementation playbooks, and create reusable templates and self-serve assets to speed time-to-value.

Manage end-to-end advertising campaign lifecycle including planning, proposals, delivery, and analysis. Lead RFP strategy, collaborate with sales and cross-functional teams, cultivate client relationships for retention and growth, identify revenue opportunities, and deliver actionable mid/post-campaign insights to optimize performance.

Own a portfolio of large/enterprise Texas K-12 accounts to drive adoption, retention, renewals and expansion. Build success plans, support launches and integrations, deliver training/demos, surface customer feedback, resolve escalations, and collaborate cross-functionally. Travel for conferences and quarterly community events.

Own retention and success for a portfolio of enterprise healthcare accounts by monitoring MAUs/WAUs, building clinician and admin relationships, intervening on engagement dips, driving organic expansion, advocating customer needs to product, and applying DeepScribe features to improve clinical workflows.

Manage a large portfolio of government SaaS customers using scalable, repeatable onboarding and engagement programs. Drive adoption, retention, and time-to-value through enablement content, lifecycle management, segmentation, data-driven outreach, playbook execution, and cross-functional collaboration to resolve issues and demonstrate platform value.

Manage post-sales cloud customer relationships for a Cloud Solution Partner program: conduct business reviews, identify cost-optimization, escalate and resolve issues, document processes, define KPIs/SLAs, and ensure high customer satisfaction while steering CSP operations.

Own customer success for assigned cloud accounts to drive retention and expansion. Build strong customer relationships, run success and business reviews, manage renewals and escalations, monitor account health, create dashboards and success plans, identify expansion opportunities, and improve adoption and NPS.

The Customer Success Manager ensures clients realize measurable outcomes by optimizing their journey and driving product adoption through engagement, training, and collaboration with sales teams.

Serve as a trusted post-sales advisor for Enablon accounts in the EHS industry, driving adoption, resolving complex issues, coordinating internal teams, advocating for customers, and maintaining strategic client relationships to ensure satisfaction and retention. Provide technical product/domain expertise and analyze data to inform strategy and improvements.

Serve as a first point of contact across phone, chat, and email; guide customers through application and product questions; troubleshoot platform issues; complete compliance steps accurately; explain financial concepts clearly; identify trends to improve experience; participate in training and licensing; contribute to a high-performing team.

Serve as primary enterprise client partner across the customer lifecycle: manage program plans, risks, renewals and expansion; drive adoption and retention; deliver trainings and presentations; present data-driven insights to executives; collaborate on playbooks and best practices.

Manage a portfolio of public-sector customers as their strategic partner to drive adoption, engagement, and measurable outcomes. Lead business reviews, build executive and HR relationships, identify risks and expansion opportunities, advocate cross-functionally, and share customer feedback to improve products and experience. Navigate public-sector procurement and budget cycles.

Serve as primary account manager for a portfolio of real estate agents: onboard and train on Compass tools, drive product adoption, provide marketing support and collateral, coordinate with onboarding and marketing teams, support office openings and expansion projects, mentor coordinators, and deliver high-touch, in-office customer experiences.

Manage a portfolio of 30–50 commercial mid-market SaaS accounts to drive adoption, retention, renewals, and expansion. Build executive relationships, deliver QBRs, forecast renewals in CRM, identify upsell opportunities, partner cross-functionally on onboarding and product feedback, and travel ~25–30% working US Eastern time.

Manage customer relationships for the Goby sustainability platform, onboard customers, drive value and adoption, provide training and demos, collaborate with internal teams to optimize product offerings, and use data and processes to solve problems and retain clients.

Manage a portfolio of health system accounts to drive adoption, retention, and expansion. Build C-suite relationships, lead strategic planning and QBRs, track success metrics, mitigate risks, and partner with product, clinical, and operations teams to improve outcomes and influence roadmap priorities.

Manage post-sales customer lifecycle including complex onboarding, intermediate technical troubleshooting, product training, usage monitoring, feedback documentation, cross-team collaboration, escalation of critical issues, and contributing to onboarding materials and product improvement recommendations.

Support customer adoption by delivering foundational product guidance, basic training, and documentation. Partner with CSM/CSS to meet utilization benchmarks, escalate blockers, prepare reports, and coordinate internal resources. Travel to dealerships up to 25% and maintain product and industry knowledge to improve client outcomes.

Lead renewal and retention operations, manage the Business Analyst team and Client Services Desk, maintain data and system hygiene across HubSpot and internal systems, improve revenue reporting and dashboards, manage vendor relationships, and formalize scalable workflows to prevent revenue leakage and support growth.