Top Customer Success Jobs
The Credit Assistance Specialist I is responsible for assisting clients with credit-related issues primarily through outbound calls. The role involves securing payments for delinquent accounts, negotiating repayment terms, and providing exceptional client service while ensuring compliance with collections guidelines.
As a Software Onboarding Specialist, you will manage the onboarding of new customers to the Okendo platform, acting as the main point of contact to ensure successful launches. You'll collaborate with various teams, guide customers through consultations and demos, and help them achieve their business goals using Okendo's marketing solutions.
The Customer Support Technician will provide front-line support to installers and distribution partners, solving technical issues via multiple communication channels. Responsibilities include documenting cases, coordinating with engineering teams for escalations, maintaining the support knowledge base, and preparing reports to enhance product design.
Featured Jobs
The CES Ticket Sales Representative is responsible for providing excellent customer service and selling tickets to LIFE SURGE events. They will be involved in outbound and inbound calls, texts, and emails to convert sales to upsells and group sales. The role also includes identifying new ticket sales opportunities and building relationships with customers.
As Senior Director of Customer Experience Operations, you will lead and streamline operations within the Customer Experience organization, overseeing initiatives in Customer Success Management, Professional Services, and more. Responsibilities include team leadership, cross-functional collaboration, operational management, and data analytics to enhance customer satisfaction and organizational metrics.
The Senior Quality Control Stability Specialist monitors and manages testing schedules for stability programs, supports data analysis for cell therapies and AAV products, and reviews protocols. They maintain stability data, write SOPs, assist in regulatory filings, and support quality investigations, while collaborating with multidisciplinary teams.
The Sr. Total Rewards Specialist at Topcon Healthcare will analyze and manage the compensation, benefits, and global mobility programs for multiple regions, perform audits, support surveys, and communicate program details to employees while ensuring compliance with regulations.
As a Customer Education Manager, you will develop and deliver training programs for clients in the digital advertising industry, ensuring they attain proficiency with the Fluency platform. You will be responsible for creating resources, conducting live training sessions, and collaborating with teams to address knowledge gaps.
The DAI Sr. Training Specialist will provide training on Oracle DAI processes to Department of Defense users, developing materials and managing SharePoint content. Responsibilities include delivering user training, improving training materials, and standardizing communication for WHS/FMD information.
The Solution Support Representative is responsible for initial case resolution and routing incoming support calls. They are the first point of contact for clients reporting technical issues, documenting requests, and ensuring appropriate notation and follow-up. This role involves diagnosing client problems, providing support, and collaborating with stakeholders on issue resolution.
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