Top Customer Success Jobs

Manage a portfolio of enterprise customers to ensure adoption, retention, and expansion. Build executive relationships, conduct business reviews, troubleshoot escalations, track performance metrics, influence product strategy, mentor junior CSMs, and support cross-functional initiatives to drive customer value and reduce churn.

The Senior Customer Success Manager will drive measurable customer outcomes, scale success through AI and automation, and own the full customer lifecycle, while building processes and frameworks for the Customer Success team.

The Enterprise Customer Success Manager at Overstory manages strategic accounts, drives organizational change, ensures product adoption, and identifies expansion opportunities in California's utility sector.

As a Customer Success Manager, you will lead initiatives to enhance customer outcomes, manage accounts, and collaborate with engineers to optimize our SaaS platform.

Serve as trusted advisor to enterprise clients, drive adoption and renewal strategies, lead executive business reviews, identify expansion opportunities, translate customer needs to product and support teams, and coordinate cross-functional efforts to ensure value realization and account growth.

In this leadership role, you will oversee customer success, retention, and support strategies for enterprise SaaS clients, ensuring product adoption and long-term customer advocacy while leveraging AI tools for efficiency and innovation.

Manage and grow an enterprise portfolio (Fed/SLED), drive adoption and ROI of the Abnormal platform, develop strategic success plans, identify expansion opportunities, build executive relationships, monitor health and mitigate risk, and collaborate cross-functionally to ensure renewals and customer satisfaction.

Serve as primary customer liaison to drive onboarding, adoption, retention, and ROI. Build executive relationships, deliver QBRs, monitor health, manage escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment to maximize customer value.

The Customer Success Manager is responsible for technical account management, customer onboarding, training, and ensuring successful software deployments for WinCan's customers.

Lead and scale the Client & Research Success team to ensure client satisfaction, retention, and expansion. Own client relationships, enforce research methodology and QA standards, build operational playbooks, tooling, and reporting, and represent client health cross-functionally. Coach the team on commercially-minded client management and translate research methodology into actionable product and client guidance.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

The Senior Customer Success Manager will lead customer relationships, drive engagement, provide actionable insights, and ensure client satisfaction with Similarweb's platform, focusing on achieving positive business outcomes.

As a Senior Customer Success Manager, you will build long-term client relationships, provide insights for business goals, drive platform engagement, and mitigate churn risks while developing expertise across Similarweb's product offerings.

Serve as primary operational and relationship contact for assigned employee benefits clients. Drive proactive outreach, manage implementations and renewals, coordinate vendors and internal teams, monitor satisfaction, resolve issues, maintain CRM documentation, and deliver strategic support to maximize retention and client advocacy.

Serve as primary client contact for employee benefits clients: manage relationships, ensure smooth implementations and renewals, coordinate vendors, monitor satisfaction, resolve issues, maintain CRM documentation, and deliver proactive strategic support to drive retention.

Serve as the primary consultative partner for a complex portfolio of financial institution clients using Alkami's Data & Marketing solution. Drive strategy, analyze usage and campaign results, deliver QBRs, build success plans, maintain multi-threaded relationships, identify upsell opportunities, coordinate internal stakeholders, and ensure retention and measurable ROI. Travel up to 25%.

Manage customer relationships for CloudSource from implementation through post-go-live. Serve as customer advocate, drive product adoption, troubleshoot integrations, communicate new features, analyze usage trends, collaborate with cross-functional teams, and act as escalation point to maximize customer value and visibility.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.

Lead strategic account management for public sector healthcare clients to drive retention, revenue growth, adoption, and expansion. Serve as primary executive contact, manage renewals and procurement cycles, run business reviews, identify new use cases, coordinate cross-functional teams, and track outcomes to mitigate risk and maximize client value.

Drive adoption, training, and optimization of the LEAF platform across assigned accounts. Lead Go-Live and change management, provide clinical education and frontline support, analyze usage data and reports, identify workflow improvements and expansion opportunities, and collaborate with sales and clinical teams to ensure high utilization and ROI.

Own the post-sale customer lifecycle for Kleio, driving onboarding, adoption, retention, renewal, and expansion. Build executive relationships, monitor customer health, run QBRs, mitigate risks, enable AI feature adoption, quantify customer value, gather product feedback, and partner cross-functionally to grow recurring revenue and customer advocacy.

Coordinate operational execution of customer services from proposal through renewal. Manage service requests, contracts, invoicing, renewals, vendor coordination, and cross-functional communication to ensure timely, accurate delivery and continuous improvement.

Coordinate operational and transactional execution of customer service offerings from quote through renewal. Manage service requests, contract lifecycle, invoicing, and cross-functional communication. Monitor orders, track renewals, drive process improvements, and support recurring revenue by ensuring accurate, timely, and consistent service delivery.

Manage a portfolio of real-estate investor accounts, owning appeal strategy, coordinating internal and external teams, driving renewals and expansion, and feeding client insights back to Product and Engineering to improve tools and tax approaches.

Manage the customer experience for K-12 accounts using the Instructure Learning Platform. Retain and grow accounts, act as liaison between customers and Instructure, align platform use to customer goals, drive CSAT and NRR targets, collaborate with Sales and Renewals, and resolve issues through a solutions-oriented approach.